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Reviews of Gateway Inn

2 out of 5
Gateway Inn
1780 Sunrise Highway, Merrick, NY

Reviews

6.4
Rating 10 - Excellent. 187 out of 858 reviews" "
Rating 8 - Good. 248 out of 858 reviews" "
Rating 6 - Okay. 153 out of 858 reviews" "
Rating 4 - Poor. 89 out of 858 reviews" "
Rating 2 - Terrible. 181 out of 858 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

sgchevalier

Business traveller
Liked: Cleanliness
Very close to road, very dated. No one at front desk for check in. Glad it's only one night.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Selvamani

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms, it served the purpose for one night.
I got two rooms.The service was very good and the price too. The rooms were clean and neat, however in one of the rooms, one electrical lamp on the wall wasn't working and a desk lamp was very hard to push the button to turn on/off. The bedcover on one of the rooms had like a coffee spill (?; I didn't say anything) and on the other room there was a wet spot about 4" in diameter on the bedsheet that I noticed when a water droplet fell on my arm - it seemed like a leak from the ceiling but it didn't continue through the night. We left the single person stay here, he slept on the dry side. We told the front desk before going to sleep. They did not offer to change rooms.
Stayed 1 night in Jan 2024

2/10 Terrible

Denise

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The accommodations were basic for the price paid.. the rooms are obviously used for public housing. There was a kitchen table in the room… many people wandering in the parking lot after midnight… we did not feel safe we never stayed. We did not sleep in the room. We went home.
Stayed 1 night in Dec 2023

10/10 Excellent

Ernst

Stayed 1 night in Dec 2023

4/10 Poor

Felix

Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed at the Gateway before and I never seen it look this way. Looked run down, the room wasn't the cleanest with some dirt left by the door the rugs and sofa were stained and felt moldy. The place overall needs some work - If I didn't check in early evening I would've looked for another place. They need some work
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023

4/10 Poor

Timothy

Travelled with family
Disliked: Staff & service, amenities
At checkin i was required to remain in the security box between the outer door and the door to the lobby. I don’t know what kind of security issues they’ve had there so that was understandable at first. But i was made to stand there even after i had providided my license and the with i had reserved the room. Despite asking to complete the transaction at the lobby desk, I was required to stay in the box. The clerk had to fold the rental agreement 3 ways in order to stuff it through the slit in the window so was unable to read what i was signing. Had he let me into the lobby he could have simply passed the form through the larger window there and i couid have read it before i signed it. Only after i signed the form, which i was unable to read, and he gave me my key did he let me into the lobby. I'm all for workplace safety, but making me stand out there after i had identified myself and forcing me to sign a form i couldn't read made no sense to me. The clerk could not explain why he was doing that when i asked him.
Stayed 1 night in Nov 2023

2/10 Terrible

Hugo

Stayed 1 night in Dec 2023

4/10 Poor

Israel

Stayed 2 nights in Nov 2023

2/10 Terrible

Norah

Stayed 2 nights in Nov 2023

2/10 Terrible

molly m

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed spread and pillows in the room were filthy. The floors looked like the weren't swept in days. The heat didnt work and it was a cold night with a very thin bed spread. Overall awful experience at this motel!
Stayed 1 night in Nov 2023

2/10 Terrible

james

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marijuana smokinh and filthy rooms
The room l had was non smoking yet the room next to me was smoking Marijuana all night. It seems like they have people living there full time. The rooms were filthy and from the 70s or 80s, paint was peeling the bed was uncomfortable and the bathroom was falling apart
Stayed 1 night in Nov 2023

8/10 Good

Takala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a horrible smell of cigarette smoke. The bed stained with blood and urine stains, unpainted walls, the toilet with noise and the shower not cleaned. the bedroom floor with urine stains
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

alberto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the smell of smoke was bad that we had to go and get spray buy a few of the oder eliminators. The walls were terrible peeling,
Stayed 1 night in Nov 2023

2/10 Terrible

Ronnie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place looked so sketchy as we entered our room immediately felt no safe we turned around and immediately checked out
Stayed 1 night in Oct 2023

2/10 Terrible

MYRA

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were broken and rooms were Philly, bathroom tubs were dirty and floor was so dirty and slippery the box spring and sheets were not clean at all. Your paying almost $200 a night the out side of room smelled like urine it was disgusting and the staff thise Indian men are so damn rude and disrespectful
Stayed 1 night in Sep 2023

6/10 Okay

Muriel

Travelled with family
Disliked: Amenities, property conditions & facilities
The hallways are dark and scary the hotel needs a paint job and brighter lights the elevator is small and shaky. Didn’t like that the lobby was closed
Stayed 1 night in Oct 2023

2/10 Terrible

daheima

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I did not like this property. I was so scared to use the shower because there was so much dirty water pouring out of it. I have asked to house cleaning but all they did was the beds. There’s no microwave in the room. I have go outside to get back in the lobby to use microwave. It was ridiculous! The attendant was rude and not friendly. He was questioning my reservation because I have my kids with me. It was Terrible
Stayed 2 nights in Oct 2023

6/10 Okay

David

Stayed 1 night in Oct 2023

2/10 Terrible

ARIEL, Elizabeth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Sheets had blood stains, bathroom has mold infestation and dirty. I have photos of proof is needed. Very loud heater. Loud surroundings
Stayed 1 night in Oct 2023

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

MYRA

Both bed broken, floor dirty and slippery front desk start gentleman rude and nasty. The rooms are disgusting, paint falling off walls, box spring stain and dirty. Smells like piss in bathroom toilet and tubs but cleaned properly. Waste of money and expensive for one night
Stayed 1 night in Sep 2023

6/10 Okay

Sandra

Business traveller
Property is ok but front desk not helpful. Tried to find out how to get there from the airport but they were not forthcoming. Had to Google directions
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Decent place for a night cap
Stayed 1 night in Oct 2023

2/10 Terrible

Robert, Boise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! Rooms were filthy: hair on the floor, blood on doors, floor not swept. Housekeeping knocking rudely before checkout, mold in shower…. Photos and reviews inaccurate. Was really not as described and poorly maintained. Will not stay here again.

2/10 Terrible

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Marilyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is really run down, rooms are small, not a good stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Marilyn, Millbrae

Travelled with family
Liked: Cleanliness, staff & service
We have been staying at the Gateway Inn for decades. It is a modest place with few amenities, but always clean, quiet and safe. The courteous staff on duty 24 hours a day is always there to answer questions, print boarding passes, etc. You can’t beat the price! Request second floor courtyard room for a peaceful night’s sleep. Go up the road three miles to the Sunrise Diner - best one around!
Stayed 6 nights in Sep 2023

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Sep 2023

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a king room and they wouldn't let me in the room because I have a service dog
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Chairoj

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Didn’t expect much for the price. Old room with lots of wear and tear. Bed was squeaky. But room was clean including sheets, towels, toilet, tub. Got a place to stay in Nassau county on short notice for about $100, I’ll take it.
Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in was awkward. Guy was behind a bulletproof window and I could barely hear him. This hotel is in Merrick—a very nice area, so this was a bit concerning. I lived in Merrick for 26 years and this little slice of Sunrise Highway did NOT feel like the Merrick I remember. Stayed two nights. The first night, our room phone started ringing around 12:45 AM. Weird. The second night, we got back to the hotel around 11:30 PM and there were 4 police cars in front of the hotel. Our room wasn’t the cleanest either. The top comforter on the bed had a huge red stain which looked like paint or ink, but was disgusting. The shower was beat to hell. The air conditioner had gigantic layers of dust in the vents. Saw a couple of beer cans in the parking lot too. During check-out, dude was asleep with a sleep mask on, completely out of it. I get it—it’s the overnight shift, but ooof, not the best look as far as safety! This is one of the cheapest hotels in the area, so if you want cheap, this is it baby. I wouldn’t stay here with a young family, with kids, or with your significant other. If you need a cheap place to stay for a couple of nights for business, or to see friends, then this could be the place. If you’re an older couple, want comfort, cleanliness, and a feeling of safety, look somewhere else!
Stayed 2 nights in Sep 2023

6/10 Okay

Maxine

Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

cesar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the most disgusting place in Long Island, the bed is nasty, and scuffed and dirty walls, and leaks, this place needs to be closedown, I couldn't stay, OMG stay away
Stayed 1 night in Sep 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Bozena

Disliked: Cleanliness, staff & service
For this hight praices they have,rooms are dirty and smell ,walls need painting,mattresses are filty.
Stayed 2 nights in Sep 2023

2/10 Terrible

Patti

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Delila

Business traveller
Disliked: Staff & service, amenities
Rude front desk manager. Pictures didn’t match the actual hotel. Fees for early check in not stated on website. Overall not the experience I was expecting.
Stayed 1 night in Sep 2023

2/10 Terrible

ivette

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, the bed sheets were stained, walls was dirty, the guy in the front lobby 9/16 around 8:00pm was very rude about the stay and told us to leave if we didn’t like it.
Stayed 1 night in Sep 2023

2/10 Terrible

Brandon

Stayed 1 night in Sep 2023

2/10 Terrible

Steisy, fords

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures of the property don’t match how this place actually is. The room smelled, toilet had pee stains, the bathroom door didn’t even close, the beds are super old, the ac in the room wasn’t working right and management was really rude. I will never be back at this place.
Stayed 1 night in Sep 2023

4/10 Poor

Kokieta

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beds wasn't clean. The sheets wasn't clean. The sink leaks. Staff is friendly and respectful.
Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Disliked: Amenities, property conditions & facilities
Rooms were dirty bathrooms doors don’t close the pictures on the website are nothing like the hotel our door barely closed and there’s no second lock bedsheets were dirty and the front desk person was really rude said if we don’t like it to leave this is a -1/10 hotel
Stayed 1 night in Sep 2023