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Reviews of Hôtel Mercure Marseille Canebière Vieux-Port

4 out of 5
Hôtel Mercure Marseille Canebière Vieux-Port
48 La Canebiere, Marseille

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 239 reviews" "
Rating 8 - Good. 91 out of 239 reviews" "
Rating 6 - Okay. 15 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 11 out of 239 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good all round hotel - excellent breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Grace

Stayed 3 nights in Apr 2024

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff team. Good food. Key card entry- very safe
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Andrew

Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert Seubert

Travelled with family
Great location, five minute walk to the port. Fine breakfast. Very helpful front desk staff. Nice room with all necessities: safe, fridge, small table, roomy bathroom. Would stay again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Julia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t actually go! Really disappointed with service here contacted virtual agent within seconds
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located with 3 minute walk to Metro station. It is also close to major attractions and train station. We found an issue with our room but hotel resolved it quickly. Excellent customer service!
Stayed 3 nights in Feb 2024

8/10 Good

Dwight

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

8/10 Good

Mitzi

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms were incredibly stuffy at night because they don’t turn the air conditioning on in the winter, however, leaving a window open is so noisy .. couldn’t leave open because of noise level. Not acceptable.
Stayed 1 night in Feb 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

NAOTAKA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Originally, I was looking for a hotel with parking, and web site said this hotel had parking, so I decided to use. However, there were streetcars and stalls in front of the hotel, so we couldn't get close to the car, and of course there was no hotel parking lot. I parked my car in the 24-hour indoor parking lot recommended by the hotel, but my car was broken into and all my luggage was stolen. I had to drive all the way to London with the windows broken and I never want to travel to this hotel or Marseille again. The public safety is also very bad, so please be careful.
Stayed 2 nights in Dec 2023
Response from Reception desk on 6 Jan 2024
Dear customer,We read each review carefully, and take note of the reviews. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port.We are sorry for the incident you suffered outside of our hotel.Four your information, there is no specific mention on our materials indicating that we have our own car park. We fully understand your anger and we are very sincere.No major city in the world is certified not to encounter car mugging in public car park. We are glad you enjoyed the hotel, Mercure Hotels is keen to offer you the best quality of service, and we are still very sorry for this incident which ruined your stay. Thank you for your feedback.We are glad you enjoyed the hotel, Mercure Hotels is keen to offer you the best quality of service, and we are still very sorry for this incident which ruined your stay. We thank you for your feedback and hope to regain your trust during a future stay.We hope to have the opportunity to welcome you next time. Kind regards.The Reception

6/10 Okay

Yuchi, BIRMINGHAM

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Generally, the hotel looks good. But my room is very smelling. I guess something wrong with sewage
Stayed 1 night in Sep 2023
Response from Delphine, Team manager on 23 Sept 2023
Dear Yuchi,Thank you for taking the time to tell us about your experience at the hotel Mercure Marseille Canebière Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Paul

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Indifferent manageress
I had a quick look around the hotel as it is a noisey area of Marseille so when I was given a low floored room I asked for one on a higher floor. I was assured by the manageress that it was quiet. It wasn’t and had two sleepless nights as the noise was incessant with constant shouting until 3am then service vehicles emptying waste or making deliveries. For my final night I was moved to a quieter room. The annoying thing is that the manager would have been well aware of this yet decided to patronise me instead. There were plenty of rooms as well on the first two nights as the hotel was empty. Breakfast was ‘ok’ but slow to replenish stock and with limited choice. I won’t stay again - better value hotels elsewhere.
Stayed 2 nights in Sep 2023

10/10 Excellent

Edria

Stayed 2 nights in Jun 2023

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Port
Stayed 1 night in Jun 2023

10/10 Excellent

Nadia

Stayed 2 nights in Apr 2023

10/10 Excellent

Colin

Stayed 3 nights in Apr 2023

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

majella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay. Room was cleaned and comfortable. We had an issue one night were the AC stopped working for some rooms but it was fixed quickly. Location is good walking distance to port and restaurants.
Stayed 3 nights in Sep 2022

10/10 Excellent

shaosong

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stuff are very nice and helpful.
Stayed 3 nights in Jul 2022
Response from Front desk manager on 29 Jul 2022
Dear Shaosong, All Team Mercure Canebière Vieux Port were happy to welcoming you. We hope you spend a good stay in Marseille. We remain available for your next stay. Kind regards Delphine

8/10 Good

maria

Stayed 2 nights in May 2022

10/10 Excellent

mersedeh Neshat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean, beautifully furnished, room were nice, and shower & bathroom was great. The area of around the hotel was wonderful, I feel very safe.
Stayed 6 nights in May 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY - Hotels takes money from your account
Please DO NOT STAY at this hotel. Hotel charges your account after your stay, with no prior notice or information. They also don't respond to client complaint emails. Note : this is not the first time, other clients have also had same experiences. If you are reading this review, it means i still have not been paid back, and the hotel remains unresponsive.
Stayed 1 night in Apr 2022

10/10 Excellent

Roxana Alexandra

Stayed 4 nights in Apr 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and facilities were great. The room was modern and clean.
Stayed 2 nights in Mar 2022

2/10 Terrible

Darius

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terible hotel
Terible stafff, nebėr stay here!!!, they stilingas money from your acount!!!!
Stayed 2 nights in Dec 2021

2/10 Terrible

Darius

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They will clean your bank acount !!!!
Terible hotel with terible staff, they took money from my acount and cant get t back!! On check in they charge 640€ deposit, after 2 days į payd 509 for 2 days staing and extend my arieing for 1 more day my acount was charged for 350 € more !! My money iš frozen !!! Į cant buy the plain tickets becouse į dont have enought money in my acount!!! Never stay in this hotel!!!!!!
Stayed 1 night in Dec 2021

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an excellent location near the old port, though you have to understand that this part of Marseille can be a little rough. Parking in the paid public lot is a bit far away.
Stayed 1 night in Nov 2021
Response from Front desk manager on 7 Dec 2021
Dear Daniel, many thanks for your kind feedback. We are very pleased that you enjoyed your stay with us; We hope to welcome you again on day ! best regards

10/10 Excellent

Kylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated hotel. Great location on the Canebiere. Staff was friendly and helpful. Comfortable room. Pleased with our stay.
Stayed 3 nights in Oct 2021
Response from front desk manager on 19 Nov 2021
Dear Kylee We are glad to read that you enjoyed you stay with us. Many thanks for your kind review. best regards

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean trendy and great location
Stayed 1 night in Oct 2021
Response from front desk manager on 19 Nov 2021
Dear Justin Many thanks for you good review. We are pleased that you enjoyed your stay with us best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
3.5 stars
Would consider it a 3.5 star hotel - excellent location though.
Stayed 3 nights in Oct 2021
Response from front desk manager reception on 19 Nov 2021
Many thanks for your feedback. best regards

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and comfortable property in a great location on the main shopping street and walking distance to the old port. Friendly and efficient staff.
Stayed 2 nights in Sep 2021
Response from front desk manager on 19 Nov 2021
Dear Stephanie, many thanks for your kind review. We are pleased that you enjoyed your stay with us. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was in very good condition, walkable distance to old port within 5 minutes. The area, however, was not the best. Surroundings did not look too safe and quite loud
Stayed 3 nights in Jul 2021

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from responsable réception on 3 Sept 2020
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, very centrally located, but also in a middle of a lot of chaos
Stayed 3 nights in Aug 2020
Response from responsable réception on 3 Sept 2020
Dear Guest Many thanks for your kind feedback we are please that you enjoy your stay with us Best regards

10/10 Excellent

DANIA

Liked: Cleanliness, property conditions & facilities, room comfort
very convenient
Very good location (although on a very noisy street), 5mins walk to everything! 5mins walk to shopping street and 5mins walk to the port! big,clean, and comfy rooms!
Stayed 2 nights in Jul 2020
Response from responsable réception on 31 Jul 2020
Dear Dianan ! Many thanks for your good feedback ! glad you enjoyed your stay with us ! take care ! best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from responsable réception on 31 Jul 2020
Many thanks for your good feedback ! glad you enjoyed your stay with us ! best regards

10/10 Excellent

Hayat, New York City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very comfortable beds, clean and spacious rooms and great WiFi that allowed us to work seamlessly from their lounge area.
Stayed 2 nights in Jun 2020

10/10 Excellent

Pierluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great position
New opening hotel, in the very center of Marseille, very clean and personal very available and polite.
Stayed 2 nights in Mar 2020
Response from Valentin on 29 Mar 2020
Dear, Thank you for taking the time to leave us your opinion. We hope to see you again soon at the Mercure Marseille Canebière Vieux Port. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Front desk manager on 24 Feb 2020
Many thanks for your 5 stars feedback. Regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Front desk manager on 9 Feb 2020
Many thanks for your 5 stars feedback ! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, new hotel in the city center
Stayed 5 nights in Dec 2019
Response from desk reception manager on 15 Jan 2020
Dear guest, Many thanks for your feedback and your good ranking note. Very appreciated. We hope to welcome you again next time on the Canebière. best regards

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from desk reception manager on 15 Jan 2020
Dear guest, Many thanks for your feedback and your good ranking note. Very appreciated. We hope to welcome you again next time on the Canebière. Best regards

10/10 Excellent

John Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service from Valentine
The rooms were new, very clean, and very comfortable, with a great mattress and a large TV to match. Location wasn't bad, as it was 5 min walk from the port, and along a main road. The best part of the whole thing was the service we got from the hotel staff. Valentine in particular was very helpful to us after I had my phone stolen by a snatch thief, as we were walking along the Quai de rive neuve. Valentine was extremely understanding, empathetic, friendly and warm, and he assisted us with making our check-out process smoother. We were grateful for his kindness and warmth after the incident.
Stayed 3 nights in Dec 2019
Response from front desk manager on 15 Jan 2020
Dear guest, Many thanks for you very positive feedback! we are very pleased that you enjoyed your stay with us; all the staff is here to help each customers in the good and the bad moments.. we are sorry for the incident during your trip in Marseille.. Valentin, our Duty manager, was very concerned about this and he tried as he could to help you to feel better. We hope to welcome you again next time at Mercure Canebière Vieux Port best regards,