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"Unfortunately upon our arrival one of the 2 elevators was not working and on the 2nd day the other elevator broke down as well. We had to use employee elevator for some time til one of the elevators was fixed. We also had to request towels after arriving because there were only a couple of hand towels, in room. No body towels."

"Great location near old Montreal. Comfortable bed and high end feel."

"The staff in the hotel were excellent, particularly So So sp?, the young concierge who helped us with alternative arrangements after the room we were initially assigned proved to be too noisy to occupy due to a faulty HVAC. I thought she handled the situation really well, with humour and competence and hope senior management at your hotel appreciate her value and her potential. The breakfasts we had at the hotel as well as our dinners at the Japanese restaurant all were also excellent! Great location too! Given the overall quality of the hotel the exercise room suffered somewhat by comparison but could be remedied with some updated equipment, a better tv or at least better reception, a clock etc. Ideally the room would be expanded to include a washroom perhaps into the area of the adjacent room with the malfunctioning HVAC. Overall we loved your hotel. We would stay there again without hesitation and recommend it to others."

"Checked in and found a staff member (not housekeeping) casually chatting on the phone inside our room. Startled us, not what you expect walking into your own room. Also the room was very far from the check in desk, and no elevators, no stairs, had to carry a heavy luggage upstairs, and was very inconvenient to walk all the way down every time. For the price point, the basics were lacking. No complimentary water bottles, we were told to purchase them. The room and facilities were okay, nothing bad, but nothing that justified the rate either. Overall: not terrible, but underwhelming for what you're paying. Expected more from a hotel at this price. "

"We had a very good experience, the restaurant was excellent along with the staff!"

"It's a run down crappy hotel Bed was very saggy The staff was unfriendly The pics make it look nice and fancy on Expedia and it is absolutely not"

"Good condition, rooms are clean but noisy with renovations "

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"I stayed 2 nights in a Larger Than Life Size Hotel Room in a Studio Style with ACTUAL 2 queen sized beds and came with a Kitchenette. It actually has a full 6 feet tall refrigerator, a real microwave, a Brand Name Coffee / Espresso Maker and a dish sink. I have never never had in my life booked a Hotel like this type of Condominium Hotel Room before ever. I am very skeptical and undoubt myself if I booked the right hotel. I always booked a hotel with the beds and the bathroom ; that's it. Hotel Faubourg Montreal is ACTUALLY very clean. My room that I have chosen and booked was a Studio, 2 Queen Beds, Kitchenette. The room does NOT have an odor smell and it actually smells fresh and normal. The bathroom is considered so clean and so so many towels provided. Small facial towels, medium towels and the big shower towels. I am very surprised and very pleased. The receptionist puted me in a room viewing and facing Montreal Downtown Skyline with direct looking at The Complexe Desjardins Mall which I really wished for. I also very very lucky that I have met the General Manager of Hotel Faubourg Montreal on the next morning. I actually don't have any money to buy the Charger for my NEW cellphone. In my Wild guess, I asked the young man Receptionist at the Front Desk to borrow a charger to charge my cellphone battery temporarily until they are full. He happens to be the General Manager that morning. He is very helpful and very wise. The Breakfast is Very Superb."