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Reviews of Privato Ortigas

3.5 out of 5
Privato Ortigas
706 Shaw Boulevard, Pasig, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 234 reviews" "
Rating 8 - Good. 103 out of 234 reviews" "
Rating 6 - Okay. 47 out of 234 reviews" "
Rating 4 - Poor. 14 out of 234 reviews" "
Rating 2 - Terrible. 11 out of 234 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to everything you need the staff are professional always willing to assist.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, affordable, convenient! need new towels and toiletries, use to have everything now down to toothbrushes and soap
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here in Privato everytime I visit the philippines, the location is close to dining areas, starbucks, malls, staff is amazing, security guards are very helpful. I would suggest new towels!!
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean with updated amenities throughout the hotel. The area surrounding the hotel has everything anyone can want as far as shopping dining and entertainment. The staff are professional friendly and supportive. My only issue is they closed the roof deck restaurant/bar during Covid and they haven’t opened it back up yet .
Stayed 5 nights in Apr 2024

8/10 Good

Hargrave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Liked: Amenities
Staff were very good, honest, hardworking people, went out of their way to look after your safety, the area was fairly safe , right across from all the usual brand name places, l can honestly say l enjoyed my stay at the privato
Stayed 21 nights in Mar 2024

6/10 Okay

Stuart, Nanaimo

Travelled with partner
We arrived late , i get it, but nobody told us about facilities in the hotel . Found the room a bit dirty bathroom floor in shower needs a good cleaning as. It a little slippery when having shower . No face or hand towels available just 2 bath towels . Had to ask to get room cleaned after 3 night. Staff were friendly and tried to help us with some transportation needs. We did get help after a google search. Security guards outside were great supper helpful and pointed us in the right direction. Location is great close to shopping and other amenities. Experience wasn't bad but a few little things could really improve this hotel.
Stayed 3 nights in Jan 2024

2/10 Terrible

ernesto, Irvine

Liked: Staff & service
Disliked: Cleanliness, amenities
The lights and a/c did not work when I arrived. Maintenance came to fix. But next day same problem. Also white towels had turned grayish and have not been replaced.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are super friendly and accomodating. They are attentive to the needs of their guests. My only concern is that the room is not sound proof. I can't sleep well due to noise of other guests in the hallway.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Great Hotel Staff BUT Not The Best Location
The staff was very friendly and courteous but I didn't care too much for the location...The hotel is on Shaw Blvd and there are plenty of Jeepneys driving on that street(so the streets were filled with smoke,exhaust,etc)
Stayed 3 nights in Nov 2023

10/10 Excellent

Claren Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023

8/10 Good

Ferdinand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was slow to call
Stayed 3 nights in Nov 2023

6/10 Okay

Gabino Perez

Travelled with partner
Disliked: Staff & service
It was nice that they provided tooth brushes and slippers. They let me keep my luggage with them while i went out to eat.(Upon checkout) The bathroom had a strong order like smoke, mixed with pee.
Stayed 1 night in Nov 2023

2/10 Terrible

SAMDO, KYUNGGIDO

Disliked: Property conditions & facilities
shower head is quite inconvenice as it can't cover my body and water was so small pressure to have proper shower. other is fine.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manila vacation
Awesome hotel..very safe area will stay in future visits.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Hannah Paula

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Decent
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , and comfortable room with a good air-conditioner and hot water in the shower overall a nice hotel and reasonably priced

8/10 Good

Ferdinand

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and restaurants
Stayed 3 nights in Jul 2023

2/10 Terrible

Jun

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in late at around 6:45 pm. Our room is still unavailable. We were first in line but instead of us being helped first, the lady working the counter took two other guest instead. Waited and waited for our luggages to be brought to our room. We called twice but still no luggages. We had to go back to check in desk to retrieve our luggages. There was no free bottles of water in the room. Usually there are two in the room. There were two small roaches wandering in the bathroom. Overall it was the worst experience we ever had at this hotel. We stayed here a couple of times before but it wasn’t this bad.
Stayed 1 night in Jul 2023

8/10 Good

Jun

Travelled with family
Liked: Cleanliness, staff & service
The staff at Privato was superb!!! The facility itself needs a little renovation. It is closed to just about everything.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jason

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very close to mall.
Stayed 1 night in Jun 2023

10/10 Excellent

Riyelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Mary Grace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff for the price
Stayed 19 nights in Jan 2023

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the facilities was clean.
Stayed 5 nights in Jan 2023

8/10 Good

Norely

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV is too small but overall, the place was great.
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 5 nights in Aug 2022

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service great staff!
Stayed 1 night in May 2022

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
From airport pick up, Privatos ap pick up service was excellent. Wilson waited for us even tho we our arrival was delayed. Porsha at the front desk is so welcoming.The hotel is conveniently near everythjng.MegaMall restaurants etc.
Stayed 4 nights in Apr 2022

8/10 Good

Jose Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for Q
Good for quarantine. Excellent food
Stayed 9 nights in Sep 2021

8/10 Good

Milardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services are good, employees are cooperative.
Stayed 7 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Clean but ????
It was nice,clean but the aircon is not functioning well,mainit.the toilet bath smells like septic tank at mayroon small ipis.hindi yata ok un location ng ref kasi umiinit un buong cabinet.lumamig lang nun open ko door ng cabinet.sana tignan nila eto.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing!
Experience was horrific! I understand that there are DOT regulations that was set due to pandemic, however, staff were not helpful. The guidelines release by the hotel was not clear and staff are not knowledgeable on what they are implementing. Will never choose this hotel again!
Stayed 1 night in Sep 2020

8/10 Good

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Munique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful affordable hotel
Had a wonderful stay! Hotel was clean, staff were courteous, newspaper was delivered every morning, and location was very accessible. Not so great, however, was the table in the room wasn't big enough for a laptop, water in the bathroom did not get warm/hot enough, no coffee maker in the room for brewing and most of the time the elevator was very slow.
Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Just OK, Nothing fancy, nothing great.
Both check-in & check-out took a longer than what it should've been considering there was hardly any guests in line. Check-out was particularly irritating when the lady at concierge asked me if I knew the wall sticker in the room was "damaged". Good thing that I actually noticed the stickers were starting to peel off, so I was confident to say "Yes, it was like that already when I first got to the room". Then she proceeded to ask if I had children who stayed with me in the room, insinuating that if I did, then there might be a possibility the kids had something to do with the "damaged" wall stickers. AS IF! Other comments: - when i ordered room service for breakfast, the guy had to come back twice, bec first, he forgot the coffee, and second, there was no butter that came with the toast. - quality of bed linens were okay but the towels looked and felt old. - I was surprised the TV was too small for the room size.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast buffet was not good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view at roofdeck with bar. Excellent personnel service food staff. Very near shopping centers along major public transportation routes.
Stayed 20 nights in Jan 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

KettrinTan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room heater not warm , first time their technician manage to come and check for us but few hours later turn to cool again, call the counter staff but the attitude not good and never ask the technician visit our room for checking again, so I use cold water for shower . The next morning we ask for room changing and out, but when we back at night time , they never do anything for our request, it’s really bad experience to us.
Stayed 4 nights in Dec 2019

2/10 Terrible

Jinalyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied
I specifically requested for the room to be clean because my husband and daughter has an allergy, where as much as possible there should be no musty or mold smells but it was a contrary to what I expected. The room smells stinky, the floor is filthy, the bathroom edges has molds especially on the sink and what's worst the allergy of my daughter was aggravated where we have to buy a medicine in the middle of the night because her allergy got worsen and she is on fever as well. I sent them pictures where even my phone was in beautify but the dist still shows. One of our things rolled inside the bed so we have to pull it and there, a lot of chips and dirt inside bed and the floor was really filthy. It was such a worse experience. I even ask the duty manager to check their CCTV by the time we arrive where my daughter is still in good condition and not coughing but the following day, she was terribly coughing and sneezing. It was the worst experience ever at room 1603. Should all hotel rooms be cleaned so that the guest short stay would be meaningful but ours is indeed a nightmare, sorry for the exaggeration but the hotel was not well maintained.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 10 nights in Nov 2019

6/10 Okay

Aloha, Hawaii

Business traveller
Disliked: Property conditions & facilities
Plan extra time to go up or down the elevator. The elevator would skip floors or just doesn’t pick you up. This hotel was suitable for my minimum needs as it was the most convenient location to stay to be near Ynarres Sports arena but I would not stay if I was the for any other reasons. Towels were dingy, water did not get hot, just lukewarm. I really liked the AC unit, it was quiet. Room did not block out outside traffic noises(cars like to honk here)
Stayed 9 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property is very convenient if attending an event at the Ynares Sports Center. The pricing for this hotel was very fair. What was lacking was: Having to ask for toilet paper; having to ask for a hair dryer; only two bath towels are provided - no face or hand towels are provided. They want cash for incidentals and very unwilling to accept a credit card; The bath water was lukewarm. The thermostat is turn down to where it is barely above body temperature - probably to save on costs. The bath towels that were provided during my entire stay was very worn. Elevators are slow and housekeeping uses the same elevators - There are only two elevators and this is a 20 story building. They night staff is probably only one person and it took a while to check in and check out. This means that if there are customers at the desk they do not answer the phone. It took several attempts to obtain a hair dryer (which was not in the room and I don't know if this is something standard) It took over 30 minutes to have one delivered to the room and this was after I went down to see if I could pick one up instead.
Stayed 4 nights in Nov 2019

8/10 Good

Cherry G.

Travelled with family
Liked: Staff & service
Our stay would have been great if not for the annoying sound coming from the bathroom, the migraine inducing smell of whatever chemical they spray the room in, and for not having hot water in their showers.
Stayed 2 nights in Nov 2019

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, room comfort
Good, pleasant and safe stay for the price
Location was a 7-minute walk away from the Estancia Mall near Bonifacio Global City. There are a variety of restaurants within a 10- minute walk. Chowking is literally next door. Don't expect a 4-star hotel for the price but for the price it's a nice stay. The 2 servicing elevators were a bit of a wait during morning rush hours. One time we must have waited over 15 minutes and saw the elevators simply pass us on the way down several times while we were waiting to go down from the 12th floor. Their bathroom towels are in dire need of replacement. They are grey and have seen better days. I believe they used to be white. One night, after an exhausting day, didn't realize they didn't even leave us towels for that day. Had to call to get some and the ones they delivered were already tearing at the edges. Please understand, I'm not really complaining but rather relaying my experience. Nevertheless, we had a good, pleasant and safe stay here.
Stayed 4 nights in Nov 2019