Exterior

Reviews of Fairfield Inn & Suites by Marriott Memphis Collierville

2.5 out of 5
Fairfield Inn & Suites by Marriott Memphis Collierville
10290 Collierville Road, Collierville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 271 out of 382 reviews" "
Rating 8 - Good. 79 out of 382 reviews" "
Rating 6 - Okay. 12 out of 382 reviews" "
Rating 4 - Poor. 10 out of 382 reviews" "
Rating 2 - Terrible. 10 out of 382 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfield staff and property were great. The breakfast was also very good. The only problem was that we booked a standard room with two queen beds and were put in a handicapped equipped room. Granted, all three of us are seniors, but we are physically able and mobile. I was not aware that it was a room for someone with special needs, as the front desk did not mention this on check-in and by the time I made it back to the room, after parking the car, my two fellow travellers were already settled. The half closet would not allow us to hang our clothes, the shower was tightly spaced because of the equipment in it, and the beds were low to the ground and not very good. I believe this was done since we booked our stay through a third party site. I am done with Fairfield and Marriott
Stayed 1 night in May 2024

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facility! Wonderful breakfast and super nice staff. No issues. We went for walks at night and I went alone in the morning--completely safe. Lots of shopping options and restaurants nearby. One downfall is that pool is outside and was not open. No hot tub:( Room was very clean. Shampoo, conditioner and body wash are attached to the wall in the shower. Our body wash was empty, but we easily substituted with shampoo. Highly recommend this hotel if you are in the area!
Stayed 2 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you so much for taking the time to share your feedback with us! As the front office manager, I'm delighted to hear that you enjoyed your stay at our hotel and found our facility, breakfast, and staff to be wonderful.We're thrilled that you felt safe during your walks and appreciated the proximity of shopping options and restaurants nearby. Your comments regarding the pool and hot tub are duly noted, and we apologize for any inconvenience caused by their closure. We'll definitely take your feedback into consideration as we strive to enhance our amenities for future guests.I'm glad to hear that your room was very clean and that you found the attached toiletries convenient, despite the empty body wash container. We'll make sure to address this issue promptly to ensure it doesn't recur.Thank you again for your recommendation, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Shannel

Liked: Staff & service, property conditions & facilities
I would recommend to anyone. Staff is very nice
Stayed 2 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you for your recommendation! We're thrilled to hear that you had a pleasant experience with our staff. Providing exceptional service is our top priority, and it's gratifying to know that our team's efforts made a positive impression on you. If you ever find yourself in the area again, we'd be honored to welcome you back for another enjoyable stay.

10/10 Excellent

Wynn

Stayed 1 night in Apr 2024

10/10 Excellent

Amiee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to food and shopping...like across the street.
Stayed 1 night in Apr 2024
Response from Chad on 2 May 2024
We're delighted to hear that you enjoyed our hotel's convenient location, with fantastic options for dining and shopping just across the street. Making our guests' stay as convenient and enjoyable as possible is always our goal, and it's wonderful to know that our proximity to local amenities enhanced your experience. Should you have any further needs or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Amiee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was attractive, clean, in a nice area, and quiet. Beds and bedding were extremely comfortable, bathroom and shower were spacious with great shower pressure. We will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Chad on 2 May 2024
Thank you for sharing your positive feedback with us! It's wonderful to hear that you found our property attractive, clean, and situated in a nice and quiet area. We're thrilled that you enjoyed the comfort of our beds and bedding, as well as the spaciousness and great shower pressure in the bathroom. Your satisfaction is our top priority, and we're honored that you plan to stay with us again in the future.I'll be sure to pass along your kind words to our staff. It's their dedication and hard work that make experiences like yours possible. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was pleasant and easy. Very friendly.
Stayed 1 night in Apr 2024
Response from Chad on 2 May 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was pleasant and easy, and that you found our staff to be very friendly. Providing excellent service from the moment our guests arrive is a top priority for us, and we're thrilled that we met your expectations.I'll be sure to pass along your kind words to our staff. It's their dedication and friendliness that help create memorable experiences for our guests. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Good

Hubert

The room smelled like some kind of dog was in there, the pool was outdoors/closed. Everything else was good. It’s better than other hotels in Collierville by a lot.
Stayed 3 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odor in your room and the closure of our outdoor pool. Your comfort is important to us, and we'll address these issues promptly to ensure a more enjoyable experience for our guests in the future.We're glad to hear that, aside from these concerns, you found everything else to be good. It's encouraging to know that our hotel exceeded your expectations compared to others in the area. We appreciate your patronage and hope to have the opportunity to welcome you back for a fully satisfying stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

8/10 Good

Hubert

Liked: Cleanliness, property conditions & facilities
Very nice stay and easily the best hotel in Collierville. The pool is outside and closed, and one of our rooms still smells like someone had a dog in there for a while. Still, we would return here.
Stayed 3 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall you had a very nice stay and consider us the best hotel in Collierville. However, we apologize for the inconvenience caused by the closure of our outdoor pool and the lingering odor in one of your rooms.We appreciate your understanding and willingness to return despite these issues. Rest assured, we'll take immediate steps to address the concerns you've raised to ensure a more enjoyable experience for you and our future guests. Your satisfaction is important to us, and we look forward to welcoming you back for an even better stay next time. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 Excellent

Glynn, MONROE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived, the attendant was friendly and helpful and let me check in early. I noticed later that as a different front desk attendant was checking in a customer, she was just as happy and friendly as the lady who checked me in. The breakfast was good with eggs, turkey sausage, Canadian bacon, etc. The only real negative was that I could hear noise from the hall and from my neighbors when I was in my room. Happily, I did not have noisy neighbors.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan, Carson City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024

6/10 Okay

Lawton

Liked: Cleanliness, staff & service
It is a bit pricey
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Room was very clean. Did not have any strong oders like other hotels. Scented towels. Great shower. Hot breakfast served free. Located across the street from Carrage Crossing outdoor mall. Best hotel in area.
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room alarm went off at 6am and I couldn’t go back to sleep. That ruined my stay. Everything else was great. Room was awesome, gym was good, and breakfast was decent. That’s my only complaint.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give 6 stars, I would. The hotel is fine: clean, comfy, decent breakfast, all the stuff you want in a hotel. The 6th star would be how helpful the staff was. Several of my friends and I were in a wedding and they selected a less than stellar hotel in town. I went down to the lobby and asked if I could reserve two more rooms for my friends and within 30 minutes we had two more rooms for them at discounted rates for my friends. They even let them check in early. I cannot praise this hotel and the staff enough. If I’m ever in Collierville again, I know where I’ll stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Landon

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, comfortable, will stay again.
Stayed 1 night in Jan 2024

8/10 Good

Vincent

Travelled with family
Liked: Amenities
Liked everything about our stay except for the amount of clothing storage space in the room. 2 smaller drawers and the smallest closet I have ever seen in a hotel in this country! Also, the rooms are cleaned every OTHER day. Would have been nice to know that ahead of time but we were able to get fresh towels from the front desk. Decent hotel for the price.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shalessha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiara is the BEST . Very kind and humbling to meet someone who actually makes it a grand experience everytime I stay
Stayed 1 night in Dec 2023

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. Room was clean and properly stocked. The breakfast area was very clean and well attended to by staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great breakfast

10/10 Excellent

Lori

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Business Trip
Excellent hotel stay for an overnight business trip. I was very appreciative for the overall cleanliness, quiet and accommodating (free Wi-Fi) atmosphere, and very comfortable bed. I enjoyed peaceful rest immediately upon arrival. The staff was also kind. Breakfast was a plus.
Stayed 1 night in Jan 2024

10/10 Excellent

Sammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Keiuna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean!! 10/10 would definitely recommend!!
Stayed 1 night in Jan 2024

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
B E D B U G S
We first checked into our first room and almost immediately found bedbugs, they then quickly moved us to another room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided great service and the breakfast was always setup nicely and had great options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly a great hotel for overnight stay
The ladies at the desk were great! Couldn’t ask for more friendly ladies! They kitchen staff for breakfast were extremely friendly too and there was a great variety of breakfast items. The only complaints I have are there were hairs still in the shower that weren’t mine, a big hand print on the shower glass and there were no bags in the trash cans in our room. We could also hear someone next door or above us television till 2:00am but only because apparently they had the volume literally all the way up. Hotel is in a great location as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Stayed 2 nights in Dec 2023

10/10 Excellent

Shalessha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
Stayed 1 night in Nov 2023
Response from chad on 18 Nov 2023
The entire hotel team extends their gratitude for your recent stay and for taking the time to share your experience. Positive feedback, especially from valued guests like yourself, is truly uplifting. We have shared your feedback with the team to acknowledge and celebrate the exceptional guest experiences we provided. Thank you once more for sharing your thoughts, and we look forward to welcoming you again in the near future.

10/10 Excellent

Bart

Stayed 1 night in Nov 2023

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time on our trip. The hotel was quiet, we were close to all the activities we planned, and had plenty of room for 5. Wheelchair accessible room was perfect for our needs.
Stayed 4 nights in Nov 2023
Response from chad on 13 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chineitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
I always enjoy my stay at Fairfield Inn. The rooms are always nice and clean. Front desk staff will greet you with a smile and be ready to help answer any questions.
Stayed 1 night in Nov 2023
Response from chad on 11 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property and gym.
Stayed 1 night in Oct 2023
Response from chad on 9 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and had everything we needed. Staff was friendly. I would stay again
Stayed 1 night in Oct 2023
Response from chad on 28 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023
Response from chad on 2 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

ilsook

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cross the street there is a big shopping mall. It’s very convenient.
Stayed 1 night in Oct 2023
Response from chad on 28 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Breakfast was okay but overall great experience.
Stayed 1 night in Oct 2023
Response from Chad on 10 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Chad Pruitt

10/10 Excellent

lamount

Stayed 1 night in Oct 2023
Response from chad on 28 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience from your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,