Mata Chalupe Trip

Everything was wonderful. Had a great time. One of my favorite places in the world!

Needs more improvement on the wait time with the

All the staff are amazing. Room was cleaned and stocked daily. Beachside drink service was great. High quality cocktails. Good was hit and and miss but all edible and no stomach issues. 24 hr room service. Really knocks some of the BIG brands out of the park for service and atmosphere

Pros: -safe, secure - you can leave your things on/at your beach chair without worrying -polite staff; good customer service -24/7 room service -clean beach with easy access -plenty of activities to participate in -clean, well-kept facilities and buildings -very family friendly -mini-fridge in the room stocked daily -many dining options; access to all the menus on the app -large buffet option also Cons: -inability to make reservations to restaurants; sometimes have long waits and nowhere to wait in the immediate area -alcohol was very watered down -some food was generally bland -about 45-60 minute ride from the airport; drivers may be scammers (even the Uber ones who will cancel your ride and try charging you 2-3 times as much once you’re in the car) -tv froze frequently due to connectivity; spotty WiFi from the beach -the app notifications to let you know your table is ready doesn’t always work

Since the new ownership you can definitely tell the property has taken a downward turn. The rooms arent being take care of, events are short lived, the buffet is sad. I have stayed here 3 times now and the ambar used to be the cream of the crop, you could go anywhere and eat anywhere. Now your stuck to only your resort. I had to ask multiple times for any of my perks, had to pay to upgrade and even then that swim out toilet broke multiple times. The previous room before the upgrade the fridge didnt work. Also the al a carte meals are shared with other resorts. I spent a lot of money to be far away from children and still had to deal with screaming brats at dinner. I will not be returning. Dont get me started on the spa too, its a joke.