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Reviews of Nightcap at Shoppingtown Hotel

3.5 out of 5
Nightcap at Shoppingtown Hotel
19 Williamsons Road, Doncaster, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 174 reviews" "
Rating 8 - Good. 73 out of 174 reviews" "
Rating 6 - Okay. 18 out of 174 reviews" "
Rating 4 - Poor. 5 out of 174 reviews" "
Rating 2 - Terrible. 3 out of 174 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great restaurant fantastic
Stayed 1 night in Feb 2024
Response from Reception on 4 May 2024
Hello Andrew, Thank for you for leaving us a 5/5 review. We're happy to hear that you enjoyed your stay with us; and hope to welcome you back to Nightcap at Shoppingtown Hotel again soon.Thank you.

8/10 Good

Reza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the nightcap Hotel one night and did like it. Very comfortable bed and quiet, we also got 2 complementary drink .
Stayed 1 night in Apr 2024
Response from Reception on 10 Apr 2024
Hello Reza,Thank you kindly for leaving us a nice review. We're pleased to hear that you enjoyed staying with us, and look forward to welcoming you back again soon.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by the staff was amazing!! The place was clean and in a great location. Would definitely stay again.!
Stayed 3 nights in Feb 2024
Response from Reception on 19 Feb 2024
Hello Emily, thank you for leaving us a lovely review. We're happy to hear that you had a pleasant stay with us, and look forward to welcoming you back again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from management on 28 Jan 2024
Hi Timothy,thank you for taking the time to leave us a review. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Ji Eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from management on 27 Jan 2024
Hello Ji Eun,thank you for taking the time to leave us a review.we do hope to see you return the Shoppingtown hotel soon.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was very conveniently located, there is a big Westfield shopping centre directly opposite. Buses and trams were also close by. The motel was clean and comfortable. The staff were very polite and helpful. I would happily choose this motel again and would recommend it to others.
Stayed 2 nights in Jan 2024
Response from Reception on 22 Jan 2024
Hello Glenn, thank you for taking the time to leave us a review; and for your wonderful feedback. We're pleased to hear that you enjoyed our convenient location, and had a comfortable stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Matty

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay as always.
Stayed 2 nights in Jan 2024
Response from Reception on 22 Jan 2024
Hello Matt, thank you for leaving us a five star review. We're happy to hear that you had a lovely stay with us and look forward to welcoming you back again soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to see a band there on New Years Eve. So convenient. Had dinner in the bistro. Great meal. Shopped at Doncaster Shoppingtown in the afternoon. A very easy walk. Check in was easy and the lady at reception was excellent.
Stayed 1 night in Dec 2023
Response from Reception on 7 Jan 2024
Hello Michael, thank you for taking the time to leave us a 10/10 review, and for your positive feedback. We're happy to hear that you had a pleasant stay with us, and look forward to welcoming you back again soon.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at this hotel. Staff were friendly, great location. Just had difficulty contacting hotel via phone.
Stayed 1 night in Dec 2023
Response from Reception on 27 Dec 2023
Hello Claire, thank you for taking the time to leave us a review. We are pleased to hear that you had a great stay with us. We appreciate your feedback, and look forward to welcoming you back again soon.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in this part of Eastern Melbourne. Easy to drive to and to park. Great meal at the hotel connected to the motel.
Stayed 1 night in Dec 2023
Response from Reception on 27 Dec 2023
Hello Ed, thank you for leaving us a great review. We're happy to hear that you enjoyed your stay with us; and look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on 7 Dec 2023
Thank you for leaving us a 10/10 review. We look forward to welcoming you back again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Reception on 22 Nov 2023
Hello Stephen,Thank you for leaving us a review. We hope to welcome you back again soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reception on 22 Nov 2023
Hello Kenneth, thank you kindly for taking the time to leave us a review. We hope to welcome you back for a 5 star experience.

6/10 Okay

David

Liked: Staff & service
Overall it was ok
Stayed 1 night in Nov 2023
Response from Reception on 10 Nov 2023
Hello David, thank you for leaving us a review. We hope to see you again soon.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Oct 2023
Response from Reception on 29 Oct 2023
Hi Christine thank you so much for the positive review! We look forward to seeing you back soon.

10/10 Excellent

Brad

Mary the receptionist did a great job Checking in & checking out 5 star….
Stayed 2 nights in Oct 2023
Response from Reception on 18 Oct 2023
Hello Brad, thank you for leaving us a five star review. We look forward to welcoming you back again soon.

8/10 Good

Kerryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Motel and had dinner in the bistro, the food was lovely. However people outside our room carrying on till 3am!! Also booked for the wrong night and wasn’t aware, no staff bothered to contact me.
Stayed 1 night in Sep 2023
Response from Reception on 2 Oct 2023
Hello Kerryn, Thank you for taking the time to leave us a review. We apologise that there was an error with your booking. We hope to see you again soon.

8/10 Good

Fran

Liked: Cleanliness, staff & service
Handy location in Doncaster, close to all facilities there
Stayed 2 nights in Sep 2023
Response from Casey - management on 16 Sept 2023
Thank you so much for taking the time to leave us a review :) We hope you had a lovely experience and we look forward to seeing you back again soon :)

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the road from the shopping centre with easy parking and a great bistro as part of the complex.
Stayed 1 night in Sep 2023
Response from Reception on 8 Sept 2023
Hello Ed, thank you for leaving us a five star review. We look forward to welcoming you back again soon.

10/10 Excellent

Lynne

Liked: Amenities
Great value for money. Location is excellent and staff friendly and super helpful.
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
Thank you so much for such a lovely review. We are so glad you enjoyed your stay and we look forward to welcoming you back again soon :)

8/10 Good

Leonie

Travelled with partner
Liked: Staff & service, amenities
Great location, staff very friendly and helpful. Bathroom had a lot of mould in it and broken hand towel fixture
Stayed 1 night in Jul 2023
Response from Reception on 7 Aug 2023
Hello Leonie, we're happy to hear that you enjoyed the location, and our staff were very friendly and helpful. We appreciate your feedback, and will investigate the outlined issues that you have brought to our attention. We hope to welcome you back again soon.

6/10 Okay

Kerrie

Liked: Staff & service
The heating was insufficient & need of attention. I generally dont like heating systems on high as i find them sufficating but had have this as high as it would go and still not warm enough.
Stayed 1 night in Jul 2023
Response from Reception on 7 Aug 2023
Hello Kerrie, thank you for your feedback in relation to our heating system, and bringing this to our attention. We have done a sufficient check on the heating unit and have ensured that it's all running smoothly.We hope to welcome you back again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightcap opposite Westfield Doncaster
Late check in was easy. The room was very spacious and the bed was super comfortable. Will stay again.
Stayed 1 night in Jul 2023
Response from Reception on 1 Aug 2023
Hello Christine, thank you for leaving us a wonderful review. We're so happy to hear that you had a great stay with us; and look forward to welcoming you back again soon.

10/10 Excellent

Deb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in is smooth, staff are friendly. Rooms are a decent size and clean. Parking is easy and convenient and it is located across the road from Westfield shops. You can order in from the pub which is a big bonus.
Stayed 1 night in Jul 2023
Response from Reception on 27 Jul 2023
Hello Deb, thank you for your kind words and for leaving us a wonderful review. We're happy to hear that you enjoyed your stay; and look forward to welcoming you back again soon.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great to get away to a nice Motel, for Dining and playing pokies for a night, loved it and all fresh and ready for the week
Stayed 1 night in Jul 2023
Response from Reception on 23 Jul 2023
Hello Maria, thank you for leaving us a wonderful review. We're happy to hear that you had a great stay with us; and look forward to welcoming you back again soon.

8/10 Good

Wai Carson

Liked: Property conditions & facilities
Spacious room, comfy bed, quiet n hot shower
Stayed 1 night in Jul 2023
Response from Reception on 23 Jul 2023
Hello Wai, thank you for leaving us a review. We're really happy to hear that you enjoyed your stay with us, and look forward to welcoming you back again soon.

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Jul 2023
Response from Reception on 12 Jul 2023
Hello Marcia, thank you for your review. We're happy to hear that you enjoyed your stay; and look forward to seeing you again soon.

8/10 Good

Paul

Stayed 2 nights in Jun 2023
Response from Reception on 3 Jul 2023
Hello Paul, thank you for leaving us a review. We look forward to seeing you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here.
Stayed 1 night in Jun 2023
Response from Reception on 26 Jun 2023
Hello Michael,Thank you for leaving us a great review, we look forward to welcoming you back again soon.

10/10 Excellent

Jennie

Liked: Staff & service, property conditions & facilities
Everything is good. And free coffee was nice.
Stayed 1 night in May 2023
Response from Reception on 19 May 2023
Hello Jennie,Thank you for leaving us a great review, we look forward to welcoming you back again soon.

8/10 Good

Geoffrey

Stayed 1 night in May 2023
Response from Reception on 8 May 2023
Hello Geoffrey, Thank you for your review.

10/10 Excellent

Stephanie

Stayed 1 night in May 2023
Response from Reception on 8 May 2023
Hello Stephanie,Thank you for leaving us a 10/10 score.We hope to see you again soon.

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10.
Stayed 2 nights in Apr 2023
Response from Reception on 1 May 2023
Hello Marcus,Thank you for your review.

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023
Response from Reception on 1 May 2023
Hello Daniel,Thank you for your review.

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Better than expected overall. Motel feel on the outside but the rooms are modern enough and the rooms are cleaned daily which is good for these days. Service is good when staff are around. Lots of free parking. Great location with proximity to Doncaster Shoppingtown. Free internet and you can control the temperature of the room. Smart TV is a good touch and lots of power points. The beds are very comfortable. Negatives are only that reception does not open until 9 am, the cleaning could be better, a microwave or toaster would be handy and it can be a bit loud outside on Friday and Saturday but it does not last long. Overall, I would likely stay again.
Stayed 6 nights in Apr 2023
Response from Reception on 17 Apr 2023
Hello Michael,Thank you so much for taking the time to leave us a review. We appreciate your feedback and will ensure to pass it on to our management team.We look forward to welcoming you back again soon.

6/10 Okay

Jorja

Business traveller
Liked: Amenities, property conditions & facilities
Every time I stay here, I wake up to an people yelling and screaming at each other
Stayed 1 night in Apr 2023
Response from Reception on 13 Apr 2023
Hello Jorja,If you would like to discuss your review further with us, please contact the venue on 9848 6811. Thank you.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Better than expected overall. Motel feel on the outside but the rooms are modern enough and the rooms are cleaned daily which is good for these days. Service is good when staff are around. Lots of free parking. Great location with proximity to Doncaster Shoppingtown. Free internet and you can control the temperature of the room. Smart TV is a good touch and lots of power points. The beds are very comfortable. Negatives are only that reception does not open until 9 am, the cleaning could be better, a microwave or toaster would be handy and it can be a bit loud outside on Friday and Saturday but it does not last long. Overall, I would likely stay again.
Stayed 1 night in Apr 2023
Response from Reception on 13 Apr 2023
Hello Daniel,Thank you for your review, we appreciate all of your positive feedback; and are happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed with my two 14 year olds in a three person unit, it was only a one night stay and the boys top and tailed on the queen bed with no complaints. They absolutely loved the bathroom and how big the shower was. They loved the little private balcony making them feel very grown up drinking their cup of tea and complimentary biscuits lol and they were extremely excited to find the Westfield shopping centre right across the road, where they spent their evening and than breakfast the following day. Side note, I was sick with the flue and got yo stay in the comfy bed wile the two hobbits went adventuring. We will definitely be staying here again as not only were we very comfortable and had a great adventure and comfortable sleep for our trip the following day but the dinner menu looked amazing so we need to come back and try everything. Highly recommended.
Stayed 1 night in Mar 2023
Response from Raj on 26 Mar 2023
Hi Lena,Thank you for taking time to review us. It was our pleasure to host you and your family. We look forward to your patronage in near future.

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the bar/ restaurant was attatched to hotel. And the kids play room.
Stayed 1 night in Mar 2023
Response from Reception on 10 Nov 2023
Hello Courtney, thank you for leaving us a wonderful review. We're glad to hear that you enjoyed staying with us; and hope to welcome you back again soon.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and well priced
Stayed 1 night in Feb 2023
Response from Reception on 4 Mar 2023
Dear Paul,We are glad you enjoyed your stay with us. Thank you for leaving a great review and we look forward to having you here again soon.Kind regards,Reception

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 1 night in Feb 2023
Response from Reception on 17 Feb 2023
Hello Peter,Thank you for taking the time to leave us a review, we hope to see you again soon.

10/10 Excellent

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Had the best view of the city scape
Stayed 1 night in Feb 2023
Response from Nightcap Shoppingtown Hotel on 11 Feb 2023
Hi Suzanna, Thanks for the review of our hotel. We think the views are splendid too. We look forward to seeing you here again soon.Kind regards,Nightcap @ Shoppingtown

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great balcony view. Great location across the road from Westfield and cinema. Really comfy beds. Bathroom was pretty clean. Around the edge of the flor and tiles needed a wash but other than that very clean. Staff very friendly and welcoming. Will definitely stay again.
Stayed 2 nights in Feb 2023
Response from Reception on 4 Feb 2023
Hi Linda,Thank you for your great review. We are pleased you enjoyed your stay and agree with you that the views here - both in the hotel and the bistro - are terrific! Thank you for taking the time to write a review and we look forward to welcoming you here soon.Kind regards,Reception

10/10 Excellent

Howard

Stayed 1 night in Jan 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Response from Reception on 9 Jan 2023
Hello Rachel, thank you for leaving us a great review. We're happy to hear that you enjoyed your stay with us, and hope to see you again soon.

8/10 Good

Chris

Travelled with family
Liked: Staff & service
Great location opposite Westfield mall and very quiet. Just needed some maintenance and TLC in bathroom area.
Response from Reception on 9 Jan 2023
Hello Chris, thank you for leaving us a great review. We sure do have a superb location here!! We appreciate your feedback, and hope to see you again soon.

10/10 Excellent

Tianya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at reception was lovely and welcoming. The room is renovated with new paint and amenities. Overall quite clean and we had good sleeps. were also offered complimentary drink vouchers. The only setback is no breakfast available. Happy stay, will be back:)
Stayed 1 night in Dec 2022
Response from Reception on 1 Jan 2023
Hello Tianya,Thank you for leaving us a wonderful review. We're happy to hear that you enjoyed your stay with us, and look forward to seeing you again soon.

10/10 Excellent

Sue

Stayed 1 night in Dec 2022
Response from Reception on 1 Jan 2023
Hello Sue,Thank you for leaving us a 10/10 review. We hope to see you soon.

2/10 Terrible

Rosalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy drunks all hours of the night and staff/ bouncers next to useless in sorting it out. Room was not the greatest either, stale smell of cigarettes.
Response from Reception on 10 Nov 2023
Hello Rosalie, thank you for taking the time to leave us feedback. We're sorry to hear that you didn't have an enjoyable experience upon your stay. Please feel free to contact our management team on 9848 6811, and we would be happy to discuss your review with you. Thank you.

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities