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"All the staff were very friendly and helpful. The room was spotless as was the bathroom. Food excellent and reasonably priced."

"All very good thank you"

"Excellent hotel, comfy beds, very clean great location and staff were great. "

"Staff, room, all amenities excellent ,would certainly visit again. Specially liked the shuttle."

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"the service stood out the most, the woman who checked us in was so lovely and made us feel so welcome"

"Finding reception from the carpark was a challenge. The accommodation was first class. Breakfast was supurb, great choices. Fruit compote fantastic"

"Room spacious a clean. Staff was wonderful. Continental breakfast was very good. Front very helpful with suggestions and directions. "

"Pleasant short break, staff very polite, room clean and comfortable."