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Reviews of Holiday Inn Express Miami Airport Blue Lagoon Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Miami Airport Blue Lagoon Area, an IHG Hotel
6750 NW 7th St, Miami, FL

Reviews

7.4

Good

Rating 10 - Excellent. 417 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 146 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marie Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staffs really professionnel and kind
Stayed 1 night in May 2024
Response from Ivana on 7 May 2024
Hello Marie Helene, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Ivana on 10 May 2024
Hello Jerry, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

10/10 Excellent

Marco, Kissimmee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room. with mini kitchen and living room. great bathrooms. excellent pool. and good breakfast (charged separately)
Stayed 1 night in Apr 2024
Response from Ivana on 1 May 2024
Hello Marco, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Eugene

Travelled with family and small children
Disliked: Property conditions & facilities
When we arrived at 4:15 pm they did not have room read yet for us and the three kids. This was inconvenient to say the least. We were given a room to store everything. Lots of debris and construction. Bathrooms limited. We decided to use the pool facility which was incomplete due to renovation but overall it was a nice above average pool. Rooms were finally ready and adequate for our needs.
Stayed 1 night in Apr 2024
Response from Ivana on 2 May 2024
Hello Eugene, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete

10/10 Excellent

francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 3 nights in Apr 2024
Response from Ivana on 30 Apr 2024
Hello Francisco, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Ivana on 10 May 2024
Hello Jerry, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

8/10 Good

Denny

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024
Response from Ivana on 29 Apr 2024
Hello Denny, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Adan E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ivana on 26 Apr 2024
Hello Adan, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Hotel was under construction but otherwise very nice!!!
Stayed 1 night in Mar 2024
Response from Ivana on 25 Apr 2024
Hello Gregoory, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

8/10 Good

Antonietta A

Travelled with family
Good shuttle service to the airport and surrounding areas within 3 miles.
Stayed 2 nights in Apr 2024
Response from Ivana on 23 Apr 2024
Hello Antonietta, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Janice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place but construction was going on as it’s changing to Holiday Inn Express
Stayed 1 night in Apr 2024
Response from Ivana on 23 Apr 2024
Hello Janice, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kenny, whittier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's only a few minute from Miami international airport. We arrive late at night and was at the hotel after a short ride. The facility offers shuttle service to the airport as well as trips to nearby restaurant and shopping area. Good size, suite room and outstanding price.
Stayed 1 night in Apr 2024
Response from Ivana on 22 Apr 2024
Hello Kenny, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Hecny

Business traveller
Disliked: Amenities
Bad Customer Services. The hotel is very old and not clean. You will feel like you are in motel room low level.
Stayed 2 nights in Apr 2024
Response from Ivana on 16 Apr 2024
Hello Hecny, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

8/10 Good

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel shuttle was availble to take guests to restaurants, etc... within a radius around the hotel so guests don' t have to drive or pay for transportation
Stayed 3 nights in Apr 2024
Response from Ivana on 15 Apr 2024
Hello Debby, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The desk girl was so good at recommending a Resturant and made sure we got on the shuttle to Flannigans and sent the shuttle back to pick us up all as a courtesy from the hotel. Give this girl a raise
Stayed 1 night in Apr 2024
Response from Yani on 14 Apr 2024
Hello Nina, we're glad to hear you enjoyed your stay with us at Blue Lagoon and we hope to have you join us again soon! From our Team at Cambria Suites, we would like to thank you for your wonderful review!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice.
Stayed 1 night in Apr 2024
Response from Ivana on 13 Apr 2024
Hello Rochelle, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

William

Liked: Staff & service
Under construction. Shower was srong enough to remove skin. Leaked onto floor.
Stayed 1 night in Apr 2024
Response from Ivana on 9 Apr 2024
Hello William, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

10/10 Excellent

David De

Stayed 3 nights in Apr 2024
Response from Ivana on 25 Apr 2024
Hello David, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Post everything I wanted to do
Stayed 1 night in Mar 2024
Response from Yani on 2 Apr 2024
Hello Todd, Thank you for your kind review of 5 stars! We're glad to hear you enjoyed your stay with us and we hope to have you join us again soon!

8/10 Good

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very accommodating and friendly. The hotel is under renovation so the dining was very limited. I felt the breakfast was too expensive so we didnt partake. All you can eat is not something we needed. The hotel accommodations were clean, roomy and very sound proof. Upon entering the hotel , it smelled very pleasant.
Stayed 2 nights in Mar 2024
Response from Ivana on 1 Apr 2024
Hello William, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

4/10 Poor

Joe

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in the middle of remodel.
Stayed 1 night in Mar 2024
Response from Yani on 31 Mar 2024
Hello Joe! Thank you for your review. We regret to hear you encountered issues during your stay with us. We would like for you to grant us the opportunity to welcome you again soon once our renovations are complete.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yani on 31 Mar 2024
Hello Patricia, Thank you for your kind review! We're glad to hear you enjoyed your stay with us. We hope to welcome you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area and lagoon are beautiful
Stayed 1 night in Mar 2024
Response from Ivana on 26 Mar 2024
Hello Lisa, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Sharlene, Milwaukee

Stayed 1 night in Mar 2024
Response from Ivana on 13 Apr 2024
Hello Sharlene, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Atavia

Travelled with group
Liked: Staff & service
Property was in a nice location, they had a shuttle that would transport you to nearby restaurants and bars. Parking was free and convenient. Customer service was great. Room was clean for the most part. Tub had mold around the top. Beds were ok, water in the shower was nice and hot. Pool was icky. There was a thick white substance floating at the top when we were planning to use it, we notified the front desk, then left to get food. About an hour later we returned to the same white substance floating in the pool. The hotel itself was a little rundown on the inside. Definitely was not worth the 1300$ I paid for 4 nights.
Stayed 4 nights in Mar 2024
Response from Ivana on 20 Mar 2024
Hello Atavia, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

10/10 Excellent

Sharell

Stayed 1 night in Mar 2024
Response from Ivana on 8 Apr 2024
Hello Sharell, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

YIN SHENG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
property under construction, very old, not recommended
Stayed 1 night in Mar 2024
Response from Ivana on 18 Mar 2024
Hello Yin Sheng,Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

10/10 Excellent

Katrina

Stayed 2 nights in Mar 2024
Response from Ivana on 4 Apr 2024
Hello Katrina, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Waldina, New London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I arrived at 6:30 am and check in is not until 3pm. We were so tired from flying international that we took the chance in asking if they would allow us to check in early. The gentleman was so nice that he did not hesitate to provide our needs. He immediately looked for a room and we were able to rest for the day. They are in the middle of renovation and the floor they assigned us was a mess, but we were able to sleep and rest. thank you for allowing us to check in early.
Stayed 2 nights in Mar 2024
Response from Ivana on 15 Mar 2024
Hello Waldina, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

4/10 Poor

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were blah. Hotel under significant renovation. No dining option. 15-20min walk to nearest food option.
Stayed 1 night in Mar 2024
Response from Ivana on 15 Mar 2024
Hello Patrick, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

4/10 Poor

Beverly

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport. The hotel should have told me they was under reconstruction very nosy
Stayed 11 nights in Feb 2024
Response from Ivana on 14 Mar 2024
Hello Beverly, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Way too expensive for a hotel being remodeled. Breakfast was $25 a person ridiculous. No restaurant in area unless you shuttled. Never stay again
Stayed 1 night in Mar 2024
Response from Ivana on 14 Mar 2024
Hello Nancy, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

8/10 Good

Jennifer, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy and clean.
Stayed 1 night in Jan 2024
Response from Ivana on 13 Mar 2024
Hello Jennifer, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport didnt like under construction snf and breakfast was way to high $24 per person wasn't worth it
Stayed 1 night in Mar 2024
Response from Ivana on 11 Mar 2024
Hello Rachel, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

8/10 Good

Fitzroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ivana on 13 Mar 2024
Hello Fitzroy, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

8/10 Good

Brock

Travelled with family and small children
Liked: Cleanliness, staff & service
Location is ideal for someone hopping onto or off a flight. The property was a little dated and currently under extensive renovations. However, rooms were cozy and spacious. The staff was extremely courteous and made sure we were comfortable.
Stayed 1 night in Mar 2024
Response from Ivana on 11 Mar 2024
Hello Brock, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

4/10 Poor

Derrick

Liked: Staff & service
Disliked: Property conditions & facilities
construction going on
Stayed 3 nights in Feb 2024
Response from Ivana on 5 Mar 2024
Hello Derrick, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
We didn't know the kitchen was close. we stay for 3 nights, no car, everything is far from the Hotel. The shuttle can bring you in 3 miles area only. If we know about the kitchen close we will booked another Hotel. But everything was clean.
Stayed 3 nights in Feb 2024
Response from Ivana on 4 Mar 2024
Hello Michael, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Dec 2023
Response from Ivana on 4 Mar 2024
Hello Diane, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Andre, Renton

Stayed 1 night in Mar 2024
Response from Ivana on 22 Mar 2024
Hello Andre, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations

8/10 Good

Puilan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Check in late and did not have time to walk around the hotel
Stayed 1 night in Feb 2024
Response from Ivana on 1 Mar 2024
Hello Puilan, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

10/10 Excellent

shanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely clean and the staff was very friendly.
Stayed 1 night in Jan 2024
Response from Ivana on 29 Feb 2024
Hello Shanda, Thank you for your kind review. We're glad to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Barry

Stayed 1 night in Feb 2024
Response from Ivana on 29 Feb 2024
Hello Barry, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

8/10 Good

Lorrie, London

Travelled with partner
Liked: Cleanliness, staff & service
Although the hotel is under construction it was still a decent place to stay before the cruise. We had to take an Uber to have dinner but that was ok Room was clean and bed was comfortable Staff were nice
Stayed 1 night in Feb 2024
Response from Ivana on 26 Feb 2024
Hello Lorrie, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

4/10 Poor

William

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Ivana on 26 Feb 2024
Hello William, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

6/10 Okay

Allison

Stayed 1 night in Feb 2024
Response from Ivana on 26 Feb 2024
Hello Allison, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

8/10 Good

Elizabeth, Green Bay

Liked: Staff & service
Disliked: Amenities
The view is breathtaking. The staff was wonderful. Hotel does not have a restaurant. They do serve breakfast for $22 person. They are renovating currently. The lady behind the desk did say will be under construction until November 2024. The rooms are amazing though!
Stayed 4 nights in Feb 2024
Response from Ivana on 26 Feb 2024
Hello Elizabeth, Thank you for your kind review. We're glad to hear you enjoyed your stay with us despite some bumps. We hope to see you again when we are done with renovations.

4/10 Poor

ken

Liked: Cleanliness
Disliked: Staff & service
Waited 40 minutes for their free airport shuttle - it never showed. :(
Stayed 1 night in Feb 2024
Response from Ivana on 23 Feb 2024
Hello Ken, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.

6/10 Okay

Louise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being renovated and expedia was informed per the hotel but did not mentioned on the website. Nb restaurant or bar and terrible odor from the construction. The room was very dated with srains on the furniture. The shuttle took 45 minutes from the airport and ubers cannot find the location. So happy to leave. Staff were pleasant but mentioned that "systems" were down and had trouble finding reservations.
Stayed 1 night in Feb 2024
Response from Ivana on 23 Feb 2024
Hello Louise, Thank you for your review. We regret to hear you encountered issues during your stay with us. We hope to see you will give us another chance once renovations are complete.