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Reviews of Quality Inn Miami South

3 out of 5
Quality Inn Miami South
Miami, FL

Reviews

7.6

Good

Rating 10 - Excellent. 283 out of 723 reviews" "
Rating 8 - Good. 198 out of 723 reviews" "
Rating 6 - Okay. 110 out of 723 reviews" "
Rating 4 - Poor. 68 out of 723 reviews" "
Rating 2 - Terrible. 64 out of 723 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Carlos, Winston Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 17 May 2024
Guest feedback is the best tool we have to improve our services and operations, and we are glad you had a good experience. Thank you for being our guest.Best regards,

6/10 Okay

Francesca

Liked: Staff & service
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Guest feedback is the best tool we have to improve our services and operations. Thank you for being our guest, and we hope to see you in the near future.Sincerely,

8/10 Good

Sheng, San Francisco

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Business trip. We stayed here unplanned and dropped in without reservations. The friendly staffs still gave us the room and accommodated us. The hotel staff was really really the highlight of the hotel.
Stayed 3 nights in May 2024
Response from Management on 14 May 2024
Thank you for your kind feedback, we are delighted to hear you had a great experience and look forward to hosting you again soon.Best regards,

4/10 Poor

CAROLINE

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Customer service was exceptional! The bed was clean and comfortable. The peruvian restaurant located adjacent to hotel registration was amazing!!!! The cons are the noise from main road was horrible, the noise of our AC unit was unbearable, and the noise of people walking by our room was ridiculous. The building and rooms are outdated and need a thorough deep cleaning in the corners.
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Your feedback is appreciated. We continue to improve our property and your thoughts are a great tool for our team to make necessary corrections. Thank you for being our guest.Kind regards,

10/10 Excellent

Mabel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Providing a clean and safe environment is a top priority to us. We are glad to have met your expectations and look forward to seeing you again in the near future. We will make your visit a great one.Sincerely,

8/10 Good

Steven Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was definitely nice enough. Hotel staff was awesome for the most part. The morning I was leaving, the cleaning staff was a little bit aggressive with ushering me out; but overall I had a good experience.
Stayed 5 nights in Apr 2024
Response from Management on 14 May 2024
Guest feedback is the best tool we have to improve our services and operations. Thank you for being our guest, and look forward to hosting you again in the near future.Sincerely,

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever would I go here again. It's a place where people will go as a lasssttttt resort. It was so dirty with cobwebs hanging all around and you were hearing everything from the adjacent rooms. Never again
Stayed 1 night in May 2024
Response from Management on 14 May 2024
At the Quality Inn Miami South, we strive to provide the best service. It seems we fell short of your expectations. We hope you will give us another opportunity to impress you. Thank you for being our guest.Sincerely,

6/10 Okay

Ralph

Travelled with partner
Liked: Staff & service
Peruvian restaurant very good. Good a/c. Tub caulking mildewed. Dust and lint I corners.
Stayed 2 nights in May 2024
Response from Management on 9 May 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer exceptional experience to our guest. Thank you for being our guest.Sincerely,

6/10 Okay

Kim L.

Travelled with family
I stayed there 3 nights and I would rate the property. The rooms were clean. The breakfast was not good at all. I went down there 2 of the 3 mornings, early in the morning, then again around 10 am, and there was nothing hot to eat, other than etes. There was no meat or potatoes, or any thing else. The waffle maker seem to be a hu, but I dont like waffles.
Stayed 3 nights in May 2024
Response from Management on 7 May 2024
At the Quality Inn Miami South , we strive to provide the best service. We apologize for failing to meet your expectations and we hope you will give us another opportunity to impress you. Thanks for being our guest.Sincerely,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 7 May 2024
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.Sincerely,

10/10 Excellent

vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room clean has everything one's need, it smells clean, nice parking lot, but on may 1st monday morning the only Asian lady ta the front office there was rude when asked a simple question. Her attitude makes the hotel look bad and we the costumers are here to relax away from home not to get that kind of attitude. Besides her everything was fine
Stayed 2 nights in May 2024

8/10 Good

Chau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well kept. Despite of being an old building, every thing work and clean. The bed was comfortable. The staff were super friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Management on 2 May 2024
We are delighted to hear you enjoyed your stay at the Quality Inn Miami South. Thanks for being our guest and we look forward to hosting you again soon.Sincerely,

6/10 Okay

Tanya, Royse City

Travelled with partner
Old outdated facilities and rooms.
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
At the Quality Inn Miami South, we strive to provide the best experience. It seems like we fell short of your expectations. Thank you for your thoughts, we hope you give us another opportunity to impress you.Sincerely,

2/10 Terrible

Alicia, Sauk Village

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in a very convenient location to everything even the air airport. The staff was super professional and friendly. I felt safe, however; my room 112 smelled of asbestos and I had to wash the smell out of all my clothes once I got home and discard of some of my belongings because of the smell. I wouldn't stay here again.
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
At the Quality Inn Miami South, we strive to provide the best service. We apologize for failing to meet your expectations and we hope you give us another opportunity to impress you. Thanks for being our guest.Sincerely,

8/10 Good

Neil, Miami

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathrooms could be better clean w bleach there’s dirty in corners
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Your feedback is appreciated. We continue to improve our property and your thoughts are a great tool for our team to make necessary corrections. Thank you for being our guest.Sincerely,

10/10 Excellent

MUJDAT FATIH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place ,breakfast is good and bathroom is clean
Stayed 3 nights in Apr 2024
Response from Management on 15 Apr 2024
Providing a very clean and safe room is our top priority, we are glad we met your expectations and appreciate your feedback. Thanks for being our guest.Sincerely,

4/10 Poor

Carey

Travelled with family
Liked: Staff & service
mostly the problem was the breakfast. eggs, waffles,pancakes, none of which I care for. the coffee was lukewarm, and the hot water wasn't hot.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
At the Quality Inn Miami South, we strive to provide the best service. We apologize for failing to meet your expectations and we hope you will give us another opportunity to impress you.Regards,

2/10 Terrible

Yasmari

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
At the Quality Inn Miami South, we strive to provide the best experience. Guest feedback is the best tool we have to improve our services and operations Thank you for thoughts, we hope you give us another opportunity to impress you.Sincerely,

6/10 Okay

anselmo t

Travelled with partner
Liked: Cleanliness
Average hotel accommodations
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
At the Quality Inn Miami South, we strive to provide the best service. It seems like we fell short of your expectations. Thank you for your thoughts and hope you give us another opportunity to impress you.Sincerely,

8/10 Good

Samaritan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were clean and the pool area was beautiful. The breakfast could have a meat to go with the eggs, or a meat gravy. Grits or oatmeal would be nice. I am diabetic & a meat or oatmeal option would have been nice. Others at breakfast felt the same.
Stayed 3 nights in Mar 2024
Response from Management on 12 Apr 2024
Guest feedback is the best tool we have to improve our services and operations. Thank you for your thoughts and look forward to welcoming you back to our property next time.Sincerely,

10/10 Excellent

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our hotel room smelled like weed and the tub drain didn’t drain. It’s not the staffs fault. They are kind and hardworking. The hotel owners need to support the staff and clean up the place. Hoping for a bit of a refund.
Stayed 1 night in Mar 2024
Response from FD on 4 Apr 2024
Dear Kelly, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Miami South. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding having a smoke-free room and maintenance concerns to the bathroom on your recent visit. I have shared your feedback with the owners of the property and the general manager to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. To discuss refunds please reach out to Expedia or the third party booking agent of whom your reserved the reservation with. Kind regards,Quality Inn Miami South

8/10 Good

jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤗
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Guest feedback is the best tool we have to improve our services and operation. Thanks for being our guest and we look forward to seeing you again soon.Regards,

10/10 Excellent

David

The room I initially had was a room with a connecting door. The people in the other room were smoking etc which came through the connecting doors. I went to the front desk to ask about another room and they found one and did not charge me extra for the room. Very efficient and understanding
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you very much for your feedback. we are glad to hear we met your expectations, and we look forward to hosting you again in the near future.Sincerely,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had to take a bus downtown. The front desk provided all the information and even the bus number made the day awesome !!!!
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. I will recommend it to friends.
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Your feedback is appreciated. We continue to improve our property and your thoughts are a great tool for our team to make necessary corrections. We are glad you had a great experience and hope you select us as your preferred hotel next time.Best regards,

10/10 Excellent

Keith

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your feedback, we are delighted to hear you had a great experience and look forward to hosting you again soon.Sincerely,

2/10 Terrible

Sophia, Homestead

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I will be giving I thank to everyone that works there but the Manager I tried to work for because I don’t need a job I just needed them at the time but now, & her little front desk worker that told me out of her own mouth to looks for other places to go & everyone as a whole said/ warned me about these too. I might look young but I am well educated because of my mother! Wait till they found out who they f’d over! CEO great job workers(service) it looks perfect I recommend anyone!!! & everyone worker all I got to say it’s a lobby issues as far as that everybody as whole we’re perfect. Last time at quality at least there till new employees/mangement. Monday will be call hr too! Because I got kicked out for needing time to leave after putting wrong date, everyone helped but this one person. Same person to tell me to look else where. Main manger “in charge” is very disorganized & even the ppl working for her knows it. One lobby women I know that should be a manger & she has done nothing but help me mentally psychically!!! & she didn’t need to & she made sure I keep my head straight I will never not thank her personally! When need mangers are place I will forever have a home away from (homestead) Area when I want for my partner to get out of work 5 minutes away from the falls!! Thank you to those I spoke too-Phia Harris-Chambers
Stayed 6 nights in Mar 2024
Response from Management on 18 Mar 2024
Guest feedback is the best tool we have to improve our services and operations and it seems we fell short of your expectations. Thank you for your thoughts and being our guest.Sincerely,

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All thought the office looks clean. My room had roaches, and mold in the shower.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
At the Quality Inn Miami South, we strive to provide the best service. It seems we fell short of your expectations and we hope you give us another opportunity to impress you. Thanks for being our guest.Sincerely,

10/10 Excellent

Kristina, saint cloud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the staff was friendly and that everything was close by!
Stayed 3 nights in Mar 2024
Response from Management on 15 Mar 2024
Thank you very much for your feedback, we are delighted to hear you had a great experience. We look forward to hosting you again soon.Sincerely,

10/10 Excellent

Keith

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you very much for your feedback, we are happy to hear you had a great experience and look forward to hosting you again soon.Sincerely.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 14 Mar 2024
Guest feedback is the best tool we have to improve our services and operations. Thank you for being our guest and we look forward to hosting you again soon.Sincerely,

4/10 Poor

william

Liked: Staff & service
This property is in a good location and is affordable, cheap by south Florida standards. The room smelled like cigarette smoke, it nauseated me but I did not want to complain. Everyone was smoking cigarettes outside their rooms. I figured no point because I was staying there two nights and only to sleep. The bathtub had a few hairs so I did not like that. My main concern is this hotel is a motel. The guests looked like they belonged on a halfway house. I wanted to save money but I learned my lesson. I would not advise women or children to come to this hotel. Men, only if you can’t afford anything better. I barricaded myself in the room.
Stayed 2 nights in Mar 2024
Response from Management on 12 Mar 2024
At the Quality Inn Miami South, we strive to provide the best service. We apologize for failing to meet your expectations and we hope you give us another opportunity to improve your perception of our hotel.Sincerely,

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness
Everything
Stayed 3 nights in Mar 2024
Response from Management on 12 Mar 2024
Thank you for your feedback, we are delighted to hear you had a great experience and we look forward to hosting you again soon.Sincerely,

6/10 Okay

Dennis

Location. Far from where I needed to gr
Stayed 1 night in Feb 2024
Response from Management on 11 Mar 2024
At the Quality Inn Miami South it is our priority to provide quality service. Thank you for being our guest and look forward to seeing you soon.Sincerely,

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,excellent housekeeping,good breakfast
Stayed 4 nights in Mar 2024
Response from Management on 8 Mar 2024
Thank you very much for your feedback, we are delighted to hear you had a great experience and we look forward to hosting you again soon.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy entry affordable and convenient for business travel
Stayed 1 night in Mar 2024
Response from Management on 7 Mar 2024
Thank you very much for your feedback. We are delighted you enjoyed your stay with us and we look forward to hosting you again soon.Kind regards,

8/10 Good

Antila

Stayed 5 nights in Feb 2024
Response from Management on 28 Mar 2024
Thank you very much for your feedback, we are happy to hear you had a good experience and we look forward to welcoming you back to our property next time.Sincerely,

10/10 Excellent

Donna

Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Guest feedback is the best tool we have to improve our services and operations. Thanks for being our guest and we look forward to hosting you again in the near future.Sincerely,

10/10 Excellent

Yolexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you very much for your feedback. We are happy to hear you had a good experience, we look forward to hosting you again in the near future.Sincerely,

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you very much for your feedback. We are happy you had a good experience and looking forward to hosting you again soon.Sincerely,

6/10 Okay

Mitchell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was fine, they staff was great with everything I needed and asked for. My only concerns were the surrounding area which seemed kind of sketchy and the cleanliness which disappointed me. The toilet had a few poop stains on the upper part, almost hidden beneath the seat and the sheets had noticible stains on them even though they were washed. The smell of mint they used to clean the room is a bit too strong and the pillows aren't that comfortable and the mini fridge wasn't cold enough to keep my ice cream frozen. The breakfast was very good though and their waffles are incredible, if not for the cleanliness issues I would definitely go back.
Stayed 2 nights in Feb 2024
Response from Management on 20 Feb 2024
At the Quality Inn Miami South, we strive to provide the best experience. We apologize for failing to meet your expectations, and we hope you give us another opportunity to impress you. Thanks for being our guest.Sincerely,

10/10 Excellent

Antonio

Liked: Cleanliness, amenities
Close by
Stayed 4 nights in Feb 2024
Response from Management on 12 Feb 2024
Thank you very much for your feedback, we are happy to hear you had a great experience and look forward to hosting you again in the near future.Sincerely,

6/10 Okay

marion, West Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Peruvian restaurant on premises
Stayed 2 nights in Feb 2024
Response from Management on 12 Feb 2024
Guest feedback is the best tool we have to improve our services and operations. Thanks for being our guest and look forward to hosting you again in the future.Sincerely,

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price. Not as quiet as I would of liked, but otherwise not bad.
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Thank you very much for your feedback, we are happy you had a good experience and look forward to hosting you again in the future.Sincerely

8/10 Good

Walter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
We are happy to hear you had a great experience. We appreciate your feedback and look forward to hosting you again in the near future.Sincerely,

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moldy smelling room
The hotel is nothing like the pictures. The room they gave me smelled like mold. I refused to stay there and am fighting for a refund. Do no stay here. The price is cheap for a reason.
Stayed 2 nights in Feb 2024
Response from Management on 7 Feb 2024
Guest feedback is the best tool we have to improve our services and operations. It seems we fell short of your expectations, and having reviewed the situation my records indicated that you were refunded for 1 night stay. Thank you for your thoughts..Kind regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy early checkin Clean quiet would stay again
Stayed 1 night in Feb 2024
Response from Management on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at the Quality Inn Miami South. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

4/10 Poor

Maria

Travelled with family
Disliked: Amenities, property conditions & facilities
Unfortunately wasn't good experience, poor customer service, no knowledge of tourism guide. Far away from Down Town or Bayside tourism area. Facility only 2 stars, no daily housekeeping, no wi-fi, poor breakfast, Price too high.
Stayed 6 nights in Jan 2024
Response from Management on 6 Feb 2024
At the Quality Inn Miami South, we strive to provide the best service, and it seems we fell short of your expectations. For the records, housekeeping is done on a daily basis, but if the DND sign is on the door, the housekeepers do not enter room, we also have a wi-fi support number for our guests in case there is a problem with the wi-fi. Thanks you for your thoughts and we hope you give us another opportunity to impress you.Sincerely,

4/10 Poor

Todd

Travelled with partner
Disliked: Property conditions & facilities
Lots of road noise.
Stayed 1 night in Feb 2024
Response from Management on 6 Feb 2024
Guest feedback is the best tool we have to improve our services and operations. Thank you for being our guest.Sincerely,

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 3 nights in Feb 2024
Response from Management on 6 Feb 2024
Thank you very much for your feedback, we are glad we met your expectations, and look forward to hosting you again in the future.Sincerely,