At the beginning the reception lady arranged us to 5th floor.There are two lifts in the hotel, when we went into the left side lift we found ONLY the '5' button is not working,so we decided to go to 6th floor and changed the lift,but both lift are using the same button so the same lift opened the door again,we sent that lift down finally we can take the other lift to 5th floor.
We entered the room,even the window is fully opened we can smell a strong stink of cigarette,the washroom door cannot be closed,there are hair and dust on the bed.It is totally unacceptable so we went down and asked for changing the room.The first lady said she will ask the maintenance team to sort it out but no one answered the phone.We said the lift is not going to 5th floor,the other lady said 'you can change the lift on the other floor' without looking at us(but smiling like a dog when she was serving other local gentlemen, we think it is racist actually).We said we are not only staying for one night so absolutely have to get the room changed,and we are going to trigger the fire alarm every night during shower as the washroom door can't be closed.They shut their mouth up and changed the room for us unwillingly.You can see they are not protecting people's privacy and human right.
We got a room on the first floor and the AC was on, everything is good.After we went to dinner and come back we found someone entered our room WITHOUT permission and switched the AC off.
Very noisy at night.
NEVER again.