Masbate City Hotels from ₹1,524

"Everything "

"A family of 5 adults but we received only 1 very small roll of toilet paper so I asked for more but we had to pay for additional. There were only 2 drinking glasses in the room and I received a bill for bottles of water that I did not order nor receive. The aircon was broken, it was freezing cold so we tried to adjust the temperature, the aircon thermometer showed 27 degrees but the real temperature in the room was about 16 degrees. There were loud disturbing noises in the corridor that sounded every hour i think, if not less. The sounds from other guests in the corridor were also very disturbing."

"My family and I were very disappointed with the service provided at this resort. I had booked through Hotels.com since March and have been trying to contact the resort from March until May with no response. It was only a few hours before check-in that they finally answered my call - which they did not know we were coming! They stated that Hotels.com never got in touch with them. When we arrived, we did not know their boat only sat 6 people at a time. It was not convenient for the elderly. Other than a group of maybe 5 people, we were the only other ones in the resort. No one was wearing masks, there was no temperature check or any COVID precautions. We had to ask them for a menu AND ask them for the price of the items because they didn't tell us. They ended up charging us 115PHP for ONE tiny bananaQ and 115PHP for ONE tiny turon -pic has 1 bite. It took 2 hours for them to prepare lunch even though they said 20 minutes; the same for the turons. The bathrooms were dirty and one flooded. There was a garbage bag on the beach. There was no way to contact the staff from the rooms; no telephones. Even Hotels.com couldn't reach them. There was a blackout and we had to walk to the front desk in complete darkness to have to look and wake up their staff to turn on the generator. When we complained about the slow service (which we were the only people other than 5 others) they rudely asked "how much did you pay?" They also didn't tell us ahead of time that everything is cash only."