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Reviews of Homewood Suites by Hilton Miami-Airport/Blue Lagoon

3 out of 5
Homewood Suites by Hilton Miami-Airport/Blue Lagoon
5500 Waterford District Drive, Miami, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1007 reviews" "
Rating 8 - Good. 241 out of 1007 reviews" "
Rating 6 - Okay. 106 out of 1007 reviews" "
Rating 4 - Poor. 76 out of 1007 reviews" "
Rating 2 - Terrible. 102 out of 1007 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Staff were friendly and helpful. Loved the happy hour in the afternoon. Thought the fee for parking was a money grab since the hotel has plenty of space for parking. Enjoyed the stay overall.
Stayed 2 nights in May 2024
Response from Jason on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just as described. My only issue was miscommunication about where ro get the shuttle. Although I called twice. I wind up taking an uber after being at the airport for over an hour..
Stayed 1 night in May 2024
Response from Jason on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rory, Doral

Stayed 1 night in May 2024
Response from Jason on 23 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maximiliano

Liked: Cleanliness, staff & service, amenities
near the airport which has an airport shuttle service included. has places where to eat and a supermarket near by
Stayed 1 night in May 2024
Response from jason on 19 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Airport shuttle very efficient
Stayed 1 night in May 2024
Response from adriana on 19 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Anara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean rooms and amazing stuff! Thank you :)
Stayed 1 night in May 2024
Response from adriana on 19 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Alvin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the best hotels ever! The suite was spacious, comfortable and relaxing. The view of the airport was absolutely awesome. The price was so reasonable too. We walked to dining places. No doubt the next time we are in Miami we will stay at this hotel in the Waterford District.
Stayed 1 night in May 2024
Response from Jason on 18 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

ROSEANNE, CHAGUANAS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Plumbing was a nightmare,shower drain clogged, (left serviceman fixing on checkin day and it was sorted in our absence) hot water worked sometimes. Not many hotels offer 2/2 so this was a plus! Package delivered during stay at hotel was 'lost' but found after departure but could not be located again when someone turned up to retrieve! Parking is far at either end of hotel. The staff was really great! Especially Noel, super helpful and friendly! 5 mins to the airport and wondetful shuttle driver and service.
Stayed 6 nights in Apr 2024
Response from Jason on 8 May 2024
We're terribly sorry for the inconvenience you've experienced during your stay. We appreciate the feedback provided as it will be used to improve our hotel team as a whole to ensure these situations do not occur. Thank you and have a great day!

10/10 Excellent

Kimone

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Jason on 7 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Elmer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close it was to the river, the fast food restaurants just walking distance, easy to get Uber and lift, pool was nice! Clean hotel! The people very nice!!
Stayed 1 night in May 2024
Response from Jason on 7 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at! Thank you!!
Stayed 2 nights in Apr 2024
Response from Jason on 7 May 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Kevin, leicester

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in the unit did not have clean linens. The room was not vacuumed and had red stains all over the rugs. There were ants all over the place in the unit. The air conditioner sounded like a truck engine was running in the room. There was hair all over the bathroom. The cleaning staff was very rude, we had a late checkout and they kept knocking on the door asking if we were leaving. While waiting for shuttle one of the beer kegs or wine kegs exploded and made a huge explosion like bang. There was only a Jersey Mike's and Panda express near by for food. The pool was nice but no towels for a few hours. The shuttle driver was the only nice part of our stay, he was very polite and professional.
Stayed 1 night in Apr 2024
Response from Jason on 24 Apr 2024
We're sorry for the inconveniences you experienced at the hotel. We appreciate your feedback as it will be used to resolve those issues for future reservations and improve our hospitality quality as a whole.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, has shuttle.
Stayed 1 night in Apr 2024
Response from Jason on 25 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine with me as love this place an close by to the airport will recomend other to this place
Stayed 3 nights in Apr 2024
Response from adriana on 22 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Deborah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Jason on 11 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle runs from 6AM - 11PM. We found this out after booking…. We were able to get a taxi from MIA to the property as our plane arrived after 11PM. A nice property! Very busy with people taking cruises.
Stayed 1 night in Apr 2024
Response from SP on 10 Apr 2024
Dear Peter,Thank you for your 5-star review and the information you shared for our Expedia travel community. I am glad to hear that you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was not great but honestly that is the only negative thing about this hotel. It wasnt horrible but just not the greatest. So many more possitive things to list about this hotel; Beautiful lagoon nearby, peaceful and convenient location. Nice pool beside the lagoon. Everything is very clean and fresh. A lot of nearby places to visit. You can see the airport from the hotel. They have shuttles to the the hotel which we definitely took advantage of. The staff are all amazing! So cheerful, friendly and helpful. I especially had multiple positive encounters with one of the front desk staff named Shaneese and she was absolutely wonderful!
Stayed 8 nights in Apr 2024
Response from SP on 10 Apr 2024
Thank you for your 5-star review and wonderful shout out to our hard-working, amazing team! I will be sure to share your comments with them. Please stay with us again soon!

8/10 Good

Elizabeth, Dansville

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here back in 2018 and chose this property again because of the "suite" option. We had 2 bedrooms with a common living area which included a small kitchen. Several of the outlets in our suite did not work. When I went to use the hairdryer in the bathroom of the master bedroom, it only had one prong to put in the outlet, as the other was pushed in. When I took the hairdryer to the front desk, the staff member looked for another one for me and said they did not have one and that housekeeping would have to bring me one in the morning (which they never did). We were OK because we had the second bathroom; however, if we did not, my daughter would have had to go to bed with a wet head. Overall, we would choose to stay there again if cruising out of the Miami port.
Stayed 2 nights in Mar 2024
Response from jason on 8 Apr 2024
We apologize for that inconvenience and greatly appreciate your feedback. Thank you for staying with us and hope to see you again soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful
Stayed 1 night in Apr 2024
Response from jason on 7 Apr 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jason on 7 Apr 2024
We appreciate your feedback. Thank you for staying with us!

8/10 Good

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that parking is not included in the stay
Stayed 1 night in Apr 2024
Response from Jason on 4 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lashon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 3 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean . Great area , staff very helpful
Stayed 3 nights in Mar 2024
Response from jason on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Jamie

Stayed 1 night in Mar 2024
Response from adriana on 20 Apr 2024
Dear Jamie,We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.Adriana MonroyAssistant General Manager

10/10 Excellent

Kelvyn

Stayed 3 nights in Mar 2024
Response from Jason on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Asuncion Cielo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in room 210 and was not able to sleep! There was noise outside like drumming going on and theres someone tapping the wAlls!
Stayed 1 night in Mar 2024
Response from Jason on 27 Mar 2024
We apologize for the inconvenience and appreciate your feedback as it will help us improve on those situations. Thank you for staying with us!

8/10 Good

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 27 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with great rooms
Stayed 1 night in Mar 2024
Response from jason on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Deneisha

Liked: Cleanliness, property conditions & facilities
Stay was good.
Stayed 1 night in Mar 2024
Response from adriana on 21 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

2/10 Terrible

John, Sanger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us the wrong room.
Stayed 1 night in Mar 2024
Response from Jason on 13 Mar 2024
We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.

6/10 Okay

Simon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Location was great, lots of fast food around & close to airport. Good for a night or two.
Stayed 1 night in Mar 2024
Response from jason on 12 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Elizabeth, Traverse City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jason on 9 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because it allowed for my group of 6 to be in the same room so we didn’t have to pay for 2 rooms.
Stayed 1 night in Mar 2024
Response from Jason on 7 Mar 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 4 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

DAVID

Travelled with partner
Would recommend and we will certainly be returning , quiet and handy for nice Italian restaurant 3 min walk , supermarket 6 min walk. Free shuttle from airport , 10 min wait . Shuttle to cruise port $15 per person
Stayed 1 night in Mar 2024
Response from adriana on 3 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Freeman

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some people may not like it due to the noise factor, which was not bad, but I enjoyed watching the planes arrive and take off.
Stayed 2 nights in Feb 2024
Response from Jason on 27 Feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was far nicer than the other hotels we stayed at pre-cruising. This was a post cruise add-on after flight cancellation. The hotel was beautiful it was clean. It’s very nice to have separate rooms for kids to go to bed at parents to stay awake. it was great having a kitchenette. The only complaint I have about the entire hotel stay was we had requested a wake up call that we did not ever receive so thank goodness the phones were working and got us up on time for our third attempt at flying home.
Stayed 1 night in Feb 2024
Response from Jennifer. on 25 Feb 2024
Hello, dear guest. Thank you very much for your comments, we are glad you had a great time. We are sorry that the wake up call did not work, we will work on the system so that it does not happen again. We are waiting for you soon, you are welcome to our house.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was outstanding (late eve)
Stayed 1 night in Feb 2024
Response from Jason on 23 Feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it felt like home away from home. My family and I felt safe and secured while being close to the things we wanted to do in Miami.
Stayed 4 nights in Feb 2024
Response from Jason on 23 Feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Marcos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jason on 23 Feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Lori, Lynn

Travelled with family
Disliked: Staff & service
We received the wrong information about when our port shuttle would be getting us when we checked in. We don’t know this at the time, obviously. The morning of our cruise we were called 30 minutes before we were to get the shuttle to be told they were there and would wait. We threw everything together and were downstairs 7 minutes later only to be told that the shuttle left without us and that we could wait an hour or that we could call a taxi. Omar proceeded to tell us that “I didn’t make the error so I’m not fixing anything”. I’m a Hilton Honors member and have been for years and I’ve never had this experience. So disappointed.
Stayed 1 night in Feb 2024
Response from adriana on 19 Feb 2024
Dear Lori,Thank you for the great review of our hotel! We are glad that you enjoyed your stay,but I am sorry to hear about the misunderstand shuttle port situation, We hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The layout of the room we had was ideal for our family of five. We were only there for a night to catch the cruise ship but it was very clean and comfortable. The breakfast was very good and eating areas were clean and spacious One thing to note because I feel like we were not prepared for it, but parking is not available except for a pay lot apparently not affiliated with or validated by the hotel. Be prepared to pay for parking
Stayed 1 night in Feb 2024
Response from adriana on 19 Feb 2024
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and breakfast. I do apologize about parking payment we hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

David

Travelled with family, Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean! Felt like a home away from home. Friendly, helpful staff. Would stay again.
Stayed 2 nights in Feb 2024
Response from adriana on 19 Feb 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your our nice staff, we hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jason on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and experience!
Stayed 1 night in Feb 2024
Response from Jason on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 1 night in Feb 2024
Response from Jason on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom is clean. The lobby smells so clean, fresh, and welcoming. I will definitely go back to this place when I go back to cruise
Stayed 1 night in Feb 2024
Response from adriana on 11 Feb 2024
Dear Arlene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 Excellent

Murthlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from adriana on 10 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager