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Reviews of DoubleTree by Hilton Milton Keynes

4 out of 5
DoubleTree by Hilton Milton Keynes
Stadium Way West, Milton Keynes, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 98 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Stayed 4 nights in Apr 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location for shopping at MK1 and if visiting to watch football at Stadium MK / MK Dons
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Modern and comfortable. Plenty of entertainment options. Bus links into town.
Stayed 1 night in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place well up kept so convenient to stores and shopping as well as a cinema. Lovey room comfortable beds for an excellent night sleep. Staff helpful with plenty of dinning options
Stayed 2 nights in May 2024

4/10 Poor

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Roger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

MARIA ISABEL

Liked: Staff & service
Disliked: Property conditions & facilities
The designs of this Hotel is inconvenience in terms of way out. Only one way and for your to get out you have to walk all around the stadium to do ao. Ao long walk to the room. The room was very comfortable and clean. Bad points are no enough water to drink and no hair dryer. The hall ways carpets are dirty and the main entrance door was dirty too. For a hotel doubletree Hotel of many around the world that ive had the oleasure of staying this was a bit disappointing. The staff were lovely. Thanks 😊
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Stayed 1 night in Apr 2024

2/10 Terrible

ISSA

Business traveller
Disliked: Amenities
Very disappointed, noisy place, doors banging night time, people talking loudly late night, long distance no facilities about 15 minutes walking from the lift at the main entrance to get the room on the other side of the Stadium.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great location, check in is always quick and smooth
Stayed 1 night in Apr 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience
Stayed 1 night in Apr 2024

8/10 Good

Nathan

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Dandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to find the hotel and parking space; good breakfast as well; slightly confusing when walking in the corridor, as it is a huge building with long corridors, it'll be helpful if there're more signs/direction board along the way. staffs are all very friendly too
Stayed 1 night in Mar 2024

10/10 Excellent

Joby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely check in was easy, you do need to pay for parking but was £8 for 24 hours and reception can help. The only bit of information we didn't get was where breakfast was but once we found it, was excellent, thank you
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a Football stadium, a unique experience. A lot of shopping options around.
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Stayed 1 night in Mar 2024

8/10 Good

Shaun

Travelled with family
Liked: Amenities, property conditions & facilities
MPW restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short trip to Bletchley Park.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room lovely. Perfect stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a trip to DoubleTree .. pitchside room has the best view
Stayed 1 night in Feb 2024

8/10 Good

Jacqueline

Travelled with family
The room was clean, very comfortable bed, good shower and nice fluffy towels. Love the cleansing products provided in the room. Overall very happy with our stay.
Stayed 1 night in Feb 2024
Response from jb on 19 Feb 2024
Dear JacquelineThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Madara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 19 Feb 2024
Dear MadaraThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for the cost
The stay itself was OK - hotel was clean, great area, comfortable beds, staff were very friendly and helpful, etc.. I did have a few small issues that stacked up and impacted my overall experience. When I first checked in my first hotel key card didn't work and there is actually a lot of walking in this hotel due to the layout around the stadium so I had to lug my bags all over after a very long international flight. The thermostat in my room was very complicated and hard to use so it was never the right temp. The room staff fully cleaned linens/towels each day despite me indicating I would reuse them to save water. The wifi straight up didn't work for a little over two days and they ended up having to move me to a different room. Room service ignored my calls a few times and the front desk had to help me get in touch. Like I said, overall it was a fine stay but just wasn't quite as high of quality as I had expected.
Stayed 5 nights in Feb 2024
Response from jb on 17 Feb 2024
Dear AnonymousThank you for sharing your feedback regarding your recent stay with us at the DoubleTree by Hilton Milton Keynes.We are very sorry to learn that your recent stay fell short of expectations. At the DoubleTree By Hilton, we pride ourselves in providing the highest levels of service to our guests and we’d like to apologise for us not having delivered the level of service expected as a Hilton guest. Please be assured the feedback of all our guests is very important to us and we will take all your comments on board to better improve our service. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again in future, so that we may have an opportunity to redeem ourselves and restore your faith in us.Kind RegardsJessica BennettNight Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base and good value.
Good location, great if you are a football fan. Hotel is part of the MK Dons stadium which makes for an interesting view of the pitch at breakfast. Hotel staff super friendly and efficient. Rooms well appointed and a nice size. Mattresses not the most comfortable, other than that the room was great. Onsite gym is well equipped. A good choice of restaurants within a five minute walk. Would be happy to return.
Stayed 1 night in Feb 2024
Response from jb on 12 Feb 2024
Dear MarkThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 15 Feb 2024
Dear RachelThank you for a lovely review of your recent stay with us at Doubletree by Hilton Milton Keynes. I am so pleased you enjoyed your time with us. I do hope we can welcome you back in the near future.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Max

Stayed 1 night in Feb 2024
Response from jb on 15 Feb 2024
Dear MaxThank you for a lovely review of your recent stay with us at Doubletree by Hilton Milton Keynes. I am so pleased you enjoyed your time with us. I do hope we can welcome you back in the near future.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with Friendly staff. Nice, comfortable and clean throughout.
Stayed 1 night in Feb 2024
Response from jb on 9 Feb 2024
Dear MarkThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Overwhelmed reception staff
The reception was overwhelmed with the number of people trying to book in, only to be told rooms weren’t ready, customers were sent away and asked to return in an hours time, with rooms still not ready! We were there for an event and had also booked a table in marco pierre white restaurant, which we wax late for, which knock on to our arrival at the event too.
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear PeterThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean, rooms spacious, nice breakfast with lots of choice, only negative was trying to get served a drink was challenging in the evening & the parking charge when paying enough to stay at the hotel.
Stayed 3 nights in Feb 2024
Response from jb on 7 Feb 2024
Dear AdamThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear KirstyThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Fraser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business stay
Great, convenient and comfortable stay
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear FraserThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff friendly but bar staff slow.
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear ChrisThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Dear DarrenThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from jb on 31 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jb on 30 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Mrs Melissa

Stayed 1 night in Jan 2024
Response from jb on 30 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Poor

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Looks nice from the outside.....
Parking is chargeable. My TV did not work. Given a disabled person's room. The sausage at breakfast was a poor quality 'rusk tube' - abysmal really.
Stayed 1 night in Jan 2024
Response from jb on 27 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from jb on 27 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Enyaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff helpful
Stayed 1 night in Jan 2024
Response from jb on 25 Jan 2024
Dear EnyajThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

Oliver

Business traveller
Liked: Cleanliness, staff & service
A sub par Double Tree
Nice to have a view over the pitch. But overall not up to the standard of a normal Double Tree. Also annoying that room service won’t deliver a glass of wine, only a bottle. Had to go down to the bar to get one. On my trip the heating wasn’t working in my room, when I called the front desk the knew it was a problem but didn’t tell me at checkin. I was given a small heater but it took over an hour for the room to heat up and I couldn’t leave it running overnight as it was too noisy.
Stayed 1 night in Jan 2024
Response from jb on 25 Jan 2024
Dear OliverThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Good

Tahir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent staff, great overall experience. Highly reccomend
Stayed 1 night in Jan 2024
Response from jb on 22 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from jb on 22 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jb on 22 Jan 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Poor

Michael

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from jb on 22 Jan 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, comfortable hotel.
Easy check in, and staff very welcoming. Offering help if needed, and clearly explained the parking. Room was large, warm and comfortable. Use again? If in MK probably will.
Stayed 1 night in Jan 2024
Response from JB on 19 Jan 2024
Dear KeithThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2024
Room warm, clean and tidy on arrival, staff at reception, bars and catering areas were polite and helpful
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear AndrewThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and even better staff. Clean and warm. I will be back
Stayed 1 night in Jan 2024
Response from jb on 17 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities, room comfort
End of a Era
hotel staff are good but we were given the wrong room and had to pack up and move to the booked one . When i booked in june parking was free only to find out it had been changed without telling me to £8.00 a night which then increases your costs (should be added to room cost ) Coffee machines at breakfast are good as is cooked breakfast Hotel lovely and clean. Been staying there for 8 years but as Pete winkelman has got so greedy with his carpark charges this was the last time sadly !
Stayed 2 nights in Dec 2023
Response from jb on 9 Jan 2024
Dear MarkThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from jb on 9 Jan 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager