Dear Hudson, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Mayling, We are delighted to hear that you had a satisfying experience during your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. Your support and recommendation mean a lot to us. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Tyler, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Felicia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Patrick, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We hope to welcome you again soon.Sincerely,Hotel Management

Dear jackelyn, We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Jorge, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we are committed to addressing them with the relevant departments. We hope you will give us another chance to show you that we are committed to providing a great experience to all our guests.Sincerely,Hotel Management

Dear Jamaurius, We sincerely apologize for the experience you had during your visit. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is concerning, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. We hope you will consider revisiting us so we can demonstrate the exceptional experience we are known for.Sincerely, Hotel Management

Dear Melanie, We acknowledge the significance of an operational refrigerator and deeply regret our inability to provide you with a fully functional one. Please rest assured that we are doing everything possible to resolve the issue quickly and efficiently. Thank you for bringing this matter to our attention, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management

Dear Jessy, Thank you for choosing us and sharing your experience with us. It is disheartening to hear about the cleanliness issues and the discrepancy with your room reservation. Please know that your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused to you and your family. We understand the frustration this situation may have caused and assure you that we take your feedback seriously. We will investigate the matter further and work diligently to ensure such issues do not recur in the future. We appreciate your honesty and hope you will consider giving us another chance to provide you with a more seamless and enjoyable stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Tracy, Thank you for your review. We sincerely apologize for the multitude of issues you experienced during your stay. This does not reflect the standards we strive to maintain. Rest assured, we are addressing each concern with our housekeeping and maintenance teams to ensure such incidents are not repeated. Your feedback is invaluable, and we are committed to improving our services. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Sincerely,Hotel Management

Dear Ricardo, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding your reservation. This situation falls short of our commitment to providing excellent service. We will address these issues with our team and ensure a better experience in the future. We recommend contacting the third party from which you make the booking for any concerns with billing issues. However, please let us know if you need further assistance. We understand your disappointment, and we regret any inconvenience. We would appreciate your giving us another chance to provide a better experience. Sincerely,Hotel Management

Dear Tonya, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Ellen, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Roger, We apologize for your negative experience during this visit. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a typical event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

Dear Elizabeth, Thank you for sharing your candid feedback. We apologize for not meeting your expectations regarding our grab-and-go breakfast and for any inconvenience caused. Your comments will be shared with the relevant teams for enhancement. It's important to note that, as an extended stay establishment, we conduct weekly cleaning to respect our guests' privacy. However, we aim to provide all our guests with a clean and comfortable stay. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Vickie, Thank you for staying with us. We apologize for not meeting your expectations and regret that you faced various problems during your stay. We take your feedback seriously and appreciate you for letting us know about your concerns. We aim to provide every guest with a relaxing, clean, and comfortable stay. Therefore, we hope you will revisit; we would love for you to experience our hotel as you should have this time. Thanks again for being our guest, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Dennis M, Thank you for taking the time to review your stay. We are glad you found our hotel clean and that our front desk staff, especially Pablo, was helpful. Your compliments are appreciated, and we will relay this to him and our entire team. Moreover, we value your observations about the shower as we continually strive to enhance our guest's experience. We hope you will allow us another opportunity to host your visit the next time your travel brings you back to Blue Lagoon.Sincerely,Hotel Management

Dear Jose, We're sorry to hear about your less-than-satisfactory experience. Your feedback is crucial, and we value your perspective. We strive to provide a positive experience for all our guests and appreciate your input as it guides us in making improvements. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

Dear Lara, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Damian, Thank you for choosing us and for sharing your comments. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Joshua, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Matt, We are sincerely sorry to learn about the challenges you faced during your recent stay. Your experience falls far below our standards, and we apologize for any discomfort caused. We take your feedback seriously and will address the issues raised, including the cleanliness of the room and the breakfast selection. Your insights are invaluable in our commitment to improving our guest experience. We understand your frustration and regret any inconvenience. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Roeplal Wishal, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear EDWARD, Thank you for your review of our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Additionally, we regret the unsatisfactory service you received from our associates. Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We eagerly look forward to serving you again and providing you with an even better experience.Sincerely,Hotel Management

Dear Gilbert, We're delighted to hear that Extended Stay America was perfect for your stay. Your positive feedback and mention of the value are greatly appreciated. We aim to provide excellent experiences at an affordable price. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Jie, We're sorry to hear that your stay fell short of expectations. Your feedback is valuable, and we appreciate you sharing your experience. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Boua, Thank you for taking the time to share your valuable comments about your recent visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff. We appreciate your patience and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management