Beach nearby, sun-loungers, beach towels

Reviews of Berkeley Shore Hotel

4 out of 5
Berkeley Shore Hotel
1610 Collins Avenue, Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 734 out of 1298 reviews" "
Rating 8 - Good. 311 out of 1298 reviews" "
Rating 6 - Okay. 134 out of 1298 reviews" "
Rating 4 - Poor. 56 out of 1298 reviews" "
Rating 2 - Terrible. 63 out of 1298 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chris, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, the gym was a bit questionable tho
Stayed 2 nights in May 2024

2/10 Terrible

Ahdenah

Beware… This hotel charged me $180 for make up on the pillow case I was laying on.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 24 May 2024
Dear Ahdenah,We hope you enjoyed your stay at Berkeley Shore Hotel. It was a pleasure to have you as our guest.As our team noted that the linen in your room was damaged. As this type of damage goes beyond normal wear and tear, we must unfortunately apply a charge to cover the cost of replacement. We understand that this might come as an unexpected inconvenience, and we appreciate your understanding in this matter. If you have any questions or concerns, please do not hesitate to contact us.Thank you for your cooperation and for choosing Berkeley Shore Hotel. We hope to welcome you back in the future.

8/10 Good

Shinuo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Yella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at the Berkeley Shore when I’m in Miami. I feel like I’m staying with friends. It’s small with quick easy access to your room the bar the pool or the restaurant. The neighborhood feel safe and there are excellent dining options just a few blocks away. Rooms are clean and comfortable
Stayed 2 nights in May 2024
Response from Guest Service Team on 23 May 2024
Dear Yella,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

10/10 Excellent

Fatimah

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in May 2024
Response from Guest Service Team on 23 May 2024
Dear Fatimah,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, uniqueness and staff really make this hotel special! Special! My mom and I had a great time and the beach was so easy to access. They have towels for you at the front desk but they also have towels for you at the beach as well as beach chairs. It was just all so convenient and to be able to come back and go to the pool at the end of the afternoon and take a walk to dinner made our trip to Miami wonderful. Thank you so much!
Stayed 3 nights in May 2024
Response from Guest Service Team on 22 May 2024
Dear Maria,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

DeArndra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service Team on 22 May 2024
Dear DeArndra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 Okay

Elyse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much noise at night. Walls very thin. Around 3 am, someone slammed a door and I thought it was in my room. We could hear people talking
Stayed 1 night in May 2024
Response from Guest Service Team on 20 May 2024
Dear Elyse,Thank you for staying with us at Berkeley Shore Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel. in the near future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Guest Service Team on 20 May 2024
Dear Stephanie,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! So close to the beach and nice shops!!
Stayed 1 night in May 2024
Response from Guest Service Team on 19 May 2024
Dear Addison,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 Terrible

SHANECA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The customer service from the manager Giovanni was rude and the staff followed. Nothing was explained at check in and an additional 300 deposit was requested upon check in. I told him that there was no notice when I booked, could he show me or he should be aware of the fact it is not mentioned when booking. He refused to show me and continued refuse to look at me when I was speaking. The room was not what I expected. The room smelled from the sewage and there were no robs as promised on the booking. The staff went in our room without our consent and when I asked why this was not explained during check in the manager again refused to look at me and provide us with simple explanation. If you are a person that likes good customer do not stay here.
Stayed 2 nights in May 2024
Response from Guest Service Team on 19 May 2024
Dear Shaneca,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future. We request you to please rest assured as the incidental holds are released upon check out, depending on your bank, this pending hold usually takes 5-7 business days if domestic, and 10-15 if international.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

10/10 Excellent

Armando

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Todo bien excepto el restaurante.
Stayed 3 nights in May 2024
Response from Guest Service Team on 17 May 2024
Dear Armando,Thank you for staying with us at Berkeley Shore Hotel. and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Berkeley Shore Hotel in the near future.

10/10 Excellent

Tranerious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Guest Service Team on 16 May 2024
Dear Guest,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was very little storage space for our items
Stayed 4 nights in May 2024
Response from Guest Service Team on 15 May 2024
Dear Tammy,Thank you for staying with us at Berkeley Shore Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Monique

Travelled with family
Liked: Staff & service, property conditions & facilities
The restaurant staff was great
Stayed 2 nights in May 2024
Response from Guest Service Team on 15 May 2024
Dear Monique,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Okay

Akeisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent, but unfortunately I found a big water bug crawling on the bed which freaked me out.
Stayed 1 night in May 2024
Response from Guest Service Team on 22 May 2024
Dear Akeisha,Thank you for staying with us at Berkeley Shore Hotel. We thank you for your feedback and your kind comments. I apologize for the inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the pleasure of welcoming you back soon.

8/10 Good

Bonnie

Stayed 1 night in May 2024
Response from Guest Service Team on 15 May 2024
Dear Bonnie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to make a reservation at the last minute and it was very easy. I felt very comfortable and Victor had excellent attention. Beautiful view, perfect room and excellent amenities. The restaurant has a great ambiance.
Stayed 1 night in May 2024
Response from Guest Service Team on 13 May 2024
Dear Fabiola,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.We must say, your recognition of the exceptional service provided by our staff members, Victor fills us with immense pride and joy. They are truly dedicated individuals who go above and beyond to ensure that each guest has a memorable and enjoyable experience during their stay.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in May 2024
Response from Guest Service Team on 13 May 2024
Dear Michael,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 Okay

Jazlin

Liked: Staff & service
Disliked: Cleanliness
Great location. The room wasn’t that clean. It was “standard” clean from afar but there were stains on the floor, bed, towels, and on the walls. There were also hard water marks on the shower head along with mold. The sink was also dirty around the handles, on the counter, and on the faucet. The room smelled and felt very damp. Face to face with other guests when looking out the window. You can see them and they can see you. Mid-wall windows and very limited TV options. The surfaces in the room were also very scratched up and looked worn.
Stayed 2 nights in May 2024
Response from Guest Service Team on 13 May 2024
Dear Jazlin,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 Okay

SANDY

It was okay
Stayed 1 night in May 2024
Response from Guest Service Team on 12 May 2024
Dear Sandy,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

6/10 Okay

Christina

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Service Team on 12 May 2024
Dear Christina,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 Excellent

Gordana, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, I always stay there when in Miami!
Stayed 3 nights in May 2024
Response from Guest Service Team on 12 May 2024
Dear Gordana,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 10 May 2024
Dear Jamie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Sofia Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right in the middle of South beach with many restaurants and beach within walking distance
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 8 May 2024
Dear Sofia,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 Good

MUNIRHUSEIN

Stayed 1 night in Apr 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beach access w/ chairs & towels ready for you! The pool on rooftop was very nice as well. The restaurant had very good food for reasonable prices. I will be back!
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 8 May 2024
Dear Elise,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 Good

David

Stayed 2 nights in May 2024

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, clean pool. To enter to hotel you have to go true restaurant, which I don't like it. And if you go to the beach, imagine you are going to your room wet between people sitting at restaurant and eating. Only two people can use beach bed at a same time from same room. I was with my family (4 people), and we couldn'd be in same spot same time at beach. I didn't like it.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 6 May 2024
Dear Karine,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 6 May 2024
Dear Alicia,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Emilee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful, clean, well kept and in a great location. The service needs some improvement. We arrived very early after a cruise (around 10am) check in wasn’t until 4pm. We were told we would get a call when it was ready. At 3pm we saw others getting checked in. We asked for the 3rd time at 3:40 if our room was ready and they said oh yeah it’s been ready but we never got a call and we were waiting in the lobby. They didn’t bother to let us know it was ready even though we were obviously exhausted and waiting right in front of them. Finally got keys and went to the room and there were maintenance men fixing a leak in the sink. Had to wait even longer. The maintenance men did apologize and brought us a free bottle of wine for the inconvenience. The front desk staff could use some customer service training. Otherwise the property was great, the restaurant had good food, the room had nice upgrades, especially loved the shower.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 3 May 2024
Dear Emilee,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 Okay

Bruce

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 3 May 2024
Dear Bruce,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 Excellent

Elisa

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 3 May 2024
Dear Elisa,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location of south beach! 5 minute walk from the beach where you have 2 complementary chairs reserved for you, but umbrellas must be rented (27$ usd/day). The hotel itself is nice, clean and looked quite similar to the pictures. Only con really was our room was on the first floor which was quite noisy. You can hear other guests walking and talking in the hallway. Other than that, good location and very friendly staff :)
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 28 Apr 2024
Dear Maria,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

2/10 Terrible

Yaleiky

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The stay was great however we got overcharged. We were able to talk to one of the staff and she was able to send me the right receipt they never take off the wrong charge out of my account. I been calling the staff and they keep sending me to different people to this day.
Response from Guest Service Team on 28 Apr 2024
Dear Yaleiky,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us. We request you to please write us our reservation team to have this further investigated and resolved on priority.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and amenities
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 28 Apr 2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Dilshod

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and friendly stuff
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 24 Apr 2024
Thank you so much, We appreciate your feedback!

4/10 Poor

Salvador

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 28 Apr 2024
Dear Salvador,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

8/10 Good

Tamyra

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 24 Apr 2024
Dear Tamyra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 17 Apr 2024
Dear Julie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Sam

Stayed 4 nights in Apr 2024
Response from Guest Service Team on 6 May 2024
Dear Sam,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Vitaliy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay considering short time after a major hurricane.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 16 Apr 2024
Dear Vitaliy,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

8/10 Good

Long

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near Lincoln Rd mall, and easy access to beach. Nice restaurant patio. Did not like the bathroom shower layout with no privacy, with no separation with bed area.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 16 Apr 2024
Dear Long,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 16 Apr 2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was very friendly. 2 free beach chairs at the beach daily. Look forward to staying again.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 8 Apr 2024
Dear Liza,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

8/10 Good

Darius

Stayed 4 nights in Mar 2024
Response from Guest Service Team on 28 Apr 2024
Dear Darius,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Genevieve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our 3rd time at this hotel. We thought it wasn’t as clean as usual. Some wear and tear as well. Not sure we will go back.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 7 Apr 2024
Dear Genevieve,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions for cleanliness at the property, you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Response from Guest Service Team on 7 Apr 2024
Dear Alessandro,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Tayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. I would come again.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 6 Apr 2024
Dear Tayla,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 6 Apr 2024
Dear Lillie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.