Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of The Ritz-Carlton, South Beach

5 out of 5
The Ritz-Carlton, South Beach
1 Lincoln Rd, Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 567 reviews" "
Rating 8 - Good. 71 out of 567 reviews" "
Rating 6 - Okay. 58 out of 567 reviews" "
Rating 4 - Poor. 37 out of 567 reviews" "
Rating 2 - Terrible. 32 out of 567 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ozra Rozila

Disliked: Cleanliness, amenities, property conditions & facilities
No, thank you. I know I will not go back to Ritz in South Beach again. I will try next time to get the Ritz myself .
Stayed 3 nights in May 2024

10/10 Excellent

Ahmad

Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 8 nights in May 2024
Response from Director of Rooms on 27 May 2024
Dear Ahmad, Thank you for choosing The Ritz-Carlton South Beach and for your gracious rating. Your comments were a pleasure to read; it is always lovely having our devotion to service recognized. We will be sure to share your compliments with our Ladies and Gentlemen, and we look forward to seeing you again soon. Warmest Regards,Tony Herasme,Director of Rooms

4/10 Poor

Tamer

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Director of Rooms on 27 May 2024
Dear Tamer, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. We hope you will revisit so we can make it up to you.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Yukun

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Director of Rooms on 25 May 2024
Dear Yukun, Thank you for sharing your rating regarding your time with us. We hope you enjoyed your overall visit, but we are sorry if your experience did not meet every expectation. We would welcome another chance to make a lasting impression, and we wish you all the best with your travels.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Lucia, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Rooms on 23 May 2024
Dear Lucia, Thank you for the excellent rating. We are delighted to know you had an enriching time while here and that we exceeded all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your resort of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Astrik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 3 nights in May 2024
Response from Director of Rooms on 12 May 2024
Dear Astrik, It was a pleasure having you at The Ritz-Carlton South Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our resort, and your feedback tells us we are meeting our goals. We look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

8/10 Good

walter

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Director of Rooms on 9 May 2024
Dear Walter, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable experience at The Ritz-Carlton South Beach. We hope to have the pleasure of doing so again on your next visit to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It was a god hotel
Stayed 1 night in Apr 2024
Response from Director of Rooms on 13 May 2024
Dear Kenneth, Thank you for your kind review of The Ritz-Carlton South Beach. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you back soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, great location, and well maintained hotel. Easy beach access and family friendly.
Stayed 5 nights in Apr 2024
Response from Director of Rooms on 3 May 2024
Dear Scott, Thank you for your gracious review of The Ritz-Carlton South Beach. We are delighted to know you loved our wonderful location and beautiful property, as well as our outstanding hospitality. Our Ladies and Gentlemen are grateful for your kind comments, and we look forward to welcoming you again soon. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Aila

Stayed 3 nights in Apr 2024
Response from Director of Rooms on 4 May 2024
Dear Aila, Thank you for your rating. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our resort, and we would welcome another chance to show you our passion for delivering meaningful and inspiring experiences.Warmest Regards,Tony Herasme,Director of Rooms

4/10 Poor

Alexandria

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Director of Rooms on 4 May 2024
Dear Alexandria, Please accept our apologies for any inconveniences you experienced during your time with us. Although we make every effort to provide exceptional hospitality in all aspects of our resort, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was aoooo nice, efficient & accommodative! Beautiful grounds recently renovated.
Stayed 3 nights in Apr 2024
Response from Director of Rooms on 30 Apr 2024
Dear Esther, Thank you for choosing The Ritz-Carlton South Beach. It is a pleasure knowing how much you loved our devoted Ladies and Gentlemen and inspiring surroundings. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Rooms on 30 Apr 2024
Dear Susan, Thank you for choosing The Ritz-Carlton South Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

RUSSEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Rooms on 29 Apr 2024
Dear Russel, Thank you for being our guest. Our top priority is for you to have an enjoyable experience, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton South Beach, and we look forward to welcoming you again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

ALEXANDER, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Director of Rooms on 29 Apr 2024
Dear Alexander, Thank you for taking the time to leave your outstanding rating regarding your visit to The Ritz-Carlton South Beach. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your business and hope that we will have a chance to serve you again in the future. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience!!!
Stayed 2 nights in Apr 2024
Response from Director of Rooms on 26 Apr 2024
Dear Michael, We are pleased we exceeded your expectations at The Ritz-Carlton South Beach. It is our goal to create memorable experiences with enhanced hospitality and thoughtful amenities. Thank you for staying with us, and we look forward to your next visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

maria

Stayed 2 nights in Apr 2024
Response from Director of Rooms on 14 May 2024
Dear Maria, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton South Beach, and we look forward to welcoming you back soon.Warmest Regards,Tony Herasme,Director of Rooms

2/10 Terrible

Moncef

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
No house keeping for 3 days
Stayed 4 nights in Apr 2024
Response from Director of Rooms on 21 Apr 2024
Dear Moncef, Thank you for taking the time to leave your review. We are sincerely sorry for not meeting your expectations and the lack of housekeeping service you experienced during your stay with us. We take our guest's feedback seriously, and appropriate action will take place to ensure this is not repeated. We hope you will give us another occasion to provide you with the elevated hospitality for which we are known. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Joseph, Lincoln University

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The pool, restaurant and housekeeping teams were amazing and responsive. The front desk team seemed as if guests were a bother. They were condescending and not particularly pleasant to deal with. They seemed to look down at guests or resent them. The fitness center (really a bad gym) is the worst of any 5 Star property we've stayed. The property is riding on the Ritz Carlton name only and should be 4 Star and not 5. I would not recommend this property to stay but highly recommend Dilido Beach Bar which is open to the public.
Stayed 3 nights in Apr 2024
Response from Director of Rooms on 11 Apr 2024
Dear Joseph, Thank you for being our guest and sharing your observations. It is nice to know you were pleased with most of our devoted Ladies and Gentlemen, and we appreciate you recommending DiLido Beach Club to future travelers. However, we are sorry for not meeting your expectations with our fitness center and for the unpleasant experience you had with our front desk team. We will certainly follow up with the appropriate individuals and take action in keeping with our commitment to providing overall warm and genuine service to our guests. We value your feedback and hope you will give us another opportunity the next time you are in Miami. Warmest Regards,Tony Herasme,Director of Rooms

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice, but be prepared for DJs and music everywhere including at the pool and in the lobby. The pool was crowded the unbelief by 8:30 in the morning almost all the chairs are taken with people with little kids. The beach was also packed, it was Easter weekend so it probably was more harder than normal. Definitely not my favorite Ritz Carlton overall.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on 6 Apr 2024
Dear Elizabeth, Thank you for taking the time to share about your visit. We are pleased to see your rating and kind remarks regarding our modern design. We are glad you liked our property. Having said that, we regret the inconvenience caused due to the concerns with regard to the music and the pool area. Although we try to maintain a comfortable atmosphere, we are disappointed if we were unable to do so on your visit. We appreciate your feedback and patience. We hope to have another chance to welcome you on a future visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

TAYCIA HERRERA

Stayed 1 night in Mar 2024
Response from Director of Rooms on 25 Apr 2024
Dear Ms. Herrera, We thank you for your kind rating on behalf of all the Ladies and Gentlemen at The Ritz-Carlton South Beach. Your genuine comfort is our highest mission, so we are delighted that we delivered our service commitment to you. We look forward to your next visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Elianys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best for a nice weekend get away with your husband ❤️
Stayed 1 night in Jan 2024
Response from Director of Rooms on 2 Apr 2024
Dear Elianys, Thank you for the wonderful rating and for recommending The Ritz-Carlton South Beach to fellow travellers. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you, and we look forward to seeing you both again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Stevan

Travelled with partner
Expensive, but nice.
Stayed 1 night in Mar 2024
Response from Director of Rooms on 25 Mar 2024
Dear Stevan, It was a pleasure having you at The Ritz-Carlton South Beach. We value hearing from our guests and love knowing how much you enjoyed our property. We appreciate your feedback and hope to welcome you again soon. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property and incredible staff! Alexander at Zaytinya will make sure that you’re looked after too!
Stayed 1 night in Mar 2024
Response from Director of Rooms on 17 Mar 2024
Dear William, Thank you for your gracious review of The Ritz-Carlton South Beach. We are pleased to read you loved our elegant resort and that our Ladies and Gentlemen left a lasting impression. Your genuine care and comfort are our highest mission, so we are delighted that we delivered in our service commitment to you. We will be sure to share your kind remarks with Alexander. We look forward to providing you with another personalized experience soon. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Corina

Travelled with family
Disliked: Staff & service
Bad customer service at restaurant and by the pool.
Stayed 6 nights in Mar 2024
Response from Director of Rooms on 16 Mar 2024
Dear Corina, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we are sorry for your disappointing experience at our restaurant and pool. We have shared your feedback with the appropriate individuals and have taken action in keeping with our dedication to providing enhanced and elevated hospitality to our guests. We look forward to another opportunity to provide you with the exceptional stay you deserve.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Karen

Liked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Director of Rooms on 16 Mar 2024
Dear Karen, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the seamless experience you deserve soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Kerstin Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Rooms on 20 Feb 2024
Dear Ms. Maria, Thank you for the excellent rating. We are delighted to know you had a wonderful time while here and that we exceeded all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your hotel of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

mark

Stayed 4 nights in Feb 2024
Response from Director of Rooms on 21 Mar 2024
Dear Mark, On behalf of our Ladies and Gentlemen at The Ritz-Carlton South Beach, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property and impeccable staff ; would definitely stay here again
Stayed 1 night in Feb 2024
Response from Director of Rooms on 2 Feb 2024
Dear Stephanie, Thank you for the positive review and for taking the time to recognize our hospitality. We are delighted that our beautiful property and devoted Ladies and Gentlemen helped to make your visit memorable, as our goal is to provide an extraordinary stay that exceeds your expectations. Thank you for choosing The Ritz-Carlton South Beach; we look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

8/10 Good

HEATHER

Liked: Cleanliness, property conditions & facilities, room comfort
Check in was ridiculous
Nice hotel, service was just about OK(doesnt come anywhere near the service you get in Dubai). Check in was ridiculous though, we paid $400 to upgrade to a room that would be earlier than 4pm. they said they'd call us shortly to let us know it was ready (this was 11:30am). The room then wasn't available until 4pm, so was given an upgrade at the same rate, went to the room and it wasn't an upgrade as had no balcony, so was then given the original room we had booked. Honestly, why do people in services industry say they will do something then don't?! Fab Diptyque toiletries were a nice touch and restaurant food was really good.
Stayed 2 nights in Jan 2024
Response from Director of Rooms on 2 Feb 2024
Dear Heather, Thank you for sharing your review. We are pleased you enjoyed your overall stay with us. However, we apologize for the inconvenience caused due to your disappointing check-in experience and will address this appropriately with our Ladies and Gentlemen to ensure a better outcome moving forward. We are grateful for your patience and hope to welcome you again to show you our commitment to superior hospitality.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jan 2024
Response from Director of Rooms on 29 Jan 2024
Dear Ramiro, On behalf of our Ladies and Gentlemen at The Ritz-Carlton South Beach, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted our luxurious accommodations and service made for a meaningful time. We look forward to accommodating you again on your next visit to our vibrant city. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Curt

Stayed 2 nights in Jan 2024
Response from Director of Rooms on 21 Mar 2024
Dear Curt, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton South Beach. Providing genuine care and comfort to our guests is our highest mission, and it is a pleasure to see you loved your stay. We look forward to accommodating you again on your next visit to our vibrant city.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Okay

Susan

Stayed 3 nights in Jan 2024
Response from Director of Rooms on 21 Mar 2024
Dear Susan, Thank you for taking the time to rate your stay. We appreciate knowing you were pleased with the majority of your visit. However, we regret that your stay was less than perfect. We hope to accommodate you again on your next visit.Warmest Regards,Tony Herasme,Director of Rooms

2/10 Terrible

Aubrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Director of Rooms on 26 Jan 2024
Dear Aubrey, Thank you for sharing your rating. We strive to offer superior service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Murray

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Director of Rooms on 20 Jan 2024
Dear Murray, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your resort of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
By multiple metrics, the property on South Beach operates well beneath the customary performance level of the Ritz-Carlton institutional brand.
Stayed 4 nights in Dec 2023
Response from Director of Front Office on 15 Jan 2024
Dear David, Thank you for taking the time to rate our hotel. We apologize that your stay was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were with us. We hope you will consider giving us another occasion to show you the authentic hospitality and enhanced accommodations you deserve, which we are known for providing.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Timothy, Prior Lake

Stayed 2 nights in Jan 2024
Response from Director of Front Office on 11 Jan 2024
Dear Timothy, On behalf of the Ladies and Gentlemen of The Ritz-Carlton South Beach, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Andrew

Stayed 10 nights in Dec 2023
Response from Director of Front Office on 9 Jan 2024
Dear Andrew, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton South Beach. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest Regards,Brandon Narvaez,Director of Front Office

8/10 Good

Shoukat

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like your survey.
Stayed 1 night in Dec 2023
Response from Director of Front Office on 6 Jan 2024
Dear Shoukat, Thank you for taking the time to share your feedback with us and for the nice rating. We always like to know what our guests enjoy and what they would change. It was a pleasure hosting you at The Ritz-Carlton South Beach and we look forward to seeing you again soon.Warmest Regards,Brandon NarvaezDirector of Front Office

10/10 Excellent

YULAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Front Office on 29 Dec 2023
Dear Yulan, Thank you for choosing The Ritz-Carlton South Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. We wish you a very Happy Holiday season and a peaceful and prosperous New Year.Warmest Regards,Brandon NarvaezDirector of Front Office

4/10 Poor

MICHAEL

Travelled with family, Business traveller
Liked: Staff & service
I expected a lot more. Seems like an average hotel to me
Stayed 5 nights in Dec 2023
Response from Director of Front Office on 27 Dec 2023
Dear Michael, Thank you for taking the time to rate our hotel. We apologize that your stay was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were with us. We hope you will consider giving us another occasion to show you the authentic hospitality and enhanced accommodations you deserve, which we are known for providing.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Terrell

Stayed 4 nights in Dec 2023
Response from Director of Front Office on 21 Dec 2023
Dear Terrell, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton South Beach. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

rinku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very good
Stayed 2 nights in Dec 2023
Response from Director of Front Office on 17 Dec 2023
Dear Rinku, Thank you for the positive review and for taking the time to recognize our hospitality. We are delighted that our Ladies and Gentlemen helped to make your visit memorable, as our goal is to provide an extraordinary stay that exceeds your expectations. Thank you once more for choosing The Ritz-Carlton South Beach; we look forward to hosting you again soon.Warmest Regards,Brandon Narvaez,Director of Front Office

6/10 Okay

Ying

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We stayed during Art Basel, so it’s understandably busy. There are certain expectations from a 5-star hotel, or any hotel, though. During an entire Friday morning, only one of the 3 elevators worked, so we had to wait 20 minutes for one trip. The doors closed too quickly and the sensor at the only functioning elevator didn’t work. My husband’s arm almost got caught as he tried to « wave » the door open to let more people in. Some serious safety concern there. Room cleaning staff only cleaned half of our room. Dirty cups and dishes on the table were not removed and supplies were not replenished. Overall staff were friendly and the lobby tastefully decorated, but the property is old and needs major updates in the room.
Stayed 3 nights in Dec 2023
Response from Director of Front Office on 15 Dec 2023
Dear Ying, Thank you for taking the time to post your evaluation. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched; therefore, we apologize for the disappointment with the elevator service and that your room was not serviced appropriately. Moreover, we regret the additional concerns you had. We are grateful for your patience, and we will use your comments to improve our guest experience. Thank you again, and we wish you and your husband all the best with your future travels.Warmest Regards,Brandon NarvaezDirector of Front Office

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Front Office on 6 Dec 2023
Dear Veronika, Thank you for choosing The Ritz-Carlton South Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Antonio Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire team deserves congratulations for the service provided. They are very friendly towards foreign visitors and also create a positive vibe to relax and enjoy sunny Miami Beach.
Stayed 3 nights in Nov 2023
Response from Director of Front Office on 5 Dec 2023
Dear Antonio, Thank you for the review and for taking the time to recognize our dedication to enhanced hospitality. We are pleased that our Ladies and Gentlemen helped to ensure your visit was exceptional. We enjoy combining contemporary elegance with luxury amenities, all just moments from Miami’s vibrant attractions. Thank you for choosing The Ritz-Carlton South Beach, we look forward to accommodating you again soon.Warmest Regards,Brandon NarvaezDirector of Front Office

6/10 Okay

Landy

Travelled with partner
The room was smaller than we expected... we booked the partial ocean front and was not impressed we paid less at fountainbleau and had more space and better view There was no microwave in room we had to ask for one and they brought one to room this is our last stay at ritz carlton
Response from Director of Front Office on 1 Dec 2023
Dear Landy, Thank you for your recent stay, and also for your review. We want every guest who stays with us to have an enriching experience and leave feeling restored. We regret not meeting these expectations, and we extend our apologies. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Warmest Regards,Brandon NarvaezDirector of Front Office

10/10 Excellent

kenji, arcadia

Stayed 5 nights in Nov 2023
Response from Director of Front Office on 18 Dec 2023
Dear Kenji, Thank you for your fabulous rating and for letting us know your stay at The Ritz-Carlton South Beach was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warmest Regards,Brandon NarvaezDirector of Front Office

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and property
Stayed 1 night in Nov 2023
Response from Director of Front Office on 29 Nov 2023
Dear David, Thank you for sharing your experience at The Ritz-Carlton South Beach. We are pleased to learn that you enjoyed our dedicated service as well as the inviting property. Our Ladies and Gentlemen are grateful for your comments, and we look forward to accommodating you again.Warmest Regards,Brandon NarvaezDirector of Front Office

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location, close to the beach
Stayed 2 nights in Nov 2023
Response from Director of Front Office on 22 Nov 2023
Dear Asma, Thank you for taking the time to leave your comments regarding your time at The Ritz-Carlton South Beach. Our Ladies and Gentlemen are pleased that you enjoyed your stay and that we could be a part of your memorable experience. We look forward to accommodating you every time you visit our exciting city.Warmest Regards,Brandon NarvaezDirector of Front Office