Front of property

Reviews of Hotel Maya Luna Adults Only

2.5 out of 5
Hotel Maya Luna Adults Only
Coastal Road Mahahual - Xcalak, Mahahual, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

luz elena

Stayed 2 nights in Feb 2024

8/10 Good

Luiz Felipe de Oliveira

Travelled with partner
Liked: Cleanliness, staff & service
The staff was absolutely incredible. Very friendly and prepare very delicious meals. Too bad it was rainy so we could not take advantage of the clear waters during our stay. The road to get there was in pretty bad condition, it’s a dirt road with lots of potholes. The surrounding area was dirty as the sea brings back trash so a walk on the beach ended up being a short one after we left the hotel beachfront.
Stayed 2 nights in Nov 2023
Response from Team Maya Luna on 1 Dec 2023
Muchisimas gracias por tomarte un tiempo y escribir tu experiencia, en Maya Luna nos esforzamos cada dia para qye ustedes, nuestros queridos huespedes lo pasen de lo mejor, desafortunadamente el camino de terraceria aunque es corto si es un poco molesto por los baches, pero al situarnos en area protegida, debemos cuidar el medio ambiente y no es posible pavimentarlo, debemos conservarlo solo con tierra para la adecuada absorcion del agua, esperamos verles muy pronto nuevamente, nos encantara recibirlos!!!

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want a quiet place with a room close to the ocean. Most rooms have patios with hammocks as well as roof top decks. Hosts are very nice and the overall service is very good.
Response from Team Maya Luna on 2 Feb 2023
Thanks for the nice comment! It was great to have you guys here at Maya Luna, hope to see you back in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view in rustic bungalow ,quiet and serene , Bubba and staff bend over backwards to make sure you have anything you need, food was amazing!!!!really enjoyed ourselves!
Stayed 5 nights in Feb 2021
Response from Carolina on 26 Feb 2021
Thanks very much for your visit and for your nice review. It was a pleasure having you as our guests, and we hope to see you back soon!. From all of us at Maya Luna..wishing you a beautiful weekend!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Too far from town. Wi-fi barely existing because they turned ir off.It feels more like camping. If you like camping, this place is for you. Make sure that you pack Off or mosquitos will have a plan for you.
Stayed 2 nights in Nov 2020
Response from Carolina on 26 Nov 2020
We are very sorry that the stay at Maya Luna was so disappointing. The location of our hotel is in the heart of nature and close to mangrove forests. That is why all our bungalows on the beach are completely protected with mosquito nets. After heavy rainfall, in this case caused by various storms and hurricanes in the area, mosquitoes are present in much greater numbers than usual. Our hotel is 3 km south of the village of Mahahual, approximately 8 minutes by car on a dirt road. Many of our guests choose us for that, their own bungalow on a private beach, away from the noise of the village, and wake up to the sound of the waves and birds. Wifi is available 24 hours a day around the main building and on the beach, but we depend on the service of the provider, in our case telcel. Unfortunately, the signal is not strong enough inside the bungalows. It is a pity that the guests did not express their disappointment during their stay, then we could have done something to make the stay a bit more pleasant.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Mahahual!
Maya Luna is a lovely place to stay in Mahahual. Our cabana was super comfortable, the food was really great and we enjoyed meeting the owners and staff. We went on a wonderful snorkeling trip in a sailing catamaran with Luis who owns the dive shop next door. It
Stayed 2 nights in Nov 2019
Response from MayaLuna on 8 Dec 2019
Hola Thomas, it was a pleasure to have you as guests in Maya Luna! Thanks for the very nice review, hope to see you back one day at Maya Luna! Sending you lots of greetings from paradise!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, comfy bed, dog friendly
We had a lovely stay here, and so did our little chihuahua mix. The staff is friendly and fun, and everyone including the owners took great care of us. We were there for 2 weeks and spent the majority of our time hanging out onsite. We ate most of their menu and I can honestly say 90% of the food is excellent (fresh ingredients, complex/complimentary flavors). The queen bed was comfortable and our door was about 50 ft from the water (amazing). Our dog had a blast in the sand. Couple things to note, no a/c at night (solar power) and the decor is bare bones. Still, we had fun there and also exploring the area (Bacalar, wow!). Overall Maya Luna is a great experience for the price.
Stayed 12 nights in May 2019
Response from Maya Luna staff on 7 Jun 2019
Hi Guys, it was a pleasure to have you at Maya Luna. Thanks for the nice conversations! Many greetings from us and all our staff members and give Jojo a big hug from Ajax, he is really doing great and we are playing ball every day now.

8/10 Good

JOSE CARLOS

Stayed 2 nights in Mar 2024

8/10 Good

Sonia Rueda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquila ,excelente trato del gerente Jair, cocinera Norma muy buena. Malo el camino para llegar único inconveniente. Muchos mosquitos
Stayed 1 night in Oct 2023
Response from Team Maya Luna on 1 Dec 2023
Muchas gracias, esperamos verles nuevamente muy pronto!!!

6/10 Okay

Olga Lilia

Stayed 1 night in Sep 2023
Response from Alex Ruiz on 11 Oct 2023
gracias por su preferencia.

10/10 Excellent

Tzitzijany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alex Ruiz on 11 Oct 2023
gracias por su preferencia.

10/10 Excellent

Ana Maria Garduño

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy tranquilo y agradable.
Stayed 5 nights in Jul 2023
Response from Team Villas Tiburón on 16 Aug 2023
Muchas gracias por su compartir su experiencia, la esperamos nuevamente!

10/10 Excellent

Juan carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
todo muy hermoso, la comida muy rica, lo mejor es que te incluyen el desayuno y muuuuy rico, el personal muy amable empezando por jair quien es quien te da la bienvenida.
Amaneceres Hermosos
Stayed 3 nights in Apr 2023
Response from Selene Castillo on 18 Apr 2023
Muchas gracias por su comentario, compartiré con el personal ya que nos motiva en nuestro trabajo, muy amable.

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature et calme
Endroit paradisiaque, malheureusement les sargasses qui sévissent dans la région ont un peu gâché le panorama mais ce n'est évidemment pas de la faute de l'hôtel, qui s'intègre parfaitement dans le paysage. Le personnel est top et le restaurant parfait (je recommande le poulet cuit au coeur d'un ananas).
Stayed 1 night in Mar 2023
Response from Selene Castillo on 15 Mar 2023
Gracais por su comentario para nosotros es muy importante.

4/10 Poor

Hector

Stayed 3 nights in May 2022

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frente al mar, comida y servicio de primera
Muchas gracias a Buba por ser un excelente anfitrión, es un hotel muy bien ubicado frente a la playa pero como nos sugieren se disfruta más de noviembre a febrero cuando no hay sargazo La comida y el servicio son lo mejor del hotel
Stayed 3 nights in May 2022
Response from Team Maya Luna on 1 Jul 2022
Muchas gracias por su bonito comentario, esperemos que regresen pronto!

10/10 Excellent

Omar Valdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar es muy tranquilo y exclusivo, la atención del dueño es muy buena. Lo único es que está un poco retirado de la parte más turística, como a 10 minutos en coche, si lo que buscas es aislarte es ideal.
Stayed 2 nights in Nov 2021
Response from Carolina on 7 Nov 2021
Muchas gracias por su visita y su bontio comentario. Hasta pronto!

10/10 Excellent

Oscar

Stayed 1 night in Sep 2021
Response from Carolina on 20 Sept 2021
Gracias por su visita! Fue un gusto atenderles!

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cálido el trato
Súper excelente
Stayed 4 nights in Apr 2021
Response from Carolina on 9 May 2021
Muchas gracias, esperemos verles pronto! Saludos desde el paraiso!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
e mis lugares preferidos!
Un lugar maravilloso! Prácticamente con playa privada! Cuentan con kayaks y tuvimos la suerte de ver delfines muy cerca de nosotros. La comida es muy buena y está a tan solo unos 4 km del centro, de preferencia llevar coche o simplemente quedarse ahí todo el tiempo, ya que está increíble! También conocimos a Ajax, un perro adorable!
Stayed 3 nights in Sep 2020
Response from Carolina on 2 Oct 2020
Muchas gracias por su bonito comentario! Es un gusto leer que les gusto la comida y que lo pasaron su estancia de manera maravillosa! Cuidense mucho, aca les esperamos para su proxima visita! Saludos cordiales de la parte de todo el equipo de Maya Luna, tambien de la parte de Ajax!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Mahahual
Súper buena ubicación y bungalow!!! Desafortunado hay mucho sargazo y afecta la estancia, sin embargo es un excelente hotel para todos los eco lovers. Hay gran playa en el centro, cerro sargazo, y sobre saliente la atención de Carolina, dueña del lugar. Slds!!!
Stayed 3 nights in Jul 2020

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit paradis nature
Si vous cherchez un endroit calme, authentique, nature, sur la plage, avec tout le confort nécessaire, je vous recommande fortement Maya Luna! Sans compter la cuisine de produits de la mer, langouste, poissons grillés, crevettes, absolument délicieuse.
Stayed 2 nights in Mar 2020
Response from Carolina on 5 Apr 2020
Merci beaucoup pour votre visite! Ca fait plaisir de lire que vous avez aimez notre petit coin du paradis! Nous vous envoyons beaucoup de salutations et surtout un bonne sante!

10/10 Excellent

NAYELI GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019