Love this hotel! Everything is fabulous, except when I checked in yesterday. I mentioned I have gold status with Expedia, and have a room upgrade if available as a VIP status. They told me there's no room upgrade, even though I just saw one on Expedia. I was very disappointed! When I told them I saw an available room on the website, they did not accommodate me. This is the only issue! As I mentioned before, everything else is wonderful.