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Reviews of Wild Coast Sun

4 out of 5
Wild Coast Sun
Main Bizana Road, Mbizana, Eastern Cape

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 243 reviews" "
Rating 8 - Good. 92 out of 243 reviews" "
Rating 6 - Okay. 41 out of 243 reviews" "
Rating 4 - Poor. 21 out of 243 reviews" "
Rating 2 - Terrible. 13 out of 243 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Monique

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning, phone, wifi and tv didn’t work
Stayed 1 night in Nov 2023

8/10 Good

zonke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is suitable for one who wants peace and quite. you are able to relax away from the hassle and bustle of city life
Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Reception staff very helpful Breakfast food varied and plentiful Staff at Monos very helpful Dining room has the intimacy of aircraft hanger The hotel downstairs very noisy The setting and surrounding area of hotel is idyllic.
Stayed 4 nights in Oct 2023

8/10 Good

Naveshan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a pleasant one, and I enjoyed each and every moment, actually everything was perfect 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Chengedzai

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
very excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Mahendra

Stayed 1 night in Jan 2023
Response from Wild Coast Sun Team on 7 Jan 2023
Molo Mahendra,Happy new year & thank you that you had enjoyed our 4**** Island , we are looking forward on welcoming you back in our property .

6/10 Okay

Siphiwo

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Cleanliness needs an upgrade at the Wild Coast Sun
Wild Coast Sun is a good destination since it caters to the needs of the whole family. Offering is good. Staff is tired. Do not understand cleanliness. Toilets in room always halfdone. We had to clean ourselves to make it comfortable. Plugs falling apary. Wifi never works. Laundry very expensive. They Need a shuttle to water world. I can offer if they provide a contract for the festive. We however cannot find a better offering in the country close to the coast for December. If you do, please text me to assess.
Stayed 7 nights in Dec 2022
Response from Wild Coast Sun Team on 7 Jan 2023
Molo Siphiwo ,Thank you for your rating & constructive feedback . I can assure you that we had taken your comments serious that at all time we will improve on the areas highlighted by you .

10/10 Excellent

Emilia Rufaro

Stayed 2 nights in Nov 2022

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful when i asked to change rooms. I was very impressed.
Response from Irvin Shange on 9 Dec 2022
Molo ElaineThank you for taking your time to respond to us. We highly appreciate that you enjoyed our Island & 4 Star Hotel.We looking forward on welcoming you back.

10/10 Excellent

Tefo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness inside and nice vegetation outside.
Stayed 4 nights in Oct 2022
Response from Wild Coast Sun Team on 9 Dec 2022
Molo TefoWe strive to make sure our Island is pretty and welcoming . We excited that we made your visit excited and enjoyable

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Although passing through on our way to Cape Town, our stay was great. Highly recommend it.
Stayed 1 night in Sep 2022

2/10 Terrible

Louis

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I did not like the rooms. Firstly I. Was given the incorrect room. Upon inquiry I was told that there is nothing that can be done. The rooms are super tiny for a family of 4. There is no room service. The AC was on the fritz. Deeply disappointed with the hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatness the staff
Stayed 2 nights in Sep 2022

2/10 Terrible

Venay

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cleaning staff and porters are amazing, Checkin front line staff are very bad at customer service unfriendly and un helpfull. Not everyone is going for the sole purpose of gambeling some of us jus want to get away and relax. Worst of all is there was no microwave available to sterilise my 7month old infant bottels, my wife and I had to plead and beg other service providers to help us. Wild Coast Sun could not cater to all our needs. We call reception for an iron and was directed to the ironing room on another floor. NO room service, Stay was pathetic and iv stayed in 3 star or 2 star places with better service. Chicos resturant service is apaulling. They give times for breakfast and when we went there in the last hour we almost got turned away.
Stayed 4 nights in Aug 2022

10/10 Excellent

Pinky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
The place is very clean. Any service you require is done very quickly. Issues are resolved very professionally. The food is very nice.
Stayed 3 nights in Jul 2022

4/10 Poor

Mahendra

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely nothing.The mattressess were horrible.No hotel room service.very poor all round
Stayed 2 nights in Jul 2022

8/10 Good

Sibongile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay in general was pleasing. Staff very friendly and welcoming. My daughter enjoyed games, water park and walks in the beach. We were in a twin bed room and both beds were so uncomfortable. When turning you feel mattress springs poking and as result we woke up tired with sore body everyday. 😫
Stayed 5 nights in Jul 2022

8/10 Good

Nothemba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience that all the alternatives food outlet and games for children in-house. Safe and friendly staff. I liked the security checkpoint monitor system. I did not like seeing old people seated outside waiting to gamble in desperation, gambling should be fun and not a have to task.
Stayed 2 nights in Jul 2022

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, room comfort
Good people
Room was clean and staff was very good but the only problem i had was with a damp smell on the floor i stayed on.
Stayed 2 nights in Mar 2022
Response from Wild Coast Sun Team on 9 Apr 2022
Molo Kevin , We highly appreciate your quality time to write back to us. We acknowldge your comment and we have investigated the smell mentioned by you. The best part is that we identified the problem and it has been resolved . We hope you will be happy to lodge your accommodation in our Endless Summer Resort. Regards Wild Coast Sun Team

10/10 Excellent

Hemraj

Liked: Cleanliness, property conditions & facilities, room comfort
It was excellent All ways want to come there.
Stayed 1 night in Feb 2022
Response from Irvin Shange on 2 Mar 2022
Molo Hemraj, Thank you for the great feedback and we happy that we exceeded all your expectations . Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Good
In general a nice place to stay, right on the beach. Food quality was good but the cleanliness of cutlery was not to Standard. Staff were fine but I think they were too busy to make you feel more welcome. Took a while to get service from a waiter at breakfast.
Stayed 2 nights in Dec 2021
Response from Wild Coast Team on 29 Dec 2021
Dear Anonymous , It’s a great pleasure to hear your constructive feedback about our paradise Island . Areas highlited have been attended to prevent re-occurring . Yours Sincerely

8/10 Good

Tafara

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great for families. Great breakfast and great food
Stayed 4 nights in Dec 2021
Response from Wild Coast Sun on 29 Dec 2021
Dear Tafara, Thank you for your feedback Regards

10/10 Excellent

Thabisile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing my partner and I enjoyed every second of our stay at Wild Coast😍. From the reception their service is everything ❤️
Stayed 2 nights in Nov 2021
Response from Wild Coast Sun Team on 27 Nov 2021
Molo Thabisile , We would like to thank you for the greatest feedback and your time when you were with us at Wild Coast Sun. We are looking forward on welcoming you back in this Endless Summer Resort .

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only very limited amenities were open for business. Some restaurants, bars and other facilities were closed!
Stayed 2 nights in Nov 2021
Response from Wild Coast Sun Team on 25 Nov 2021
Molo Anonymous , Thank you for the feedback , we appreciate your constructive feedback Regards

6/10 Okay

Sherval

Travelled with family
It
Stayed 1 night in Nov 2021
Response from Wild Coast Team on 17 Nov 2021
Molo Sherval , Thank you for you Regards Wild Coast Team

8/10 Good

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Wild Coast Team on 17 Nov 2021
Molo Ashraf , It a pleasure having you in our Endless Summer Resort . Your Tropical nights were superb . We would like to have your time again within the our Summer Hospitality Regards

10/10 Excellent

Ziyaad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite local getaway
Great
Stayed 4 nights in Oct 2021
Response from Regards - Wild Coast Team on 24 Oct 2021
Molo Ziyaad, We are please to hear that we have exceeded your expectation as always in our Warm Hospitality & we looking forward to welcome you back in our Endless Summer Resort in the future.

8/10 Good

Tyson

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Irvin Shange on 2 Jun 2021
Dear Tyson , Thank you for taking time to give us your feedback on your recent stay . Wild Coast Sun team is looking forward to your next visit . Kindest Regards

10/10 Excellent

Ziyaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 2 nights in Nov 2020
Response from Irvin Shange - Operations Manager on 26 Nov 2020
Dear Ziyaad , Thank you for taking your quality time to give us a constructive feedback . Wild Coast Resort is looking forward on welcoming you & family in the near future. Regards

6/10 Okay

Logan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent 2 star hotel, Worst check in ever
The hotel and room is clean and neat. Check in is probably the worst from any hotel in the hospitality industry as it takes over an hour and you have to stand in a line and just wait, no refreshments or any effort from management to speed up the process.
Stayed 1 night in Nov 2020
Response from Irvin Shange - Operations Manager on 26 Nov 2020
Dear Logan , Thank you for the feedback on your visit to Wild Coast Sun. We have reviewed our check in processes & an improvement has been implemented. We acknowledge your comments and all of them have been addressed . Kindest Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Family getaway
Comfortable, large room for a family with easy access to the beach, pool, Water Park and onsite gym. We would definitely love to go back there. Everything is so conveniently located in walking distance.
Stayed 3 nights in Oct 2020
Response from Wild Coast Team on 4 Nov 2020
Dear Anonymous , Thank you for your feedback , we appreciated and we looking forward on your return to Wild Coast Sun. Kindest Regards

10/10 Excellent

feroza mamed

Stayed 2 nights in Mar 2020
Response from Irvin Shange on 19 Feb 2021
Dear Feroza, Your time to give us a feedback is highly appreciated as always . Regards

10/10 Excellent

feroz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
It was awesome as usual, could do up da games room,more variety.
Stayed 2 nights in Feb 2020
Response from Irvin Shange on 19 Feb 2021
Dear Feroz , Thank you for your quality time to share your comments with us . We have taken your suggestion into an action. Regards

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Jan 2020
Response from Irvin Shange on 19 Feb 2021
Dear Cindy , Thank you Regards

4/10 Poor

Dayananthan

Travelled with family
Disliked: Property conditions & facilities
Improvement required at Wild Coast Sun!
Fantastic Holiday, however the standard of the Hotel needs to improve. You are required to pay R100 per towel as deposit in cash and not allowed to charge it to the room ( I do not carry my wallet when at the swimming pool). There is no shuttle service to the water park, which is disappointing. Shower was Leaking and reported , not fixed up until the day of departure.Check in was a shocker with rooms only available after 4..
Stayed 3 nights in Jan 2020
Response from Irvin Shange on 19 Feb 2021
Dear Dayananthan, We value your feedback , we have listen to you ( our guests ) , In our resort we working very hard to be a Cash free resort . Now Towels are free. We promoting a healthy live , healthy guest hence we are a resort where you free to walk to Water Park , alternatively we have a huge parking for your drive to Water Park. Regards

10/10 Excellent

Zandile, pongola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was good
Stayed 4 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Zandile , Thank you for a positive feedback & we pride ourselves for our service in this Resort. Regards

6/10 Okay

Perusha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4 Star resort - DOWNGRADED
Definately not the Sun International Standard. Infrastructure, facilities and amenities in need of a serious upgrade. The hotel rooms are in need of a serious revamp, carpets, floors, bathroom, furniture, this is not what you pay for... Front line Staff here need a serious customer service 101. Adult dining options are limited, take out options lack variety when compared to other Sun International establishments. There is no proper in room dining. ATM'S are often out of service, or have no cash, a real problem when service providers on site transact with cash only for unknown reasons. Overall, from a quality and service perspective, this is not a 4 Star Hotel/Resort. Despite many other reviews that read similarly, it seems nothing has been done to make any improvements. This needs to be taken up with senior Sun International Management... @ Peter Tshidi
Stayed 6 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Perusha, Thank you for your constructive feedback . All you areas highlighted has been addressed with each HOD. Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I liked the variety of activities for families. I was not impressed with the handling of the seating for breakfast, their systems are archaic and inefficient.
Stayed 2 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Anonymous , Thank you for feedback , we listen to our guests , our breakfasts has improved on seating system & you will be on our new implementations

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it to bits
Stayed 3 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Eddie Thank you

10/10 Excellent

Ugesh

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good just chef was busy did not take time to fry eggs problem
Stayed 1 night in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Ugesh , We thank you for your feedback . Our chefs had been increased for ease of service at Chicos

8/10 Good

Kirthi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Kirthi, Hope you doing well, i wish you could had given me more details on your feedback . Regards

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2019
Response from Irvin Shange on 19 Feb 2021
Dear Anonymous Thank you Regards

2/10 Terrible

Shaun, Durban

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room with a king size bed due to our 3 year old son accompanying us and he does not yet sleep alone, we were given a room with 2 double beds. This was changed to a room with a king size bed. The new room however was too close to the elevator and noisy. The people in the adjacent room were smoking so much that the smoke entered our room through the interleading door and when we complained i was told the help desk attendee and house keeper had a sinusitis and could not smell. The security that supposed to tell the occupants to stop smoking never arrived. After a further request the room was changed to one with 2 double beds. This hotel is in need of repair and a revamp. I would not recommend this place to anyone on a family holiday. There are lots of unruly intoxicated patrons walking around. The water park is great, however they had a power failure for about 2 hours, no back up and our hotel and car keys were locked in the locker with no access to our keys, clothes or money.
Stayed 3 nights in Dec 2019

8/10 Good

Godfrey

Stayed 2 nights in Nov 2019
Response from Irvin Shange on 19 Feb 2021
Dear Godfrey , Thank you Regards

8/10 Good

Sthanduwe

Liked: Cleanliness, property conditions & facilities
was not happy on arrival i booked two room they were far apart and i waited more than an hour to check in for the second room .I had a challenge with their escalators there were not working..Breakfast was good and the rooms were spotless clean
Stayed 2 nights in Oct 2019
Response from Irvin Shange on 19 Feb 2021
Dear Sthanduwe , Thank you Regards

10/10 Excellent

Sanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was good, however housekeeping was unable to assist with the fridge that was not working....
Stayed 2 nights in Oct 2019
Response from Irvin Shange on 19 Feb 2021
Dear Sanele , Thank you 7 we really apologize that there was no feedback n time from our Housekeeping . We had addressed the concern raised Regards

2/10 Terrible

Arika

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Irvin Shange on 19 Feb 2021
Dear Arika Thank you Regards

10/10 Excellent

PERUMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAD A GOOD TIME LOVELY TO STAY IN WILD COAST THANKS
Stayed 1 night in Sep 2019