Hi Kim,Thank you so much for your wonderful feedback! We are delighted to hear that you found our property to be excellent and clean. Our team works diligently to maintain the highest standards of cleanliness and hospitality, and your kind words are a great reward for our efforts. We look forward to welcoming you back for another exceptional stay!Kind Regards, Kylee LowdenGeneral Manager

Hi Keyu,Thank you for taking the time to share your experience! We are thrilled to hear that you enjoyed our convenient location and found our rooms to be clean. Our team is dedicated to providing a comfortable and pleasant stay for our guests, and your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back soon!Kind Regards, Kylee LowdenGeneral Manager

Hi Susan,Thank you for sharing your experience with us. We're glad to hear you found the property good overall. We apologize for the inconvenience regarding the view and the delayed offer to move rooms. We understand how disruptive it can be to relocate after settling in. Your feedback will help us improve our communication and service. We hope to have the opportunity to provide you with a better experience on your next visit.Kind Regards, Kylee LowdenGeneral Manager

Hi Rosanna,Thank you so much for your glowing review! We're delighted to hear that you had a fantastic stay. Providing a clean, spacious, and convenient environment for our guests is always our priority, and we're thrilled that you found our property to meet your expectations. It's wonderful to hear that our staff contributed to making your stay amazing, and we're grateful for your kind words about our communication. We can't wait to welcome you back for another wonderful experience!Kind Regards, Kylee LowdenGeneral Manager

Hi Grant,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay with us. It's fantastic to know that you enjoyed our apartment rooms and found them to your liking. We're also delighted to hear that our location served you well, with easy access to Flinders St and the convenience of free tram transport nearby. Melbourne's public transportation system is indeed a fantastic way to explore the city, and we're glad you were able to take advantage of it.Thank you once again for choosing to stay with us, and for taking the time to share your positive experience. We look forward to welcoming you back on your next visit to Melbourne!Kind Regards, Kylee LowdenGeneral Manager

Hi Zia,We're delighted to hear that you had a mostly positive experience during your stay with us! Your feedback regarding the front door signage is greatly appreciated, and we apologize for any confusion it may have caused upon your arrival. We'll certainly take this into consideration and explore ways to make our entrance more clearly identifiable for our guests.We understand the importance of clear instructions and communication, and we'll work to ensure that this aspect is improved for future guests. Thank you for bringing this to our attention.We're thrilled that despite this initial hiccup, you absolutely loved your time with us. It's our aim to provide a memorable and enjoyable stay for all our guests, and we're grateful for your feedback. We hope to have the pleasure of welcoming you back again in the future!Kind Regards, Kylee LowdenGeneral Manager

Hi Emma,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations during your recent stay. Your satisfaction is important to us, and we would appreciate any specific details you could provide to help us improve and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind Regards, Kylee LowdenGeneral Manager

Hi Bradley,We greatly appreciate your kind words about our property and staff! It's fantastic to hear that you had a positive experience overall. We understand that bedding preferences can vary greatly from person to person, and we appreciate your understanding that this is a matter of personal preference rather than a reflection on the quality of our property. We look forward to welcoming you back!Kind Regards, Kylee LowdenGeneral Manager

Hi Hamed,Thank you for your recent stay and feedback. We're delighted to hear that you found our hotel to be a good place for family stays! We look forward to welcoming you and your family back in the future!Kind Regards, Kylee LowdenGeneral Manager

Hi John,Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future. Safe travels!Kind Regards, Kylee LowdenGeneral Manager

Hi Narelle,Thank you for sharing your feedback! We appreciate your honesty and regret to hear that your experience with the beds did not meet your expectations. We strive to provide comfortable accommodations for all our guests, and we apologize if we fell short in this regard during your stay. Your comments will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Kind Regards, Kylee LowdenGeneral Manager

Hi Kam,Thank you so much for your wonderful review! We're thrilled to hear that you and your children enjoyed your stay with us. It's fantastic to know that you appreciated the breathtaking views, cleanliness, and comfort of our accommodations, as well as the convenience of nearby shops and transportation options. Providing great customer service is a priority for us, and we're delighted that you were satisfied with your experience. We can't wait to welcome you and your family back for another fantastic stay in the future! Kind Regards, Kylee LowdenGeneral Manager

Hi Christina, Thank you for your feedback! We're thrilled to hear that you enjoyed our great location with breakfast options nearby and found our property convenient for exploring the area.It's fantastic to know that you had a great experience in your room, enjoyed the nice view, and found the amenities such as the microwave, big fridge, and two bathrooms to be convenient.We appreciate you taking the time to share your positive experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Kylee LowdenGeneral Manager

Thank you!

Thank you!

Hi Amanda, Thank you immensely for your outstanding rating of 10 out of 10! Your feedback is incredibly valuable to us, and we're thrilled to learn that your experience with us exceeded your expectations. Providing exceptional service and ensuring our guests' satisfaction are our primary goals, and it's truly gratifying to know that we succeeded in delivering a memorable stay for you.We're committed to maintaining this level of excellence and continuously striving to improve even further. If there are any specific aspects of your visit that stood out to you or any suggestions you have for us to enhance our services, we'd love to hear them.Please know that you're always welcome here, and we eagerly await the opportunity to host you again in the future. Thank you once again for choosing our establishment, and until we meet again, we wish you all the best!Kind Regards,Kylee LowdenGeneral Manager

Hi Bryce, Thank you immensely for your outstanding rating of 10 out of 10! Your feedback is incredibly valuable to us, and we're thrilled to learn that your experience with us exceeded your expectations. Providing exceptional service and ensuring our guests' satisfaction are our primary goals, and it's truly gratifying to know that we succeeded in delivering a memorable stay for you.We're committed to maintaining this level of excellence and continuously striving to improve even further. If there are any specific aspects of your visit that stood out to you or any suggestions you have for us to enhance our services, we'd love to hear them.Please know that you're always welcome here, and we eagerly await the opportunity to host you again in the future. Thank you once again for choosing our establishment, and until we meet again, we wish you all the best!Kind Regards,Kylee LowdenGeneral Manager

Hi Tayla, Thank you so much for the perfect 5 out of 5 rating! We greatly appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and it's wonderful to know that we were able to meet your expectations.If there is anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to let us know. Your comfort and happiness are paramount to us, and we're always here to assist you in any way we can.We look forward to welcoming you back for another exceptional stay in the future. Thank you once again for choosing our establishment, and until next time, take care!Kind Regards,Kylee LowdenGeneral Manager

Hi Kazuko, Thank you immensely for your outstanding rating of 10 out of 10! Your feedback is incredibly valuable to us, and we're thrilled to learn that your experience with us exceeded your expectations. Providing exceptional service and ensuring our guests' satisfaction are our primary goals, and it's truly gratifying to know that we succeeded in delivering a memorable stay for you.We're committed to maintaining this level of excellence and continuously striving to improve even further. If there are any specific aspects of your visit that stood out to you or any suggestions you have for us to enhance our services, we'd love to hear them.Please know that you're always welcome here, and we eagerly await the opportunity to host you again in the future. Thank you once again for choosing our establishment, and until we meet again, we wish you all the best!Kind Regards,Kylee LowdenGeneral Manager

Hi Tricia, Thank you for your rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,Kylee LowdenGeneral Manager

Hi Neel,Thank you for rating us 5 out of 5! We're delighted to hear that you had such a positive experience with us. We look forward to hosting you again soon!Kind Regards, Kylee LowdenGeneral Manager

Hi Adrian, Thank you for your wonderful feedback! We're thrilled to hear that you experienced unparalleled service excellence and found our team to be customer-centric. Providing exceptional service is our priority, and we're delighted that our efforts have made a positive impact on your stay.If there's anything specific you appreciated about our service or if you have any preferences for future visits, please feel free to share. We value your feedback and look forward to the opportunity to host you again.Thank you for choosing our establishment.Kind Regards,Kylee LowdenGeneral Manager

Hi Sandy, Absolutely thrilled to hear that you appreciated our property and its location! Thank you immensely for taking the time to share your feedback. We aim to consistently provide an excellent experience, and your perfect rating reaffirms our dedication. Should you plan another visit, we'll be here to ensure it's just as fantastic, if not better. Your support is greatly appreciated, and we can't wait to welcome you back soon!Kind Regards,Kylee LowdenGeneral Manager

Hi Nicholas, Thank you for sharing your feedback. We're pleased to hear that you found our property nice, especially being in the central business district (CBD).If there's anything specific you enjoyed about your stay or if you have any preferences for future visits, please feel free to share. We value your input and look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Kylee LowdenGeneral Manager

Hi Le,That's fantastic to hear! A perfect score means a lot to us. If there's anything specific that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Kylee Lowden General Manager

Hi Christina,That's fantastic to hear! A perfect score means a lot to us. If there's anything specific that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future! Kind Regards, Kylee Lowden General Manager

Hi Sadeer, Thank you for the perfect score! We're delighted to have met your expectations during your stay. If there's anything else we can do to ensure your experience remains exceptional, please feel free to reach out. We look forward to hosting you again in the future!Kind Regards,Kylee LowdenGeneral Manager

Hi Austin,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Kylee Lowden General Manager

Hi Shawn,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Kylee Lowden General Manager

Hi Lisa, That's fantastic to hear! If there's anything you particularly enjoyed during your stay or any feedback you'd like to share, we're all ears. Your input helps us maintain our high standards of service for future guests.Kind Regards,Kylee LowdenGeneral Manager

HI Wade, It's wonderful to hear about your positive experience during your stay! We're thrilled that you found our one-bedroom apartment on the 25th floor modern, clean, and equipped with all necessities. We strive to ensure seamless check-in experiences and provide convenient communication to enhance your stay. Your appreciation of our location and accessibility to nearby attractions is fantastic to hear! Thank you for choosing us, and we hope to welcome you back for another great stay in the future.Kind Regards,Kylee LowdenGeneral Manager

Hi Simone, It's wonderful to hear that you had an enjoyable second stay at our property! We're thrilled that you appreciated the additional space in the two-bedroom apartment and found it worth the extra cost, along with the great views and beautiful bathrooms. Your compliments on our prompt and wonderful staff service are truly appreciated.Your satisfaction means a lot to us, and we're delighted that you had a positive experience. If there's anything else we can do to make your next stay even better or if you have any further feedback to share, please don't hesitate to let us know. We're looking forward to welcoming you back for another fantastic experience!Kind Regards,Kylee LowdenGeneral Manager

Hi Darya,Thank you for providing detailed feedback about your stay. We're pleased to hear that you found our location very walkable, with close proximity to the free city center tram service and numerous dining options. We appreciate your acknowledgment that the property is well-kept, though we apologize for any inconvenience caused by the strong perfumed cleaner smell in the hallways and the carpet stains. Your insights regarding the upper floors and the cleanliness of the rooms are valuable. We also apologize for any oversight during check-in regarding housekeeping information, and we appreciate your understanding. We value your feedback and look forward to the opportunity to welcome you back for another lovely stay. Kind Regards, Kylee Lowden General Manager

Dear Stephen,Thank you for choosing to stay with us during your recent visit to our hotel. We greatly appreciate your positive feedback and are delighted to hear about your pleasant experience.Our team strives to provide excellent service, and it's heartening to know that you found our staff to be friendly and efficient. We're also pleased that you enjoyed the cleanliness and modernity of your room, along with the impressive city views from the 35th floor.We understand your feedback about the elevator wait times, and we will certainly look into ways to enhance this aspect of our service. Your comfort and convenience are important to us, and we will work to ensure a smoother experience for all our guests.We look forward to having the opportunity to welcome you back on your future visits. If you have any specific preferences or requests for your next stay, please do not hesitate to let us know. Your satisfaction is our top priority, and we aim to make each of your visits exceptional.Thank you for your kind words, and we can't wait to host you again.

Dear Lei,Thank you for taking the time to share your perfect 10/10 rating! We're delighted to see that you had such a fantastic experience during your stay. Our team works hard to provide the best service and accommodations, and your feedback is truly rewarding.If there's anything specific you loved about your stay or any suggestions for how we can make your future visits even better, please don't hesitate to share.We look forward to welcoming you back for another exceptional stay in the future.

Dear Shiqi,Thank you for taking the time to share your perfect 10/10 rating! We're delighted to see that you had such a fantastic experience during your stay. Our team works hard to provide the best service and accommodations, and your feedback is truly rewarding.If there's anything specific you loved about your stay or any suggestions for how we can make your future visits even better, please don't hesitate to share.We look forward to welcoming you back for another exceptional stay in the future.

Hi Murtaza, We're delighted to hear that you were highly impressed by our team and that they were able to assist you efficiently during your after-hours check-in, especially considering your flight delay. It's great to know that you found the apartments very clean, quiet, and centrally located. Your positive feedback is truly appreciated, and we look forward to serving you again in the future. If you have any more comments or suggestions, please feel free to share.Kind Regards,Kylee LowdenGeneral Manager

Dear Yoonee,We sincerely appreciate your kind words and positive feedback. It's wonderful to hear that you had a great experience during your stay with us. Providing excellent service and accommodations is our top priority, and we're thrilled to know that we met your expectations.Should you have any preferences or special requests for your next visit, please feel free to share them with us. We're here to ensure your future stays are just as enjoyable.Thank you for choosing our hotel, and we look forward to hosting you again in the future.

Hi Peter, We're pleased to hear that you enjoyed the lovely views and found the apartment to be well-equipped. However, we apologize for the inconvenience you experienced with the check-in process.Your feedback is valuable, and we understand the frustration of arriving at an unfamiliar door without clear guidance. We will certainly review our check-in procedures to ensure a smoother and more guest-friendly experience. It's important to provide clear instructions or alternative methods for gaining access, especially for international travelers who may face difficulties with phone calls or local sim cards.We appreciate your input and will use it to make necessary improvements. Thank you for sharing your experience, and we hope to provide a more seamless experience on your future stays.Kind Regards,Kylee LowdenGeneral Manager

Hi Craig, I'm glad to hear that you had a good experience! If you have any specific feedback or if there's anything else you'd like to share, please feel free to let me know. We're here to ensure your future experiences are even better.Kind Regards,Kylee LowdenGeneral Manager

Hi Marvin, We're delighted to hear that you love this hotel and had such a positive experience during your stay. It's great to know that you found the location convenient, the staff lovely, and the rooms spacious and modern. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your future visits. Thank you for your kind words!Kind Regards,Kylee LowdenGeneral Manager

Hi Kate, It's wonderful to hear about your amazing stay! We're delighted that you found the check-in team knowledgeable and helpful in guiding you through the property. Your description of the apartment's cleanliness, beautiful decor, and well-equipped kitchenette is appreciated. The spectacular view of the city added to your experience, and it's great to know that you couldn't find a single fault.We're also pleased that you found the off-site parking facility convenient and well-maintained. Your kind words and the fact that you consider this accommodation to be 5-star is a fantastic compliment, especially considering your attention to cleanliness and detail.We look forward to welcoming you back on your next visit to Melbourne, and thank you for sharing your positive experience with us!Kind Regards,Kylee LowdenGeneral Manager

Hi Simon, Thank you for your perfect rating of 10 out of 10! We're delighted to hear that you had an exceptional stay with us.If you have any specific comments or suggestions for how we can continue to provide outstanding service, please feel free to share them. Your feedback is greatly appreciated, and we look forward to welcoming you back for another perfect stay in the future.Kind Regards,Kylee LowdenGeneral Manager

Hi Ching Chong, Thank you for sharing your feedback. We're glad you liked the convenient tram access, the cleanliness, and the spaciousness of the unit. Our front desk staff appreciates your kind words about their friendliness. If you need anything else or have more feedback, please feel free to let us know. We look forward to having you stay with us again.Kind Regards,Kylee LowdenGeneral Manager

Hi Brayden,Thank you for your perfect rating! We're absolutely thrilled that you had such a wonderful experience. We're here to provide the best possible service, and we're delighted that we met or exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Kylee LowdenGeneral Manager

Hi Emilie,Thank you for sharing your positive experience with us. We're delighted to hear that you found our 2-bedroom apartment comfortable and enjoyed the great location.It's wonderful to know that the proximity to the tram line made it convenient for you to explore the city. We're also thrilled that you had a fantastic view of the city from the 44th floor.We can't wait to welcome you back on your next visit. Your continued support means a lot to us.Kind Regards,Kylee LowdenGeneral Manager

Hi Yoonjae,hank you for your perfect rating! We're thrilled to hear that you had such a positive experience during your stay. If there's anything else you'd like to share or if you have any additional comments, please feel free to let us know. We appreciate your feedback and look forward to providing you with excellent experiences during your future visits. Thank you for choosing us as your accommodation.Kylee LowdenGeneral Manager

Hi Peter, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Kylee LowdenGeneral Manager

Dear Daniel,Thank you for your wonderful feedback about your recent stay/experience. We're thrilled to have played a part in making your time with us enjoyable and memorable.Your feedback isn't just a pat in the back for us; it's a reflection of the experience we strive to create for each and every guest. Your satisfaction is our motivation to keep exceeding expectations.We can't wait to welcome you back for another exceptional experience. Until then, if there's anything you need, don't hesitate to reach out.Kylee Lowden-General Manager

Hi Fredy,Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Kylee LowdenGeneral Manager