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Reviews of Hotel Indigo Melbourne on Flinders, an IHG Hotel

4.5 out of 5
Hotel Indigo Melbourne on Flinders, an IHG Hotel
575 Flinders Lane, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 542 reviews" "
Rating 8 - Good. 161 out of 542 reviews" "
Rating 6 - Okay. 37 out of 542 reviews" "
Rating 4 - Poor. 7 out of 542 reviews" "
Rating 2 - Terrible. 6 out of 542 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and complimentary breakfast were so nice. Every worked we talked to was super helpful!
Stayed 4 nights in May 2024

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in May 2024
Response from Khalil - Duty Manager on 7 May 2024
Thank you Craig,We look forward to welcoming you back soon,Kind Regards,KhalilDuty ManagerHotel Indigo Melbourne on Flinders

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were all amazing, we would most definitely stay at Indigo again. The location is close to trains and trams.Highly recommend this hotel.
Stayed 1 night in May 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a great stay, it's a lovely hotel. I think room service could have improved significantly, with more options being available, and given that the online portal for ordering didn't work properly, no one answered the phone on room service or the front desk when I tried, so I had to go downstairs to the front desk to get my order. Other than that, staff were very friendly and helpful, the hotel is close to everything and I liked the room I stayed in.
Stayed 4 nights in Apr 2024

10/10 Excellent

Katie, Madora Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Shinobu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff. Very clean and modern. Just a bit too far from shops and everything else.
Stayed 3 nights in Mar 2024

8/10 Good

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Fantastic hotel with very cool artwork and murals at every turn, a display of intricate collages create a gallery feel at the fabulous breakfast buffet. Comfy beds, convenient and quiet location, service friendly and welcoming.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jonnathan

Stayed 6 nights in Feb 2024

8/10 Good

MAHDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night on the 8th floor. Room was great very clean and modern. Staff were very good and very happy to assist any way they could. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Khalil - Duty Manager on 24 Feb 2024
Dear David,Thank you for taking the time to share your experience with us at Hotel Indigo Melbourne.We appreciate your feedback and are glad you enjoyed your stay with us. We look forward to welcoming you back next time.Kind Regards,Hotel Indigo Melbourne on Flinders Team

10/10 Excellent

Emma Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Darrin Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme/vibe of this hotel was great with lots of creative artwork on the walls. Our room was very clean and tidy and with being on the corner had huge floor to ceiling windows giving great views of the street side trees that created an atmosphere of being within them.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dinah

Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Juerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

pieter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and refreahing decor Pitty gym room not open due to renovations Should have been mentioned on websites?
Stayed 3 nights in Jan 2024
Response from Elvis Nguyen Duty Manager on 19 Jan 2024
Dear Pieter, Warm greetings from Hotel Indigo Melbourne on Flinders. Thank you for your time sharing your feedback with us. We are glad that you enjoyed your stay with us and the neighbourhood. If the shortfall about the gym has caused any inconvenience during the stay, we do apologize for that. We look forward to welcoming you back at your next journey to the neighborhood to enjoy our full facility soon. Sincerely,

10/10 Excellent

Karen

Stayed 4 nights in Jan 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is new with all the modern rooms. Spotless, very comfy beds close to everything in the cbd . Staff very freindly
Stayed 1 night in Jan 2024
Response from Elvis Nguyen Duty Manager on 14 Jan 2024
Hi Rodney,Warm greetings from Hotel Indigo Melbourne on Flinders. Hope you are having a wonderful day. Thank you for your time providing amazing feedback.Thank you for choosing us as your accommodation at the neighborhood. We are flattered that you had a pleasant stay with us. By any chance, at your next journey back to our neighborhood, we are always welcoming you back with us once again. Please do not reach out direct to us if we can be at your assistance.

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We shared a room with twin double beds and were pleasantly surprised that the room didn’t feel cramped. We were on 7th floor overlooking Spencer St.
Stayed 1 night in Jan 2024
Response from Khalil - Duty Manager on 12 Jan 2024
Dear Sophia,Thank you for taking the time to provide a review of your stay with us. We are glad you enjoyed our 2 Double City View Room. We appreciate your feedback and look forward to welcoming you back the next time you decide to travel to Melbourne CBD.Kind Regards,KhalilGuest ServicesHotel Indigo Melbourne on Flinders

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, space was bigger than expected and staff were great to engage with.
Stayed 7 nights in Dec 2023
Response from Elvis Nguyen - Duty Manager on 3 Jan 2024
Dear Boris,Warm greetings from Hotel Indigo Melbourne on Flinders. Happy new year !How wonderful to hear that your recent stay was exceptional and reached your expectations. We are glad that we are able to provide a pleasant stay to you. Your feedback is highly appreciated and certainly it will be passed on for recognition.Once again, we would like to thank you for staying with us at your recent visit to the neighborhood. Please do reach out direct, if we can be at your assistance at your next journey to Melbourne.Sincerely,

10/10 Excellent

Volkan

Stayed 7 nights in Dec 2023

10/10 Excellent

Lalrambuatsaihi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception received,welcome and see you off just like in our culture when we have a guest. They showed us where and how to get to car park, by taking extra step in stepping outside of the reception area and said goodbye to us outside the reception till we walk out of the main entrance. Very unique way of treating your guest in a hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Valerina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the central location, great buffet breakfast and excellent service. Room was nicely designed so felt comfy and spacious for our four-night stay for a family of four.
Stayed 4 nights in Dec 2023
Response from Elvis Nguyen - Duty Manager on 3 Jan 2024
Dear Valerina,Warm greetings from Hotel Indigo Melbourne on Flinders. Happy new year !How wonderful to hear that your recent stay was exceptional and reached your expectations. We are glad that we are able to provide a pleasant stay to you. Your feedback is highly appreciated and certainly it will be passed on for recognition.Once again, we would like to thank you for staying with us at your recent visit to the neighborhood. Please do reach out direct, if we can be at your assistance at your next journey to Melbourne.Sincerely,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
Stayed a week before an I rebooked as I was so impressed
Stayed 1 night in Dec 2023
Response from Khalil - Duty Manager on 19 Dec 2023
Hi Pamela,Thank you for your 10 out of 10 rating and review.We look forward to seeing you again very soon.Kind Regards,KhalilDuty ManagerHotel Indigo Melbourne on Flinders

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family Travelling with two children. Friendly and helpful staff, great choices for breakfast buffet.
Stayed 3 nights in Dec 2023
Response from Khalil - Duty Manager on 19 Dec 2023
Hi,Thank you for your 10 out of 10 rating.We are glad you enjoyed your stay with us.We look forward to welcoming you back next time.Kind Regards,KHALILDuty ManagerHotel Indigo Melbourne on Flinders

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas surprise
It was a surprise for my 88 year old mother She didn’t want to go then ended up lovering it all she hadn’t been to Melbourne in seven years 💜
Stayed 1 night in Dec 2023
Response from Khalil - Duty Manager on 16 Dec 2023
Dear Pamela,Thank you for sharing your review of Hotel Indigo Melbourne.We are glad we could accommodate your mother and are very happy she enjoyed her stay with us. We look forward to welcoming you back the next time you decide to visit the city. Kind Regards,KHALILDuty ManagerHotel Indigo Melbourne on Flinders

10/10 Excellent

Edwin

Stayed 1 night in Dec 2023

10/10 Excellent

Duane

Stayed 3 nights in Nov 2023

10/10 Excellent

Amy Qianqi

Stayed 1 night in Dec 2023

10/10 Excellent

Leanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and comfortable. Loved the artwork
Stayed 1 night in Dec 2023
Response from Khalil - Duty Manager on 13 Dec 2023
Dear Kristy,Thank you for your review.We are glad you enjoyed your stay with us and that our Art Gallery "Helmut Newton" themed lobby impressed you. Until next timeKind Regards,KhalilDuty Manager Hotel Indigo Melbourne on Flinders

10/10 Excellent

Maddison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible and friendly. Super tidy and clean. Close to the convention center for Comic Con!
Stayed 2 nights in Dec 2023

10/10 Excellent

Benita

Travelled with partner
Love the location of the hotel. Fascinated breakfast. The welcoming of the host and staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Eugene, McKinney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and accommodating staff. Rooms are new and very clean.
Stayed 7 nights in Nov 2023

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked in late after a flight cancellation and the staff were friendly, considerate and helpful. The room was very comfortable and clean with a lovely modern decor. We were impressed overall with our stay here.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel, smelt lovely, beautiful decor. Comfortable beds, black out curtains were great. Staff were more than helpful and friendly. Would highly recommend. Lovely bar and dining area.
Stayed 1 night in Nov 2023
Response from Elvis Nguyen Duty Manager on 26 Nov 2023
Hi Kim, Thank you for spending time providing us a wonderful review. We are glad that you enjoyed your stay as well as the neighborhood. We wish you welcome you back to us at your next stay in Melbourne. Kind regards, Elvis NguyenDuty Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast
Stayed 4 nights in Nov 2023
Response from Elvis Nguyen Duty Manager on 26 Nov 2023
Hi Richard, Thank you for spending time providing us a wonderful review. We are glad that you enjoyed your stay as well as the neighborhood. We wish you welcome you back to us at your next stay in Melbourne. Kind regards, Elvis NguyenDuty Manager

10/10 Excellent

Leigh

Stayed 1 night in Nov 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms
Stayed 1 night in Nov 2023
Response from Khalil - Guest Services on 11 Nov 2023
Dear Ben,Thank you for your review. We are glad you enjoyed your stay and our room decor.We look forward to seeing you next time. Kind Regards,Guest ServicesHotel Indigo Melbourne on Flinders

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seamless, room was spotless and location was perfect for public transport.
Stayed 2 nights in Nov 2023
Response from Khalil - Guest Services on 11 Nov 2023
Dear Ken,Thank you for the 5-star review. We are glad you enjoyed your stay and that our hotel location was central for you. We look forward to welcoming you back to the hotel next time you visit Melbourne. Kind Regards.Guest ServicesHotel Indigo Melbourne on Flinders

10/10 Excellent

ITAB

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where great, close to everything in the city. Room where clean and modern.
Stayed 2 nights in Nov 2023
Response from Khalil - Guest Services on 11 Nov 2023
Dear ITAB,Thank you for your review.We are glad you enjoyed your stay and hospitality. Our staff are happy to accommodate you. We are glad to hear our rooms met your expectations.We look forward to seeing you again soon.Kind Regards,Guest Services

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what we needed
Stayed 1 night in Oct 2023
Response from Elvis Nguyen - Duty Manager on 31 Oct 2023
Dear Tony,Greetings from Hotel Indigo Melbourne on Flinders. We hope you enjoyed your stay with us and the neighborhood. Thank you also for spending time to provide us with such a great feedback. Please do let us know if we can assist you on your next journey. Warm regards,

2/10 Terrible

karen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don’t stay at this hotel. They took $349 unauthorised out of my account. Were very patronising and non- caring about this and I still haven’t been reimbursed. The room was too hot, stuffy and very small.
Stayed 1 night in Oct 2023
Response from Guest Relations on 24 Oct 2023
Hi Karen, Thank you for your review. I am saddened to learn that after our phone conversation and us connecting with our bank to release your pre-authorisation with urgency, you feel we have not reimbursed you for this. I can assure you that pre-authorisations release and is only a temporary hold - I do hope that this is actioned soon, as we prompted the bank numerous times now. Whilst we cannot turn back time, I do hope that we are able to welcome you back in the near future and have updated your profile accordingly. Kindest regards,

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for attending events at marvel stadium
Stayed 1 night in Oct 2023
Response from Hotel Indigo Melbourne on Flinders on 22 Oct 2023
Dear Dylan,Thank you for staying with us at Hotel Indigo Melbourne on Flinders.I'm happy to see you had a pleasant experience with us and we hope to welcome you back in the near future.

8/10 Good

Theresa

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent service from the hotel but I stayed in a room that was quite noisy, like a loud air-conditioned blowing all the time. The staff kindly moved me and although the sound was less in the second room, there is still a constant sound of a fan/aircon running. The pillows weren't particularly comfy either. However, the location was perfect for getting about and the staff were lovely and very accommodating.
Stayed 4 nights in Sep 2023
Response from Elvis Nguyen - Duty Manager on 16 Sept 2023
Hi Theresa, Thank you for choosing Hotel Indigo Melbourne on Flinders and your well-thought feedback. We appreciate your constructive comment, we value it as an input for our ongoing improment. It brings us great pleasure to hear that you had a delightful experience with the exceptional service provided by our team and the charming neighborhood.We look forward to welcoming you back on your next trip to the neighborhood. Warm regards,

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel. Exceptional service from all staff members.
Stayed 2 nights in Aug 2023
Response from Elvis Nguyen - Duty Manager on 28 Aug 2023
Dear Nikki, How amazing and delightful to hear that you had an exceptional. We hope you had also a remarkable experience with our neighborhood stories. Please do not hesitate to contact our lovely team for any inquiries. We are looking forward to welcoming you back to our neighborhood on your next journey. Warm regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elvis Nguyen - Duty Manager on 28 Aug 2023
Dear Paul, We appreciate your excellent review to our Hotel Indigo Melbourne on Flinders. It means we remarked a memorable and exceptional experience to you. We hope you enjoyed our neighborhood. We are looking forward to welcoming you back to our neighborhood on your next journey. Warm regards.