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Reviews of Holiday Inn Mannheim City - Hauptbahnhof, an IHG Hotel

4 out of 5
Holiday Inn Mannheim City - Hauptbahnhof, an IHG Hotel
Glücksteinallee 1, Mannheim

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 157 reviews" "
Rating 8 - Good. 41 out of 157 reviews" "
Rating 6 - Okay. 7 out of 157 reviews" "
Rating 4 - Poor. 1 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grigoriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, easy access
Stayed 1 night in May 2024
Response from Raphael Brighina on 15 May 2024
Dear Grigoriy,thank you very much for your great review.It is nice to read that you praise the friendly staff.We would be pleased if you would choose our house for your next stay in Mannheim.With kind regardsRaphael BrighinaGeneral Manager

10/10 Excellent

Peggy

Stayed 1 night in Mar 2024
Response from Raphael Brighina on 22 Apr 2024
Liebe Peggy,herzlichen Dank für Ihre großartige Bewertung.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was clean and spacious. The staff was kind and very helpful. Onsite restaurant is good and loads of other restaurants are nearby. Location is next to the Mannheim HBF train station and local trains. Would recommend this hotel to others and stay again.
Stayed 4 nights in Jan 2024
Response from Raphael Brighina on 10 Jan 2024
Dear Katherine,thank you very much for your great review.It is nice to read that you praise the friendly staff and our cleanliness.We would be pleased if you would choose our house for your next stay in Mannheim.With kind regardsRaphael BrighinaGeneral Manager

10/10 Excellent

tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, it could not have been easier to get to the hotel from the train. We had large suitcases and there were no stairs to negotiate and the entrance to the hotel was around 100 m from the station exit. The immediate surroundings were clean and quiet. The check-in process was very efficient and friendly. The room was spotless and looked brand new. It was a very typical room layout for Holiday Inn. The bathroom had a large walk-in shower, which provided lashings of hot water with good water pressure. The usual coffee, tea and bottled water were also available in the hotel. We were within easy walking distance of the Art Museum, Christmas Market and city shopping.
Stayed 1 night in Nov 2023
Response from Raphael Brighina on 4 Dec 2023
Dear Tricia,thank you very much for your great review.It is nice to read that you praise the friendly staff and our location.We would be pleased if you would choose our house for your next stay in Mannheim.With kind regardsRaphael BrighinaGeneral Manager

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, room comfort
Nice hotel very close to the train station and grocery store. They let you drop off the suitcase then you come before check in. Will stay there again.
Stayed 2 nights in Oct 2023
Response from Raphael Brighina on 10 Nov 2023
Dear Ms. Simone,thank you very much for your great review.Nice to hear that you have fond memories of your stay with us.We are looking forward to your next visit in our house.With kind regardsRaphael BrighinaGeneral Manager

10/10 Excellent

Birgit

Stayed 2 nights in Oct 2023
Response from Teresa Stuck on 26 Oct 2023
Liebe Birgit,herzlichen Dank für Ihre großartige Bewertung.Wir freuen uns auf Ihren nächsten Besuch in unserem Hause.Mit freundlichen GrüßenTeresa StuckFront Office Agent

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Lea Schommer on 14 Sept 2023
Lieber Vincent,herzlichen Dank für Ihre großartige Bewertung.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenLea SchommerStudentin

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Lea Schommer on 28 Aug 2023
Dear Guest,, thank you very much for your great review.We are glad to hear that you enjoyed your stay so much.We are looking forward to your next visit in our house.With kind regardsLea SchommerStudent

8/10 Good

R

Stayed 1 night in Aug 2023
Response from Caroline Dhonau on 24 Aug 2023
Dear R, thank you for your great review. We're looking forward to welcome you back soon. Best regardsCaroline DhonauFront Office & Reservation Manager

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2023
Response from Caroline Dhonau on 19 Jul 2023
Dear Peter, thank you for your positive review. We are looking forward to welcome you back soon. Best regardsCaroline Dhonau Front Office & Reservation Manager

10/10 Excellent

Joel, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great!
Stayed 3 nights in May 2023
Response from Lea Schommer on 6 Jun 2023
Dear Joel, thank you very much for taking the time to rate us.We are glad to hear that you enjoyed your stay so much.We are looking forward to your next visit in our house.With kind regardsLea SchommerStudent

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and quiet, a good nights sleep
Stayed 2 nights in Apr 2023
Response from Lea Schommer on 6 Jun 2023
Dear Yan, thank you very much for taking the time to rate us.We are glad to hear that you enjoyed your stay so much. It is nice to read that you praise the cleaness.We are looking forward to your next visit in our house.With kind regardsLea SchommerStudent

8/10 Good

desmond

Stayed 1 night in Apr 2023
Response from Caroline Dhonau on 21 Apr 2023
Dear desmond, thank you for your positive review. We hope to see you again soon. Best regardsCaroline DhonauFront Office & Reservation Manager

8/10 Good

Charles

Liked: Cleanliness
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Response from Caroline Dhonau on 28 Jan 2023
Dear Charles, thank you for your positive review. We are looking forward to welsome you back soon. Best regardsCaroline DhonauFront Office Supervisor

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We loved staying here. All of the staff were friendly & helpful, especially Yagmur. Thankyou very much. Great area to easily walk everywhere, to the Rhine River & town centre. Great breakfast too. Clean & we’d come back again. Thankyou
Stayed 2 nights in Dec 2022
Response from Caroline Dhonau on 28 Jan 2023
Dear Linda, thank you for your fantastic review!It is so good to hear that you had a great stay. We hope to see you again next time. Best regardsCaroline DhonauFront Office Supervisor

8/10 Good

Vincent

Stayed 2 nights in Dec 2022
Response from Caroline Dhonau on 27 Dec 2022
Dear Vincent, thank you for your positive feedback. We hope to see you back soon. Best regardsCaroline DhonauFront Office Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from Caroline Dhonau on 31 Oct 2022
Dear Anonymous,thanks for your fantastic review. We hope to see you again next time. Best regardsCaroline DhonauFront Office Supervisor

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and good breakfast. Easy walk to the train station.
Stayed 1 night in Oct 2022
Response from Caroline Dhonau on 31 Oct 2022
Dear Katherine, thank you for your positive review. We hope to see you again next time in our hotel. Best regardsCaroline DhonauFront Office Supervisor

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Oct 2022
Response from Caroline Dhonau on 31 Oct 2022
Dear Hartmut, thank you for your great review. Hope to see you again next time in Mannheim. Best regardsCaroline Dhonau Front Office Supervisor

10/10 Excellent

Achim, Basingstoke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, convenient access - by rail or car. Very nice new hotel. Good breakfast.
Stayed 2 nights in Oct 2022
Response from Holiday Inn Mannheim City on 15 Oct 2022
Dear Achim,thank you very much for your positive feedback :DDo gladly come again.Take care and see you.GreetingsAnastasia SakaliFront Desk Supervisor

8/10 Good

Hazim

Stayed 1 night in Sep 2022
Response from Caroline Dhonau on 29 Sept 2022
Dear Hazim, thank you for your great review. Best regardsCaroline Dhonau Front Office Supervisor

10/10 Excellent

Donnita, Woolwich Twp.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2022
Response from Caroline Dhonau on 26 Sept 2022
Dear Donnita,thank you for your fantastic review.We're looking forward to welcoming you back soon.Best regardsCaroline DhonauFront Office Supervisor

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top
Stayed 1 night in Aug 2022
Response from Caroline Dhonau on 26 Aug 2022
Lieber Hartmut, herzlichen Dank für Ihre großartige Bewertung. Es freut uns, dass Ihnen der Aufenthalt gefallen hat. Wir freuen uns auf Ihren nächsten Besuch bei uns.Viele GrüßeCaroline DhonauFront Office Supervisor

10/10 Excellent

Kerstin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, modern, comfortable and right next to the train station.
Stayed 2 nights in Aug 2022
Response from Caroline Dhonau on 24 Aug 2022
Dear Kerstin, thank you for your great review. It is nice to hear, that you had a good time with us. We are looking forward welcoming you back soon. Best regardsCaroline DhonauFront Office Supervisor

10/10 Excellent

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late but the staff were extremely helpful and even kept the kitchen open late so we could eat. Lovely clean rooms with very comfortable beds. Very convenient for train station.
Stayed 1 night in Aug 2022
Response from Caroline Dhonau on 11 Aug 2022
Dear Kerstin, thank you so much for your fantastic review. It is nice to hear that you had a good stay with us. We are looking forward welcoming you back soon. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

zvi

Stayed 1 night in Jul 2022
Response from Caroline Dhonau on 8 Aug 2022
Dear zvi, thank you for your fantastic review. We are looking forward to welcoming you back soon. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022
Response from Caroline Dhonau on 8 Aug 2022
Dear Khaled, thank you for the fantastic review. Hope to see you again next time. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay...
Stayed 5 nights in Jul 2022
Response from Caroline Dhonau on 19 Jul 2022
Dear Danny, thank you for your fantastic review. It is nice to hear that you had a good time in our hotel. We're looking forward to welcoming you back soon. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

Hartmut

Liked: Staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Jun 2022
Response from Caroline Dhonau on 22 Jun 2022
Dear Hartmut, thank you for your fantastic review. It is great to hear that you had a good time with us. We are looking forward to welcoming you back soon. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Caroline Dhonau on 22 Jun 2022
Lieber Fabio, herzlichen Dank für Ihre großartige Bewertung. Wir freuen uns auf Ihren nächsten Besuch in unserem Hause. Mit freundlichen Grüßen Caroline Dhonau Front Office Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect!
Stayed 1 night in Jun 2022
Response from Caroline Dhonau on 22 Jun 2022
Liebe/r Anonymous, thank you for your fantastic review. We're looking forward to welcoming you back soon. Best regards Caroline Dhonau Front Office Supervisor

10/10 Excellent

james, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was pleasant and helpful. Easy access to train station.clean quiet rooms.
Stayed 1 night in Mar 2022
Response from Holiday Inn Mannheim City on 18 Mar 2022
Dear James, thank you for your positive review! Gladly visit us again some time soon. Greetings

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Holiday Inn Mannheim City on 9 Dec 2021
Sehr geehrter Herr Piotr, vielen Dank für Ihre positive Bewertung! Wir freuen uns, Sie in Zukunft erneut in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen Anastasia Sakali

6/10 Okay

francoise, columbia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No fridge in rooms. No good tv Channels
Stayed 2 nights in Nov 2021
Response from Holiday Inn Mannheim City on 9 Dec 2021
Dear Francoise, thank you for your valuation! Online on the booking websites it is stated clearly that only our Executive Rooms have fridges included. Because we are a relatively new hotel we are still working on meeting the required standards. Greetings Anastasia Sakali

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel, perfect.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2021

8/10 Good

Katja

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sehr gute Betten, großzügiges Zimmer sogar mit Bügelbrett, schönes Interieur, gutes Frühstücksbuffett mit leckerem Kaffee. Dirch die Nähe zum Hauptbahnhof sehr zentral gelegen. Großes Parkhaus direkt nebenan
Stayed 1 night in May 2024
Response from Raphael Brighina on 21 May 2024
Liebe Katja,herzlichen Dank für Ihre großartige Bewertung.Es ist schön zu lesen, dass Sie unser Frühstück und unsere Zimmer lobend erwähnen.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Anna-Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super sauber, sehr freundliches Personal. Direkt neben dem Hauptbahnhof aber trotzdem ruhige Lage. Sehr ruhig im Zimmer durch doppelte Fenster. Super Frühstück!
Stayed 2 nights in May 2024
Response from Raphael Brighina on 15 May 2024
Liebe Anna-Lena,herzlichen Dank für Ihre großartige Bewertung.Es ist schön zu lesen, dass Sie das freundliche Personal unsere Sauberkeit und unser Frühstück lobend erwähnen.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war toll.
Stayed 1 night in Mar 2024
Response from Raphael Brighina on 18 Mar 2024
Liebe Selina,herzlichen Dank für Ihre großartige Bewertung.Es freut uns zu hören, dass Ihnen der Aufenthalt so gut gefallen hat.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war toll.
Stayed 1 night in Feb 2024
Response from Raphael Brighina on 18 Mar 2024
Liebe Selina,herzlichen Dank für Ihre großartige Bewertung.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

8/10 Good

Steffen

Stayed 2 nights in Mar 2024
Response from Raphael Brighina on 2 Apr 2024
Lieber Steffenherzlichen Dank für Ihre großartige Bewertung.Es freut uns zu hören, dass Ihnen der Aufenthalt so gut gefallen hat.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Gudrun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Wochenende bei den Ehrlich Brothers
Es war super und wir waren schon in vielen Hotels der holliday inn Gruppe und dieses war das beste nur zu empfehlen, tolle zimmer sehr sauber super eingerichtet, personal höflich freundlich hilfsbereit . Wir kommen sicher wieder, Frühstück klasse und für jeden etwas dabei. Großes lob an das Team
Stayed 1 night in Feb 2024
Response from Raphael Brighina on 19 Feb 2024
Liebe Gudrun,herzlichen Dank für Ihre großartige Bewertung.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Weiterhin ist es natürlich schön das Kompliment zu hören, dass wir Ihrer Erfahrung nach das Beste Holiday Inn sind. Gerne gebe ich Ihr Lob an das gesamte Team weiter.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

8/10 Good

Kyoung Tae

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raphael Birghina on 12 Feb 2024
Dear Kyoung Tae,thank you very much for taking the time to rate us.We are glad to hear that you enjoyed your stay so much.We would be pleased if you would choose our house for your next stay in Mannheim.With kind regardsRaphael BrighniaGeneral Manager

6/10 Okay

Carl

Liked: Cleanliness, room comfort
Schönes Zimmer, aber leider viel Defekte
Eigentlich ein schönes Zimmer und eine gute Lage. Leider war im ersten Zimmer das Telefon defekt, im zweiten Zimmer floss das Wasser nicht richtig aus der verstopften Dusche. Und die EDV war auch abgestürzt, so dass mir die Rechnung nachgeschickt werden musste. Das ist vielleicht Zufall, aber schade. Dafür hätte ich eigentlich eine Kompensation erwartet.
Stayed 1 night in Jan 2024
Response from Raphael Brighina on 31 Jan 2024
Lieber Herr Carl,vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten.Es ist schön zu lesen, dass Sie unsere Lage sowie unsere Zimmer lobend erwähnen.Dies war wohl einfach nur ein blöder Zufall. Gerne möchten wir uns für die Unannehmlichkeiten bei Ihnen entschuldigen.Wir freuen uns, Sie bei Ihrem nächsten Aufenthalt in Mannheim wieder bei uns begrüßen zu dürfen um Sie von dem Gegenteil Ihrer schlechten Erfahrung bei uns zu überzeugen.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich war echt begeistert das Zimmer war sehr sauber
Stayed 1 night in Jan 2024
Response from Raphael Brighina on 31 Jan 2024
Liebe Martina,herzlichen Dank für Ihre großartige Bewertung.Schön zu hören, dass Sie den Aufenthalt bei uns in guter Erinnerung haben.Wir freuen uns, Sie bei Ihrem nächsten Aufenthalt in Mannheim wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Nahe am Bahnhof gelegenes Hotel. Service, Sauberkeit und Frühstück ist so wie man es sich wünscht. Das Hotel ist empfehlenswert.
Stayed 1 night in Dec 2023
Response from Raphael Brighina on 27 Dec 2023
Lieber Klaus,herzlichen Dank für Ihre großartige Bewertung.Es ist schön zu lesen, dass Sie das freundliche Personal, Sauberkeit und unser Frühstück lobend erwähnen.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

6/10 Okay

Olaf

Stayed 1 night in Dec 2023
Response from Raphael Brighina on 27 Dec 2023
Lieber Olaf,vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten.Leider kann ich nicht sehen aus welchem Grund Sie eine 6/10 gegeben haben. Vielleicht haben Sie noch einmal die Möglichkeit sich bei uns mit Ihren Kritikpunkten zu melden.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager

10/10 Excellent

Kai

Stayed 1 night in Dec 2023
Response from Lea Schommer on 15 Jan 2024
Dear Kai, thank you very much for your great review.Nice to hear that you have fond memories of your stay with us.We would be pleased if you would choose our house for your next stay in Mannheim.With kind regardsLea SchommerStudentHoliday Inn Mannheim

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raphael Brighina on 20 Dec 2023
Liebe Marianne,vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten.Es freut uns zu hören, dass Ihnen der Aufenthalt so gut gefallen hat.Wir würden uns freuen, wenn Sie sich beim Nächsten Aufenthalt in Mannheim ebenfalls für unser Haus entscheiden.Mit freundlichen GrüßenRaphael BrighinaGeneral Manager