Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers
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Reviews of Matan Ka'an hotel By Guruhotel

3 out of 5
Matan Ka'an hotel By Guruhotel
Calle Huachinango S/N, Mahahual, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 260 out of 590 reviews" "
Rating 8 - Good. 218 out of 590 reviews" "
Rating 6 - Okay. 78 out of 590 reviews" "
Rating 4 - Poor. 20 out of 590 reviews" "
Rating 2 - Terrible. 14 out of 590 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable!
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and a lot of dinning options. Love it
Stayed 1 night in Apr 2024

8/10 Good

Daniel, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
No me cambiaron las toallas de baño en varios dias
Stayed 3 nights in Apr 2024

8/10 Good

Jasky Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 11 nights in Jan 2024

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and had lots of closet/drawer space. The pool was great to have for cooling off. Great atmosphere for hanging out around the pool/library/outdoor picnic area. The restaurant is a bit underwelming. Open for breatkfast only until 11:30 a.m. Food was ok but not much to write home about but there are tons of options nearby. About a football field from the beach. Hotel is on a corner where the breeze comes up from the ocean which is nice. Good value for our $ for sure.
Stayed 10 nights in Mar 2024

10/10 Excellent

Aishwarya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only downside was they don’t provide beach towels

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Nabby

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, reception check,in could habe been better
Stayed 2 nights in Nov 2023

10/10 Excellent

Hugo

Stayed 2 nights in Nov 2023
Response from Gerente Bianca Dominguez on 14 Nov 2023
Muchas gracias por hospedarse con nosotros y por su comentarios. Nos alegra que todo haya sido de su agrado, esperamos pronto su regreso a su casa Matan Kaan. Saludos

6/10 Okay

Paul

Travelled with family
Disliked: Staff & service, property conditions & facilities
Basic hotel
Basic hotel - the management and staff do the bare minimum
Stayed 1 night in Nov 2023
Response from Manager Bianca Dominguez on 7 Nov 2023
Thank you very much for your comments Mr. We are sorry that the hotel did not meet your expectations but you can understand that we do not have baby items on loan. We sorryWe hope you return soon, greetings

6/10 Okay

Bernie

Stayed 1 night in Oct 2023
Response from gerente Bianca Dominguez on 23 Oct 2023
Muchas gracias por hospedarse y por su puntuación sr. Bernie. Espero puedan regresar muy pronto. Saludos

6/10 Okay

leidy

Travelled with family and small children
The rooms need updating & blockout curtains. There was a dead cockroach in our room. The pool area is very clean and nice. The location is perfect as it’s close to the beach.
Stayed 1 night in Jul 2023
Response from Manager Bianca Dominguez on 31 Aug 2023
Thank you very much for your comments Leidy and for staying with us. We will take your comments into account to improve them.Come back very soon

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking and no elevator. Our room was on the third level and it was tricky to go up and down the spiral stairs.
Stayed 1 night in Jul 2023
Response from Manager Bianca Dominguez on 31 Aug 2023
Thank you very much for your comments Carlos and for staying with us. We will take your comments into account to improve them.Come back very soon.

6/10 Okay

Eloisa, denver

Travelled with family and small children
Liked: Cleanliness
Our family really enjoyed the pool. The rooms were great but could use a bit of maintenance and updating, specifically the shower heads. We’ve frequented this area and something we didn’t enjoy this time was the amount of trash surrounding the hotel. On one of the times we were exiting the hotel, we witnessed a stray dog pooping on the hotel name sign.
Stayed 2 nights in Jul 2023
Response from Manager Bianca Dominguez on 31 Aug 2023
Thank you very much for your comments Eloisa and for staying with us. We will take your comments into account to improve them. Come back very soon.

8/10 Good

Arcelia

Stayed 4 nights in Jul 2023
Response from Gerente Bianca Dominguez on 31 Aug 2023
Muchas gracias por tus comentarios Sharla. Nos alegra que todo te haya gustado, espero tu puedas volver muy pronto.

10/10 Excellent

Sharla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent near the beach very clean friendly staff.
Stayed 1 night in Jul 2023
Response from Manager Bianca Dominguez on 31 Aug 2023
Thank you very much for your comments Sharla. We are glad that you liked everything, I hope you can come back very soon.

8/10 Good

Ethan

Liked: Cleanliness
Disliked: Amenities
If the cost is less than $80 a night this place is a pretty good deal. The rooms are neat and clean, but amenities are lacking. You get the bare basics. A bed with sheets and pillows, a bathroom with a towel, TP, soap and shampoo. That’s it. My stay would have been much better if the room had a mini fridge. The location in town is excellent. You can walk right to the beach and all the restaurants. The building and property are really cool and interesting. All in all 4.5 out of 5 stars.
Stayed 6 nights in Apr 2023
Response from Manager Bianca Dominguez on 3 May 2023
Thank you very much for staying with us and for your rating Mr. Ethan. Return very soon to your Matan Kaan house.Regards

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
Reconsider
The following are my comments: 1. The front desk was asked to change my room because l only booked one night. 2. The bathroom had really poor drainage. The shower water flooded the bathroom and began entering the room. 3. Booked 1 or 2 Queen beds and was given double and single bed. 4. Hot shower was limited.
Stayed 1 night in Mar 2023
Response from Manager Bianca Dominguez on 3 May 2023
Thank you for your feedback , it helps us to improve. Come back very soon. Regards

10/10 Excellent

Stas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff all around and especially front desk are amazing and wonderful hosts. I will return
Stayed 1 night in Mar 2023
Response from Manager Bianca Dominguez on 3 May 2023
Thank you very much for staying with us and for your rating miss Stas. Return very soon to your Matan Kaan house.Regards

4/10 Poor

Luis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stuff ask us ti leave hoyell room 30 minutes befor noon time, othere included servive never wore offer
Stayed 1 night in Feb 2023
Response from Manager Bianca Dominguez on 3 May 2023
Thank you for your feedback sir, it helps us to improve. Come back very soon. Regards

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel one short block away from the malecon and the beach.
Stayed 3 nights in Jan 2023
Response from Manager Bianca Dominguez on 7 Feb 2023
Thank you very much for staying with us and for your rating Mr. Alberto. Return very soon to your Matan Kaan house.Regards

10/10 Excellent

Katya, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación. Todo el personal es muy amable! Buena experiencia, definitivamente recomendable y volveremos!
Response from Gerente Bianca Dominguez on 7 Feb 2023
Muchas gracias por hospedarse con nosotros y por su puntuación sra. Katya. Regresen muy pronto. Saludos cordiales

4/10 Poor

Dale

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
For starters the room I was put in was not a superior room by the Expedia pictures. The staff assured me it was. Not much superior about it. My supposedly king bed was 2 queens. The AC had a major water leak. I had a staff member come to my room and tell me it was because I had the temperature set too high. They set it to 20°c from my setting of 25°c. Well needless to say that didn’t help. I just moved the dresser it was dripping onto and let it hit a towel on the floor. Real messy. The patio curtain were shredded on side. The night table had a disgusting torn cover on it. The toilet ran water steady. 1/2 of one electrical plug in worked in the whole room. The pool was nice. The view from the roof top pool was amazing.
Stayed 2 nights in Apr 2022
Response from Manager Matan Kaan on 7 Apr 2022
Thank you very much for your comments, it helps us to improve the quality of our service. We are currently renovating our furniture in the rooms, we are sorry that it was not to your liking. Best regards, we hope you can give us another opportunity in the future

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Mostly Good
We enjoyed our stay a lot even though there were issues. The architecture is amazing. the location superb. good breakfast. spacious rooms. The wifi however was horrible in our rooms. I went down to the common area and it was still weak. The proprietor said it is because of high winds, however we were there for several days and it was equally poor.
Stayed 2 nights in Feb 2022
Response from Manager Matan Kaan on 28 Feb 2022
Thank you for your feedback madam, it helps us to improve. Right now, we are working to fix our internet. Come back very soon. Regards

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 9 nights in Feb 2022

8/10 Good

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy little hotel, but not too crowded. The inner courtyard is quite picturesque. My room was clean. I didn't use the pool, but the view from the rooftop pool was special. Close to everything in Mahahual. It's across the street and then across the boardwalk from the beach, but honestly that didn't matter.
Stayed 2 nights in Feb 2022
Response from Manager Matan Kaan on 21 Feb 2022
Thank you for your feedback sir Alain, it helps us to improve. Come back very soon. Regards

10/10 Excellent

Cinthya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No internet!
All good but no internet!
Stayed 1 night in Feb 2022
Response from Gerencia Matan Kaan on 21 Feb 2022
Thank you for your feedback madam, it helps us to improve. Right now, we are working to fix our internet. Come back very soon. Regards

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel but great service and amazing wifi!
Very well located just a few meters from the beach. Basic room but very clean, and with excellent wifi! It worked great from the room (My room was called Vainilla). Breakfast was ok but pretty basic. In general good service and super nice staff! Was worth the stay and good value for money.
Stayed 4 nights in Jan 2022
Response from Gerencia Matan Kaan on 29 Jan 2022
Thank you for your feedback madam Ida, it helps us to improve. Come back very soon

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021

8/10 Good

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matan Ka'an was perfect for our needs. The location is one block from the malecon, the staff was excellent and the checkin/check out was smooth. We will definitely stay here again.
Stayed 1 night in Mar 2021
Response from Gerente Gerben on 11 Apr 2021
muchas gracias por tus cometarios esperamos que hayan disfruta mucho su estancia te esperamos aquí en tu casa Matan Ka´an Saludos Matan Ka´an

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, attractive hotel. Friendly staff. Would stay again
Stayed 6 nights in Mar 2021
Response from Gerente Gerben on 11 Apr 2021
muchas gracias por tus comentario. esperamos verte pronto. Saludos Matan Ka´an.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021
Response from Gerente Gerben on 11 Apr 2021
muchas gracias por tu puntuacion haremos lo posible para mejorar. Saludos Matan Ka´an

10/10 Excellent

louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in mahahaul
Very clean, great location, great breakfast and friendly staff
Stayed 8 nights in Feb 2021
Response from Gerente Gerben on 11 Apr 2021
muchas gracias por tu comentarios esperamos volverte a ver aquí siempre eres bienvenido Saludos Matan Ka´an.

4/10 Poor

Ashfaqul

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2021

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Hotel Matan Ka'an on 25 Jan 2021
Muchas gracias por su evaluación! Cuídense mucho y que tengas mas viajes bonitas como este era. Saludos desde Mahahual!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amable la gente en recepción, a unos cuantos pasos del mugar do de llegan las camionetas ADO que salen del aeropuerto de Chetumal y 2 minutos a pie de la playa.
Stayed 1 night in Jan 2021
Response from Hotel Matan Ka'an on 25 Jan 2021
Muchas gracias por sus palabras Señor Benjamin!! Cuídense mucho y que tengas mas viajes bonitas como este era. Saludos desde Mahahual!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and was willing to help. They need to update the entire building
Stayed 1 night in Jan 2021
Response from Hotel Matan Ka'an on 25 Jan 2021
Thank you for your comments. Everything suffers enormously here at the coast and then there is a lock down and we can't keep up the maintenance as fast as normal,, it's all looking better already since we've been open. Hope you've had a great trip back home.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021
Response from Hotel Matan Ka'an on 25 Jan 2021
Muchas gracias por su evaluación! Cuídense mucho y que tengas mas viajes bonitas como este era. Saludos desde Mahahual!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Ensure you read the fine print. You will not be able to eat breakfast if you don’t request it. Only 1 towel per person. No extra blankets or iron. Smelled musty. Basically just a room with a bed, tv & restroom.
Stayed 2 nights in Dec 2020
Response from Gerben Hartskeerl, Manager Hotel Matan Ka'an on 25 Jan 2021
Thank you for your words, we appreciate all input and will use it surely just to get better. Due to Covid-19 we changed our way of serving breakfast, cause the number of guests is limited and so are our suppliers.Thatswhy we choose to serve one breakfast daily from 9 to 11 am,the recepcion is there to inform you personaly about the way we operate this 'new' way. Besides we have always alternatives to offer and do ask guests to decide (if they can) the night before, cause of the fresh products we buy daily before we start cooking, just to have the freshest breakfast for our guests. Towels in the room, indeed is 1 per person, cause we're trying not to conterminate the planet more then already happends. If you're in need of a towel, we're more then happy to supply one through our recepcionist. Also at our recepcion we're more then lend you an Iron when asked for. Again thanks for your points and we'll keep working hard on them, to be more servicial all the time. Kind regards;

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Gerente on 10 Jan 2021
buenas tardes muchísimas gracias por darnos una calificación de diez. Esperemos que hayas disfrutado tu estancia. Siempre eres bienvenido a Matan Ka´an. Que tengas un feliz regreso a casa. Saludos Matan Ka´an.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice Place to stay, close to the center and the beautiful beach
Stayed 2 nights in Nov 2020

6/10 Okay

Edu, Philadelphia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs a bit of work to its amenities and room upkeep. The staff was welcoming and nice. The parking is on the side of the streets.
Stayed 2 nights in Nov 2020
Response from Hotel Matan Ka'an on 21 Nov 2020
Thank you very much for your coment. Absolutely true and working on it since reopening post-covid. closing down is never good for a building/hotel, and in this hurricane season the weather is worst then ever, which makes upkeep/repainting a little more dificult. Hope you've had a good trip back! Regards!

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this hotel, good location very close to public and private transportation and the breakfast was delicious
Stayed 2 nights in Oct 2020
Response from Manager on 8 Nov 2020
thank you. We hope you enjoyed your stay with us. we hope to see you soon, nice trip. Cheers Matan Ka´an.

10/10 Excellent

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el hotel y excelente atención... Muy buena ubicación y cuenta con dos albercas muy padres...
Stayed 1 night in Feb 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very close to bus station & beach. Clean Room & staff nice. Pool is really pretty & clean. Would recommend to stay here.
Stayed 1 night in Jan 2020

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool and unique hotel. Clean and comfortable with excellent food!
Stayed 2 nights in Nov 2019

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Tobias and Manuel exelentes empleados muchas gracias por todo!
Stayed 3 nights in Nov 2019