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"Staff could be more better"

"Clean and comfortable room , would have been nice to have had complimentary water in room and option of decaf coffee and tea though . Lovely selection of breakfast food , and very friendly staff there . The only let down was one young lady on reception on our first night that didn’t seem aware of us waiting to be seen / check in for approx 5 mins , as she was on her phone sending personal msgs on WhatsApp as noticed by my Daughter . Overall though a lovely stay , and hotel in a fab position for shopping/ sightseeing. "

"The room was compact but modern, stylish, comfortable, clean and totally functional. Oat milk and decaf coffee in the room. The were no windows, but I knew that when booking. Efficient staff - check in took 21 seconds! Great location. I went to a concert at Komedia, which is next door. Wetherspoons etc nearby."

"Always a good stay. Staff very friendly, food really tasty and great selection at the bar. Plenty of choices for breakfast and evening meals, for adults and children alike. Check in first around the back, then park in the multistorey at Cabot Circus. Easy! Price included in room cost. Hotel was busy (Easter hols) but quiet inside room. Air con quite noisy but not an issue. White noise... Traffic noise can take time to get used to if you're not from a city, but it drops off quite soon after 11pm, we found. Very happy to stay here and will do again. Central, accessible and felt well looked after."

"The room was clean and the hotel was in an ideal location. "

"Room quiet and well appointed. Bathroom excellent and comparable to 5/6* offerings. "

"Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room. "

"Friendly staff, clean and comfortable room, and although the bathroom seemed a little worn it was very clean. Breakfast was ok. The rooms we had were an upgrade from the ones we booked, I think. The hotel was situated in a lovely area, with walking available along the river and the canal, and a couple of villages close by, containing decent pubs and restaurants. I would stay there again."

"Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me. Night one bar man was lovely. Night two bar staff completely different story. Rude and unprofessional. When using cocktail voucher, very rudely and abruptly told we had to have the same cocktail. Which is fine. These two bar staff then were discussing other staff members whilst serving us .. instead of making polite small talk with their customers. Then went to use our free drinks token. For the girl behind the bar to sigh and roll her eyes when my mum got to the bar. Again, talking amongst her colleague she said “I could get my jobs done when I stop serving” this made us feel as if we were a nuisance and shouldn’t be using the area. So listened to an air con tick for two nights. And questionable staff."