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Reviews of Melia Phuket Mai Khao

5 out of 5
Melia Phuket Mai Khao
233 Moo 3, Tambon Mai Khao, Mai Khao, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aramide Oluwaseun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Absolutely loved my stay!
Stayed 3 nights in Mar 2024
Response from Anastasia Assistant Guest Experience Manager on 23 Mar 2024
Dear Khun Aramide, thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you enjoy your stay experience with us. We hope to see you soon for your next visit!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

8/10 Good

Marina

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Hardeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and amenities, the staff were lovely too. The food quality could be slightly better, other hotels in the area of similar price range had better restaurants but other than that the hotel was still amazing, very tranquil and calm place and the layout makes it feel more like a hideaway or sanctuary than just a hotel. And the spa was great too, both the team and the quality of the treatments.
Stayed 6 nights in Dec 2023
Response from Anastasia Assistant Guest Experience Manager on 1 Jan 2024
Dear valued guest , thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you really enjoy your stay experience with us. We hope to see you soon for your next visit! Anastasia Assistant Guest Experience Manage

10/10 Excellent

paula

Stayed 2 nights in Dec 2023
Response from Anna Assistant Guest Experience Manager on 5 Jan 2024
Dear valued guest , thank you for taking a moment to give us the grade of your experience at Melia Phuket Mai Khao. We are so pleased to hear you really enjoy your stay experience with us. We hope to see you soon for your next visit! Anna Assistant Guest Experience Manager

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.
Stayed 1 night in Dec 2023
Response from Anna Assistant Guest Experience Manager on 7 Dec 2023
Dear Khun Lawrence. Thank you for taking a moment to share your experience at Melia Phuket Mai Khao. we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Farhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful with anything. The hotel is very well maintained and enjoyed our stay there. Could not fault anything.
Stayed 6 nights in Oct 2023
Response from Anna Assistant Guest Experience Manager on 10 Nov 2023
Dear Khun Farhan. Thank you for taking a moment to share your experience at Melia Phuket Mai Khao. Your feedback is valuable, we hope to have the opportunity to welcome you back in the future.

6/10 Okay

shir

Travelled with family
Liked: Staff & service, property conditions & facilities
Good breakfast, bed vibes and cleaning
The resort is new. Reception is open air place and there are not enough fans, so it turned to be sweaty check in, this should be fixed. We got our room, pool room, nice room, with little pool, but, room was full of flies. When i opened the shower doors, i understiod why, the shower is open to the pool area, meaning this is the place where we need to take a shower, in the open air, this was a big bummer, and i will explain why, in front of our room, there was another room, and from the second floor, it was easy to look on us getting shower, in addition, in case of rain, you get shower with rain and wind.., on top of that, this means that mosquitos, flies, and other bugs can easily get inside the room. I suggest to have a windows which can close the shower and whoever wants to take a shower out side, can open the window. The pool was dirty. The houskeeeping didnt clean the shower and toilet. The resort missing vibes, i dont know how to explian it, but it felt sad or forsake at the evening. Its quite big resort, and you dont see any employees in the way to the restaurant over the beach. At the checkout, it simmed like there was not enough reception employees. The resort is remote, but in 5 minutes car drive, you can reach to turtle village, which is nice place to eat and shop. I would expect from the resort to provide complimentary shuttle for this place. Breakfast was very good!
Stayed 2 nights in Oct 2023
Response from Anastasia Assistant Guest Experience Manager on 1 Nov 2023
Dear khun Shir , thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We sincerely apologize for the inconvenience you faced during your stay. Your feedback is valuable to us, and we will take immediate measures to address the concerns raised. Please know that we are committed to improving our services and facilities to ensure a pleasant experience for all our guests. We hope to have the opportunity to welcome you back . Anastasia Assistant Guest Experience Manager

10/10 Excellent

yos

Stayed 1 night in Oct 2023

8/10 Good

Tommy

Stayed 3 nights in Sep 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely boutique resort that has everything you need for a restful holiday. From the pools to the soft bedding, the selections at breakfast to the gorgeous gardens, it is a respite from the daily grind. Highly recommend. ps: We were told that there are 100 rooms in total, & as the hotel was not full, it was a great experience for us. We do wonder if it would get too crowded if the hotel is at full capacity given the size of the resort.
Stayed 4 nights in Jun 2023
Response from Anna Assistant Guest Experience Manager on 5 Jul 2023
thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Anna Assistant Guest Experience Manager.

10/10 Excellent

hiuyan

Stayed 3 nights in Jun 2023
Response from Anna Assistant Guest Experience Manager on 5 Jul 2023
Thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Anna Assistant Guest Experience Manager.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Anna Assistant Guest Experience Manager on 5 Jul 2023
Thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Anna Assistant Guest Experience Manager.

10/10 Excellent

Selcuk

Stayed 3 nights in May 2023
Response from Anna Assistant Guest Experience Manager on 13 May 2023
Thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall OK
We expected more for the price The overall stay was OK, the room and facilities were great, we expected more from the staff. We felt like all they were trying to do it get more money out of us.
Stayed 2 nights in Mar 2023
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Thank you for making Melia Phuket Mai Khao your destination of choice during your recent trip to Phuket. It was a delight to learn that you thoroughly enjoyed your stay,please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience.

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery friendly staff. A bit of a travel to the tourist atractions
Stayed 5 nights in Apr 2023
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Aaaron,we are incredibly grateful that you took the time out to leave us a 5-Star rating! We look forward to welcoming you back to Melia Phuket Mai Khao in the near future.

8/10 Good

Deborah, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Melia was nice, I went on a birthday trip, they are lovely people. The only thing was upon checking in I had a unfriendly worker at the front desk called “nas” or “naus” a male. He was just very unfriendly and quiet rude from the get go which was mentioned to the duty manager that day and she was lovely. Apart from that the staff are all so friendly and welcoming. I had a wonderful time staying here and would stay here again if I do return back.
Stayed 5 nights in Apr 2023
Response from Anna on 6 May 2023
Dear Deborah, thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Also we will talk to the staff that you motioned, We Looking forward to welcoming you back in the resort with your next holiday plans!

8/10 Good

charlie

Stayed 2 nights in Mar 2023
Response from Anna on 6 May 2023
Dear Charlie, thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us.We Looking forward to welcoming you back in the resort with your next holiday plans! Anna Assistant Guest Experience Manager

10/10 Excellent

Leatrice, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful and well thought out. The botanist did a wonderful job. Staff was courteous and responsive. Nothing walking distance but there is restaurants and a small outdoor shopping center ten minutes away. Would recommend but never felt like i had a great meal outilside of a Thai dinner on property.
Stayed 5 nights in Feb 2023
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Leatrice, thank you so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations. We sincerely thank you for taking the time to share your thoughts with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very welcoming and friendly. The lady took care of us during check in. She suggested us to join those daily classes and also helped us to prepare a to go breakfast box so that we could take to our excursion early in the morning. A happy trip and would like to return in the future.
Stayed 2 nights in Dec 2022
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Anoymous,thank you so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations. We sincerely thank you for taking the time to share your thoughts with us.

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Gemma, thank you so much for sharing your feedback about our service. Wish can see you coming back really soon!

10/10 Excellent

Christopher

Stayed 1 night in Oct 2022
Response from Mimi on 1 Nov 2022
Dear Christopher, We are incredibly grateful that you took the time to leave us a perfect rating! . We Look forward to welcoming you back in the resort with your next holiday plans!Best regards,Noemi AbalesAssistant Guest Experience Manager

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was top notch. Best hotel for a getaway. Breakfast was undeniably the best. It came with so much options. You can even juice your own fruit juice or order pancakes and different types of eggs through the menu. Rooms were large very clean. My room came with an outdoor bath tub. Definitely felt like a 5 star property w/outstanding service.
Stayed 4 nights in Sep 2022
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Christine, thank you so much for sharing your feedback about our service. Wish can see you coming back really soon!

10/10 Excellent

Orhan

Stayed 2 nights in Sep 2022
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Orhan, thank you so much for sharing your feedback about our service. Wish can see you coming back really soon!

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, clean and had privacy. Breakfast was fresh food and delicious. Staff were amazing from the moment you arrived. Massive shout out to Laya, Chuk and Ae for helping us every step of the way. Activities organised from the hotel were top tier. Spa was stunning with friendly staff. Cannot fault this hotel and highly recommend for families, couples or groups of friends travelling together. Cant wait to go back.
Stayed 6 nights in Aug 2022
Response from Mimi on 26 Aug 2022
Dear Amanda, Thank you for making Melia Phuket Mai Khao your destination of choice during your recent trip to Phuket. It was a delight to learn that you thoroughly enjoyed your stay, especially the villa, YHI spa, and breakfast at SASA restaurant. We appreciate your note about our colleagues, Laya, Chuk, and Ae your feedback will be shared with the management for their excellent job. Comments such as yours are genuinely appreciated and inspire us to continue offering our guests the best and most memorable stay possible.We Looking forward to welcoming you back in the resort with your next holiday plans!Best regards,Noemi Abales (mimi)Assistant Guest Experience Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2022
Response from Magdalena Martorell - General Manager on 29 Jul 2022
Dear Ms. Maria Jessica Thank you for sharing your great experience stayed with us. You can follow our channel through Official Facebook and Instagram for further events and activities. Best regards, Magdalena Martorell General Manager MELIÁ PHUKET MAI KHAO

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining service The staff was very pleasant and helpful, especially the morning staff at breakfast! Helpful and quick to assist. The breakfast food changed daily and there were some good options. In agreement with some of the other reviews, the lunch and dinner could have used more seasoning and overall better options. STAFF In understanding that the resort recently opened and majority of the workers are new to working in hospitality, overall they were amazing at assisting. There were some hiccups but they did not outweigh how nice the staff was. SPA Elle, Sed, & Rat were incredible. I would absolutely recommend to anyone staying at the Melia to check out the spa before leaving. ROOM The room was a sight to see. I was quite a bit nervous booking the resort due to only being able to view the hotel renderings instead of actual pictures, however, due to a past Melia experience in Mexico; I chose to book and trust that the accommodations would be exactly like they appeared in the rendering…amazing! If I were to return, I would definitely look at booking the room with the private pool and daily in-suite massages. POOLS/RESORT GROUNDS The two pools were gorgeous and well maintained. The staff were actively tending to the grounds throughout the day and ensuring that the pools remained clean and free of debris. The staff was polite. The place is absolutely gorgeous. Americans: they do charge for water (drinking and to take care of dental hygiene).
Stayed 6 nights in Mar 2022
Response from Magdalena Martorell - General Manager on 12 Apr 2022
Dear Jessica, Greetings from Phuket! We thank you for trusting us for your recent stay in Phuket. We are glad to read that you enjoyed your stay with us and your understanding about being newly opened. As you mentioned, our Wellness villas are a great success with special amenities and including a daily massage are of great value. All our team is committed to improve day by day with the aim in mind to provide an exceptional experience to our guests. We dearly look forward to welcome you back at our wellness inspired resort in Phuket.

10/10 Excellent

Enzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Paulus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Stayed 10 nights in Dec 2023
Response from Anastasia Assistant Guest Experience Manager on 9 Jan 2024
Dear Ms.Andrea , thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you really enjoy your stay experience with us. We hope to see you soon for your next visit! Anastasia Assistant Guest Experience Manage

8/10 Good

Giuseppe

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Luxury location but…..
5 stars luxury hotel but not in the service and restaurant (terrible fast food)
Stayed 2 nights in Jan 2024
Response from Anastasia Assistant Guest Experience Manager on 9 Jan 2024
Dear Mr.Giuseppe , thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you really enjoy your stay experience with us. We hope to see you soon for your next visit! Anastasia Assistant Guest Experience Manage

10/10 Excellent

Adrian

Stayed 4 nights in Oct 2023
Response from Anna Assistant Guest Experience Manager on 11 Nov 2023
Dear Guest, thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you really enjoy your stay experience with us. Anna Assistant Guest Experience Manager

8/10 Good

BRUNO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Animations and entertainments are missing. A very calm location.The spa benefits services are excellent. The hotel is not informing in advance that sea swimming during monsoon season is not allowed. The swimming pool 72meters long compensates. Taxi services from hotel to restaurants are rather expensive. Room is very modern and spacious including the balcony. Otherwise we had a good stay.
Stayed 9 nights in Jun 2023
Response from Anna Assistant Guest Experience Manager on 5 Jul 2023
Thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. Anna Assistant Guest Experience Manager.

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Anna Assistant Guest Experience Manager on 5 Jul 2023
Thank you for choosing to stay at Melia Phuket Mai Khao and taking your valuable time to share your review. It is a real pleasure to have you with us. Anna Assistant Guest Experience Manager.

4/10 Poor

Hyeongjun

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
친환경적. 신혼부부에 적합. 해변과 수영장 멋짐 식당들 비싼데 맛없음. 침구 불편함. 직원들에 대한 교육 필요.
Stayed 3 nights in Feb 2023
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Dear Hyeongjun,thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the facility, we would like to apologize for not meeting your expectations for the amenity,Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anastasia Assistant Guest Experience Manager on 4 Dec 2023
Dear Mr.Andre, thank you for taking a moment to share your experience at Melia Phuket Mai Khao. We are so pleased to hear you enjoyed your stay experience with us. We hope to see you soon for your next visit!

10/10 Excellent

SOOKIL

Stayed 1 night in Dec 2022
Response from Anna Assistant Guest Experience Manager on 6 May 2023
Thank you so much for sharing your feedback about our service. Wish can see you coming back really soon!

10/10 Excellent

Sule

Stayed 1 night in Sep 2022
Response from Mimi on 1 Nov 2022
Dear Sule, Greetings from Melia Phuket Mai Khao! Thank you for taking the time to give us a good rating. We Look forward to welcoming you back in the resort with your next holiday plans!Best Regards,Noemi AbalesAssistant Guest Experience Manager

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk flott og moderen hotell, det er høy kvalitet på hotellet. Rommene er store,delikate og et flott design på hele området. Drinkene og servicen er bra, maten kan de bli bedre på. Uansett veldig fornøyd med oppholdet på dette hotellet
Stayed 3 nights in Mar 2022
Response from Magdalena Martorell - General Manager on 12 Apr 2022
Dear Aleksander, Thank you for choosing our hotel and for your time in completing a review on us. We are happy to know that you enjoyed our resort and particularly liked our suites and villas. We take good note on your comments regarding our food offer and we will take measures for improvement. We look forward to welcome you back during your next visit to Phuket. Best regards,

10/10 Excellent

Syed shahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Magdalena Martorell - General Manager on 2 Feb 2022
Dear Syed Shahil, Thank you for your positive score regarding your stay. We are satisfied to see you enjoyed your stay with us.

6/10 Okay

Ilgar

Liked: Cleanliness, property conditions & facilities
Room to grow
Bad English knowledge of the personnel, lack of milk selection during breakfast. In reality only one restaurant works during the day… Random time of the room service each day, no electric mosquito repellent. No turndown service. Sparrow’s nests in outdoor restaurant, sparrow pooped sitting in outdoor areas noone cares about except you and your shorts. Inexperienced SPA therapists. A lot of room to grow.
Stayed 15 nights in Dec 2021
Response from Magdalena Martorell - General Manager on 2 Feb 2022
Dear Ilgar, Thank you for taking the time to review about our brand new hotel. We apologize for all the inconveniences you have experienced during your stay. We would like to inform that we have already taken action to improve our services, such as improved variety for breakfast, daily turndown service is offered in all rooms, SPA service is highly rated now. With regards of bird nests at the restaurant, be assured it is our main concern as well. We have installed a net to prevent nesting in this area. However, being so close to a natural park, we continue to receive bird visitors nearby. We are committed to continuously improving our processes and services and keep looking for solutions to every challenge presented. We dearly hope this experience does not deter to visit us again in the future.