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"We stayed at this hotel twice. We had 2 different rooms. The experience was completely different depending on the room. Our first room was an older room facing the train tracks. It was fun to see the train coming in and hear the music. Unfortunately we were there during the demonstrations so we never actually got to get on the train. We got to experience first hand the chaos of the demonstration. It was surreal that they were putting on the full show even when they knew there was a good chance the trains were going nowhere. The staff at the hotel were great and told us about the situation. I do not think many tourists knew what was going on. We appreciate the staff's honesty. Perurail denied there were any issues. Despite being so close to the chaos. The hotel felt like a safe oasis. The grounds are magical. The gardens are stunning, and the staff work so hard to maintain this gorgeous property. I loved walking around their farm, and taking the farm path to get into town. The restaurant is amazing and I loved the farm to table experience. The quality of food is delicious and fresh. Our second room was more modern. It was very comfortable. I really enjoyed my stay. I appreciated having extra time in Ollantaytambo. "

"Front desk was very Rouse very puntual the shuttle"

"The hotel was the perfect location and choice for our Machu Picchu, Peru trip. The location, facilities were perfect. The staff, with their constant warm Peruvian smiles were amazing, they went above and beyond for us, tending to our every need. A lovely extra was when we visited the very cute and adorable baby alpaca called “Pancheta” who came to the hotel each day."

"The location was great, the staff were very friendly and helpful, the room was clean."

"The staff was amazing! Concierge service was great, constantly asking if there was anything we needed! Had our lunch ready at 3am for a day of tours! "

"Staff is wonderful. Room was smaller than I expected."

"Fantastic property. Look no further. Architecture is gorgeous. Every single staff member is helpful and pleasant. Food was perfect. Location sublime. Could easily have spent entire here and never left. I never stay in the same place twice but I would stay here again, without hesitation."

"Everything was perfect! Staff was really nice, specially Lucia who asked everyday if we needed something and was ready to recommend activities. The room was so complete and clean. The maintenance was really good. The best part of all was the spa which made our experience perfect. "

"Charming hotel with excellent location. Service was high and accommodating to keeping some luggage stored for several days."