4/10 Poor
Sami
Travelled with family
8 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was disappointed with this property. The check-in process was complicated. They couldn't find our reservation by entering the names; they asked for the Expedia confirmation number, but we didn't have internet access. There was no Wi-Fi in the reception area (or any of the common areas) and getting to the hotel was rather confusing. The way the hotels in the Tower are setup makes it easy to get lost. Moreover, we asked for an adapter to charge the phone, and the maintenance people were pretty rude. They literally asked us to go back to the reception and explain to the receptionist that he was wrong! Also, when we asked the receptionist for advice about transportation to Masjid Ayesha, he referred us to a transportation desk near the lobby. These guys charged us SAR150 for a round trip for 2 people - and did not show up at the time we agreed on. We had to ask help to locate where the driver was, and left 15 minutes late. Worse yet, we found out that we could've taken a taxi in front of the hotel (and then in front of Masjid Ayesha) at about SAR20 per person!!! I don't know why the receptionist didn't explain we had the taxi option. Don't buy breakfast, it is not worth it.
Sami
Stayed 1 night in Apr 2024
