Indoor wedding

Reviews of Mayfair House Hotel & Garden

4.5 out of 5
Mayfair House Hotel & Garden
3000 Florida Avenue, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 513 reviews" "
Rating 8 - Good. 78 out of 513 reviews" "
Rating 6 - Okay. 46 out of 513 reviews" "
Rating 4 - Poor. 20 out of 513 reviews" "
Rating 2 - Terrible. 16 out of 513 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are so comfy and everything just so perfect. The only thing missing is a fridge. Everything else is amazing
Stayed 2 nights in May 2024

10/10 Excellent

mirta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the rooms tastefully decorated. My only negative observation is that there were no wash clothes in the bathroom. We asked the reception to request some from housekeeping but they were never delivered.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Mirta,Thank you for your kind words about our property and room decor. Your thoughts and experiences are incredibly important to us. We regret the inconvenience of not receiving washcloths despite your request. We'll address this with our housekeeping team to ensure better service in the future. We look forward to welcoming you back to Mayfair House Hotel & Garden soon!Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Mike,Thank you for staying with us and allowing us to be part of your Miami journey. Your kind words truly encourage us to continue our efforts in delivering a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We hope to welcome you back soon to Mayfair House Hotel & Garden for another great stay.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very colorful and spacious. The shower/tub combo in my room was hard for my mom to get in and out of and nothing to hold on to. There was an outdoor shower on our terrace to use instead. The lighting is a bit dim but that goes along with the ambiance in the room. Location was great. Walk to everything in coconut grove. The plants in the hotel were so pretty and the building was beautiful. The rooftop pool was awesome. Staff was great. Would def go back.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Renee,Thank you for choosing Mayfair House Hotel & Garden and for sharing your delightful five-star review. There's no greater compliment than knowing you and your mom enjoyed your stay so much that you'd join us for another memorable getaway. Your kind words truly encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We look forward to welcoming you back again soon.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
Will def be back. A gem in the middle of the Grove
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Tiffany,It was a privilege to host you at Mayfair House Hotel & Garden. Our team is delighted that our seductive property resonated with you as a local gem, as we strive to deliver exceptional experiences. Our team is already looking forward to your next visit!Sincerely,Rhys O'ConnellGeneral Manager

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
P
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Bianca,Thank you for choosing Mayfair House Hotel & Garden and for sharing your review. Our team works hard to ensure our guests have all they need for a memorable visit, so we hope that was the case for you. It would be an honor to welcome you back for another amazing visit.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Qin, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Apr 2024
Response from General Manager on 20 May 2024
Dear Qin,Thank you for your perfect rating and for letting us be a part of your Miami journey. We're absolutely thrilled to learn that our property resonated with you as a local gem and an escape from the ordinary. It was a pleasure having you here, and we hope you return soon!Sincerely,Rhys O'ConnellGeneral Manager

8/10 Good

Maria S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needed better lighting. Other than that, the hotel was great!
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Maria,It was such a pleasure having you join us. We hope you found the seductive backdrop of Mayfair House Hotel & Garden refreshing. Natural, authentic, and serene accommodations are the essence of what we aim to offer our guests. Therefore, your suggestion about lighting will be shared internally, as we are always seeking new avenues for growth. We're delighted to have been a part of your Miami journey and hope to welcome you back for more memorable moments.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with fantastic architecture and a truly Caribbean feel. The rooms were eclectic and the outdoor shower and chaise lounges were a great surprise. The hotel is perfectly located to the center of Coconut Grove shopping and restaurants. The valet service makes it very easy to retrieve your vehicle if you should choose to go into Miami for diner.
Stayed 5 nights in May 2024
Response from General Manager on 15 May 2024
Dear Linda,Thank you for taking the time to share your thoughts with our team. We are pleased to have earned a perfect rating for your time with us. It thrills us to know that you enjoyed our eclectic accommodations while experiencing our unique features, such as the outdoor shower and chaise lounges. We appreciate you highlighting our convenient location and our valet services. Our team has worked hard to foster an intimate, residential feel combined with classic, expressive touches that provide a locally rooted experience for our guests. Thank you for joining us on this journey to discover the real Miami.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with great staff! The area is perfect for walking with great restaurants.
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear Karin,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful hotel and found our staff to be great. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

abeina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and assisted whenever needed! Great service
Stayed 5 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Abeina,We're delighted by your enthusiastic review and appreciate your recognition of the exceptional service our team delivered. It's rewarding to know that our efforts resonate with guests like yourself, making Mayfair House Hotel & Garden a standout destination. We eagerly anticipate your next visit, promising another remarkable experience steeped in the unique charm that defines us.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Ashley,Our team will be delighted to hear you had an enjoyable experience. It would be a great pleasure to welcome you back for more memorable moments at Mayfair House Hotel & Garden!Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Briana, East Hazel Crest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I overall enjoyed my stay unfortunately when I asked for my housekeeper to come after 1pm she did not so I did have to reiterate that we needed her to come at a later time besides that absolutely loved this place
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Briana,Thank you for your kind words. We're glad you enjoyed your stay at our one-of-a-kind property, and we appreciate your patience with our housekeeping team. The next time you're looking for a retreat, please come see us again at Mayfair House Hotel & Garden.Sincerely,Rhys O'ConnellGeneral Manager

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Mayfair House. It's a very unique and beautiful hotel. The decor is stunning and the food is excellent - especially for hotel dining. The service is also efficient and friendly. Cons: The rooms are not sound-proofed well. We could hear every time someone bumped into a wall and we could hear the music from the courtyard. The rooftop needs to be updated - the fabric on the pool loungers was faded from the sun and had holes in it. The television did not work and apparently, all the TVs on the property were not functioning properly. For this, we were comped $60 off our tab. Honestly, we should have been comped a full night's stay because the television not working in ANY room is a pretty big deal. Finally, Expedia offered a $25 food and beverage credit with our stay. Great - except when we got to the hotel, the credit was ONLY for drinks and ONLY at the restaurant. We couldn't redeem the credit at the rooftop bar. So this felt like disingenuous advertising, especially when told it was a FOOD AND beverage credit. All in all, I would come back to Mayfair House, but only if the rooms had better sound-proofing and the TVs were guaranteed to work.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Catherine,Thank you for sharing your experience at Mayfair House. We're delighted to hear that you appreciated our unique decor and enjoyed the dining experience. However, we apologize for the issues with noise and the television service. We understand your frustration regarding the food and beverage credit advertising and will clarify this promotion to prevent future misunderstandings. Our goal is to create a locally rooted, refreshingly current, Miami experience that is both timeless and worldly. Anything short of refreshingly eccentric is ordinary. Let us in on how we create the extraordinary for your next visit.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Rhyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rhys O' Connell on 17 May 2024
Dear Rhyan, Thank you so much for your wonderful review! We can't wait to welcome you back soon!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rhys O' Connell on 18 May 2024
Dear Kelsey, Thank you for your perfect review. We hope to welcome you back very soon!

10/10 Excellent

Vitoldas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤘
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Vitoldas,At Mayfair House Hotel & Garden, we strive for excellence and one-of-a-kind experiences for our guests. We are pleased you enjoyed your time with us, and we want to thank you for being a valued patron. It was an honor having you visit, and we hope to welcome you back again soon.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Laisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rhys O' Connell on 17 May 2024
Dear Laisa, Thank you so much for your wonderful review! We can't wait to welcome you back soon!

6/10 Okay

Marla

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Rhys O' Connell on 17 May 2024
Dear Marla, Thank you so much for your review! We can't wait to welcome you back soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Robert, Thank you so much for the review! While we're pleased to hear our unique property resonated with you, we want to make sure your next visit blows your expectations out of the water. Please feel free to reach out to us to let us know if there's anything we can do to add that extra star to your next visit!

10/10 Excellent

Jacob Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Jacob,Thank you so much for the five-star review! We are so pleased you enjoyed everything about your stay with us and that our beautiful, authentic resort experience resonated with you. We hope you will visit us again for another personally-curated, refreshing stay at Mayfair House Hotel & Garden.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell when you walk in is beautiful and so alluring. Makes you just want to hang out in the lobby! The rooftop pool was spectacular. Can’t wait to go back!
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Linda,Thank you for your glowing review and perfect rating! It's heartwarming to know that you found our setting to be a cultured escape, one-of-a-kind, and a haven from the ordinary. Receiving recognition for our sparkling pool is always appreciated! We are grateful you joined us on this journey to discover the real Miami, and we look forward to your return.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Miami hotel
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Jeff,Now there's a review that's going to make the day of every team member at Mayfair House Hotel & Garden. Thank you for being our guest and for sharing such a delightful five-star review. We look forward to welcoming you back for many more memorable visits.Sincerely,Rhys O'ConnellGeneral Manager

2/10 Terrible

Joseph, Lehigh acres

Stayed 1 night in Apr 2024
Response from Rhys O' Connell on 17 May 2024
Dear Joseph, We are sorry to hear about your experience with us. We hope for another opportunity to further impress you.

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness
Amazingly stylish and spacious room in a unique hotel
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Anna,Thank you for being our valued guest. It's heartwarming to know that our unique and stylish accommodations left a lasting impression on you. We're committed to delivering a uniquely tailored experience, so if there is anything we could have done to improve your stay, please feel free to reach out to us anytime. It was a pleasure to welcome you, and we hope you'll return soon.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear James, We're thrilled to know you thoroughly enjoyed your stay with us at Mayfair House Hotel & Garden! It would be our pleasure to welcome you back again for another one-of-a-kind getaway. Sincerely,Rhys O'ConnellGeneral Manager

2/10 Terrible

Svetlana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked this hotel for my wedding night, reserving a corner room with a hot tub, which was advertised as a suite. I informed Expedia that it was my wedding night. Upon arrival, I was 'upgraded' to a family suite with two bathrooms and two rooms, but no hot tub. Additionally, both phones in the room were non-functional. I had to approach the manager in my wedding dress to request a room change, only to be informed that they were fully booked. I did not request an upgrade and found this situation outrageous. To make matters worse, the mini-fridge didn't cool properly, and the air conditioning was set to 65 degrees Fahrenheit but felt more like 72 degrees. The room was excessively noisy, with sounds of honking and birds audible from inside. There was a shower on the terrace, which seemed promising, but unfortunately, the view was obstructed by a neighboring building, leaving us exposed to onlookers. The hotel agreed to refund the second night, but only after I contacted Expedia and requested they intervene. Despite assurances, I am yet to receive any communication regarding the refund. Considering the multitude of issues we encountered, I believe we are entitled to a refund for both nights. This experience significantly marred our wedding night, and I intend to share my disappointment with anyone considering a visit to Miami. I am deeply upset by the overall treatment and lack of resolution to these issues."
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Svetlana,We appreciate you choosing us for your recent stay. However, it saddens us to hear that we fell short of your expectations during your recent stay with us. What you've described does not reflect the level of service we aim to provide our guests. Rest assured, your comments will be relayed to our team to ensure that our high standards of guest satisfaction are being met. For any lingering concerns, please feel free to reach out to us at any time, as we are always available to assist our guests. Congratulations to you, and we hope you'll give us another chance to change your perceptions with an improved stay in the future.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Nicholas, Thank you so much for choosing to stay with us at Mayfair House Hotel & Garden. We are delighted to hear that you had the opportunity to experience all that our property has to offer and that we could serve as your gateway to grandeur. Your kind feedback is greatly appreciated, and we hope to see you again soon for another unforgettable stay.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Lisa,It was a pleasure to welcome you to Mayfair House Hotel & Garden, and we appreciate you sharing your lovely five-star experience. We're delighted to have been a part of your Miami journey and look forward to welcoming you back soon for another unforgettable retreat.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Filip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Filip,Creating unforgettable experiences is our goal at Mayfair House Hotel & Garden, so we're delighted to have hit the mark during your stay. Thank you for the positive review, and we look forward to your return.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

toby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated 50th anniversary at this special hotel. Only complaints: rooms need better lighting and towels are very rough. Roof deck is gorgeous but pool is swallow
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Toby,Thank you for your review and for celebrating your 50th anniversary with us! It was an honor to have been a part of such an important milestone, and we hope you found the seductive backdrop of Mayfair House Hotel & Garden refreshingly elevated and your experience locally rooted. Your feedback regarding the towels and room lighting will be taken into consideration, as we are always seeking new avenues for growth. We wish you many more years of love and happiness, and we hope you return soon!Sincerely,Rhys O'ConnellGeneral Manager

8/10 Good

Gayane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and place. Only issues: didn’t have washcloths or coffee pot. Had to ask more than once for each, but eventually got them.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Gayane,It was such a delight to have been a part of your Miami journey. We are thrilled our property resonated with you as a local gem and an escape from the ordinary! Please accept our apologies for any disappointment with the service you received, and know that our team will be informed of your concerns to ensure our high standards are being met. Thank you for your review, and we hope to welcome you back for another intimate and memorable experience in the future!Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Carla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and beautiful
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Carla,We're delighted to hear that you enjoyed your recent stay at our one-of-a-kind retreat. Mayfair House Hotel & Garden aims to provide an unforgettable experience for all our guests, and we're thrilled that our serene, immaculate property served you well. Please consider staying with us again for another extraordinary getaway.Sincerely,Rhys O'ConnellGeneral Manager

2/10 Terrible

alex

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Alex, we are sorry to hear about your disappointing experience with us and we hope for an opportunity ot further impress you in the future.

8/10 Good

Thomas, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is ideally located next to the Coco Walk center and some great dining options. The rooms are very spacious and ours had an outside patio. The rooms do not have windows (no real natural lighting) and the artificial lighting is very poor. The room was dark. Overall, we enjoyed our stay but I would ask for a different room next time.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Thomas, Thank you for taking the time to provide feedback on your recent stay. We're glad to hear that you enjoyed our convenient location and spacious rooms with outdoor patios. However, we apologize for any inconvenience caused by the lack of natural lighting in your room. We look forward to welcoming you back and ensuring a more enjoyable stay.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best !!
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Alex, Thank you for your glowing review! Your feedback truly fuels our commitment to delivering the absolute best experiences at Mayfair House Hotel & Garden. We're thrilled to be regarded so highly and we can't wait to welcome you back for more unforgettable moments in the future!Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. The room and decor were very beautiful and clean. The area has many great restaurants and shops within walking distance, across the street. There was a wedding going on in the arboretum inside the hotel and the doors to the rooms opened to this area which is open all the way to the roof of the hotel. It didn’t bother us because we were out until after the wedding ended but I can see it bothering people with small children
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Carrie,Our team is thrilled to read your wonderful review and glad our property resonated with you as a local gem and an escape from the ordinary. We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. We're delighted to have been a part of your true Miami journey and hope to welcome you back for more memorable moments.Sincerely,Rhys O'ConnellGeneral Manager

4/10 Poor

hua

Disliked: Staff & service, amenities, property conditions & facilities
The staff was not very hornor about parking servise. The valet used the same parking lot cross street and charge $48/d and the self parking was $25 maximum per day. I used one day valet parking service and the rest time I did self parking but they charged 2 days valet service fee. The room was also very noisy with some ongoing construction work, even on Saturday morning so you can't get a good rest. The facility charge everything as 5 star hotel but the lobby and service was only 3 star level. I will not recommend this hotel to any friends. Also feel disappointed the Expedia recommended this hotel to its VIP member.
Stayed 4 nights in Mar 2024
Response from Robert T. -Front Office Manager on 31 Mar 2024
We apologize to hear about your experience allow me to adjust off all the valet parking that you were charged. I will refund that amount back to your card on file. You should receive the refund within a couple of days sometimes it does take 5-7 business days.

6/10 Okay

Hunter Huss, Durham

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Hunter, Thanks for sharing your experience with us and we hope to welcome you back in the future.

6/10 Okay

Aashima

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Aashima, Thanks for your valuable feedback and we hope for another opportunity to further impress you in the future.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
requests were addressed quickly : - the in room steamers are not really well suited to mens business clothing, so front desk arranged iton/ironing board - fridge was not working, so engineering replaced it - ice was delivered but an ice machine for each floor would be easier
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Richard,Thank you for your feedback. We're glad our staff was able to promptly address all your requests, and we invite you to stay with us again should you be back in the area.Sincerely,Rhys O'ConnellGeneral Manager

6/10 Okay

DAVID

Travelled with family
Liked: Amenities, property conditions & facilities
A great location in Coconut Grove with easy access to shopping and restaurants. We did not like the room. While spacious and well appointed, due to the design of the hotel, the rooms are extremely dark, even in the middle of the day. And there is not adequate lighting to make up for the lack of natural light. For this reason alone, I would not stay at the hotel again. The manager of the hotel was very friendly and helpful, but the rest of the staff seemed a bit out of it, or very new.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear David,Thank you for your kind words and appreciation of our prime location and the warm service from our manager. Your insights on your room's lighting are highly regarded, and our team will take them into consideration as we are always looking into ways to improve our facilities for our great guests. We're eager to host you again and aim to offer a one-of-a-kind experience that surpasses your expectations.Sincerely,Rhys O'ConnellGeneral Manager

6/10 Okay

James Anthony

Stayed 4 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear James, Thanks for sharing your experience with us and we hope to welcome you back in the future.

10/10 Excellent

victoria

Stayed 5 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Victoria, So happy to hear you had a great experience with us here at Mayfair House! Please come see us again soon!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Katrina, Thank you very much for sharing your exceptional experience staying with us. We cant wait to welcome you back in the future!

10/10 Excellent

Ruth Margaret

Travelled with family
Staff were very helpful. We checked out at 11 but flight not until 8pm. They kept our bags while we did a college campus tour and then let us enjoy the roof deck pool until we left for our flight.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Ruth,Thank you for choosing Mayfair House Hotel & Garden for your stay. Hearing that our team enhanced your experience fills us with pride, and we're especially glad you enjoyed our signature rooftop pool. We cherish your satisfaction and eagerly anticipate your return for more unforgettable moments.Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Tara, Thanks for sharing your exceptional experience with us and we hope to welcome you back in the future.

4/10 Poor

Glenn, Miami

Liked: Cleanliness
No WiFi in lobby which makes check-in challenging, especially when the hotel’s wireless credit card reader doesn’t function. Maid service finally showed up at 4pm. No “Clean my room / Do not disturb” sign was missing. Rooms are excessively dark with very confusing light switches. Party goers made lot noise in the middle of the night by pounding on doorways in the hallway with no response from management. If you want a spring break hotel with lots of partying and poor service, then this is your place!
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Glenn,We appreciate you taking the time to leave feedback about your recent stay and we are sorry to hear about the issues you faced during your time with us. We strive to provide a one-of-a-kind sanctuary with impeccable service and are deeply saddened to hear about your experience. Your comments are incredibly important to us and we will review them internally so that we can make immediate improvements for all guests. We hope to have the opportunity in the future to provide you with the retreat you expected. Sincerely,Rhys O'ConnellGeneral Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, wonderful service! It was a very clean facility & short walk to restaurants and shopping. The only thing I was not fond of was the dark hotel rooms. The rooms are painted a darker color orange with no overhead lights. It was great for sleeping but I didn't care for it during the daylight hours. Rooms were extremely clean and housekeeping did a great job! The pool area & bar was beautiful and hotel bar was great! Very friendly bar staff in both places.
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Mar 2024
Dear Nicole,Thank you for choosing Mayfair House Hotel & Garden! Our team is delighted you received excellent service and enjoyed our convenient location and beautiful property. Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We're delighted to have been a part of your true Miami journey and hope to welcome you back for more memorable moments.Sincerely,Rhys O'ConnellGeneral Manager

8/10 Good

Eduardo

Stayed 7 nights in Mar 2024
Response from Rhys on 24 Apr 2024
Dear Eduardo, Thanks for sharing your experience with us and we hope to welcome you back in the future.