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"Unfortunately, my experience at this location did not reflect the standards associated with the Hilton brand. On the first night, I was assigned a room directly next to the elevator, resulting in continuous noise and significant difficulty sleeping. Although the room was changed the following morning, this issue should have been avoided for a multi‑night reservation. On the third day, the hotel Wi‑Fi stopped working entirely. Even after entering my last name and room number, the system repeatedly displayed “invalid guest credentials.” This made it impossible to access the internet when I needed it. Additionally, after a long day, I returned to find that my key card no longer worked, requiring another trip to the front desk to resolve the issue. These repeated operational problems created unnecessary stress and frustration. Most concerning was the consistently unwelcoming and dismissive attitude displayed by certain front desk staff members. As an international guest, I expected professionalism, courtesy, and respect. Instead, I felt unwelcome throughout my stay. This is unacceptable for a hotel representing an international brand and hosting guests from around the world. Iwould like to acknowledge the staff members who did uphold Hilton’s values. Liz and the shuttle driver provided exceptional service and professional. Their service was the highlight of an otherwise disappointing stay. However, the overall experience at the front desk overshadowed these positive interactions."

"Very comfortable, friendly and helpful staff. Really great breakfast, amazing how well they kept the every item available with a large selection and a full dining room."

"Great amenities "

"Lake view!!"

"Outdoor lights too bright for sleeping or provide light blocking drapes "

"Great staff. Excellent location. Could use a little bit of an update as the hallways are dim and the rooms are pretty underwhelming especially bc they are a premier. Otherwise great hotel"

"Very nice"

"First of all, if you booked this through Expedia, I feel sorry for you. They screwed me over so badly with changing my flight when I didn't ask them to, then charging me a $200 fare difference. With Expedia, apparently the customer is always wrong until they spend hours on the phone to prove they're not wrong. Ok, about this hotel. I spent three nights here. Checking in was a little bit grueling because the hotel was sold out and they left it all to one desk clerk. So obviously everything took longer, there was a line, and the poor girl had to answer calls and deal with customers over the phone at the same time. It was ridiculous. Otherwise, the refrigerator barely worked, and there was no microwave in the room. There's one behind the front desk that everyone can use, but come on. So inconvenient. Also, I had a few bags to bring up to the room, and there was no cart available (I was told there were only two carts and they were being used at the time), so I had to make two trips. My friend and I never used the pool, so I can't speak to that. We did come down and have a couple of drinks at the bar, though, and that was a nice experience. The bartender was great. (He was Ecuadorian, I think?) I don't remember his name. Parking is super easy, so that's great and everything was clean, the bedding, the room, the bathroom, and the hotel overall seemed well-maintained. "

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