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"The hotel itself is great, a good location, nice restaurants, clean spacious rooms, and friendly/helpful staff. We only had two challenges, one was keeping the room at a comfortable temperature, appears it is controlled by the front desk and was either freezing or a bit warm. Our other challenge was with the conceige, Gustavo, who couldn't deliver on his commitment to provide and English tour of the Bonfonti winery. At the last minute we were told the English tour would be an additional $40 after we paid an agreed price. Qhe we pushed back he said it was all sorted but when we arrived there was no English tour. Gustavo tried to compensate with a bottle of wine, which was good, but still we felt deceived. Other than that, it was all good"

"Overall this was a great hotel for the price. Although its on the older side everything is clean and functional. Breakfast was a bonus with a good variety that included bacon and eggs, fruit and pastries and meat and cheeses. The staff were all super helpful and friendly. Plus the location is close to all the main sites, restaurants and tours in the City. I would stay again. "

"No ramps or help to carry luggage. Shuttle to airport is a separate service"