The front desk staff was extremely helpful and friendly. We arrived early and they stored our luggage for us, made us espresso and cappuccino, and called a taxi for us to make our tour on time. The room was clean, modern, and spacious with a comfortable bed that had nice linens. They also had nice eco friendly toiletries. Breakfast was organic, freshly made, and delicious! It included croissants, bread, meat, cheese, homemade yogurt, scrambled eggs, fruit, pastries, juice, and espresso drinks. Great place to stay in Milan! The location is convenient to Milano Centrale, but otherwise there are few restaurant options nearby so eat downtown when you are doing your sightseeing.