Reception

Reviews of Only YOU Hotel Atocha

4 out of 5
Only YOU Hotel Atocha
Paseo Infanta Isabel 13, Atocha, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1009 reviews" "
Rating 8 - Good. 182 out of 1009 reviews" "
Rating 6 - Okay. 34 out of 1009 reviews" "
Rating 4 - Poor. 6 out of 1009 reviews" "
Rating 2 - Terrible. 11 out of 1009 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Marina

Travelled with family
It was an average and over priced.
Stayed 1 night in May 2024
Response from Front Desk Agent on 26 May 2024
Dear Marina,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.I'm sorry that Only YOU has not fulfilled your expectations. We work hard every day to offer the best service, to make each experience unique. We hope to see you back soon in Madrid and be able to exceed your expectations.Kind regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean and modern
Stayed 6 nights in May 2024
Response from Front Desk Agent on 25 May 2024
Dear Richard,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, good location, very hip, a lot of amenities, only criticism is the rooms are small. But buffet breakfast is amazing. In regards to the hotel itself, it’s on par with any of the coolest hotels in NYC.
Stayed 1 night in May 2024
Response from Front Desk Agent on 25 May 2024
Dear Lance,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. Again, thank you very much for choosing us.Greetings,

10/10 Excellent

Pyli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. There is construction in front of the hotel so if you arrive by the Atocha train station there is walk around you have to do. Nothing major. The restaurant service was a let down, which sucked because it was my birthday. Food was average and the rooftop was closed for a private event, this should have been communicated prior. It’s not the same than to eat almost in the lobby. Still I would recommend the hotel but not the restaurant.
Stayed 1 night in May 2024
Response from Front Desk Agent on 25 May 2024
Dear Pyli,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you again here.Kind regards,

8/10 Good

VASILII

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in May 2024
Response from Front Desk Agent on 25 May 2024
Dear Vasilii,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. We hope to see you again soon in Only YOU Atocha to make you feel at home again.Kind regards,

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want luxury and convenience this is your place.
Stayed 1 night in May 2024
Response from Front Desk Agent on 20 May 2024
Dear Willie,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 Excellent

Wan Chien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and convenient...right across from the central train station. The hotels rooftop restaurant is amazing.
Stayed 2 nights in May 2024
Response from Front Desk Team on 17 May 2024
Dear Wan,First, we thank you for taking the time to write this review.We are glad that you have enjoyed your stay with us.We hope to see you here very soon.Thank you and have a lovely day.Kind regards,

6/10 Okay

Claudia, San Juan

Travelled with partner
Liked: Staff & service
Property nice, needs updating, rooms small and near train station which is extremely busy with traffic, not near the beautiful landmarks!
Stayed 3 nights in May 2024
Response from Front Desk Team on 16 May 2024
Dear Claudia,Thank you for taking the time to write a review about your experience with us.We would like to present our apologies for the inconvenience during your stay.From Only YOU Atocha we strive to make your before, during and after experience the best as possible.Sincerely,

8/10 Good

Zhuoli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Pack breakfast if leave earlier
Stayed 3 nights in May 2024
Response from Front Desk Team on 16 May 2024
Dear Zhuoli,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings

10/10 Excellent

Ragava Khanna, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , Not much around hotel but next to train station and metro to go to places
Stayed 1 night in May 2024
Response from Front Desk Agent on 9 May 2024
Dear Ragava, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel, friendly staff. Go for the breakfast option, you won’t regret it.
Stayed 4 nights in May 2024
Response from Front Desk Trainee on 8 May 2024
Dear Ian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer and that you liked our breakfast.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Meno, Orangeburg

Stayed 5 nights in Apr 2024
Response from Front Desk Agent on 25 May 2024
Dear Meno,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you soon at Only YOU Hotel Atocha!

6/10 Okay

Julia

Shabby and tired
Stayed 1 night in May 2024
Response from Front Desk Agent on 8 May 2024
Dear Julia,We would like to thank you for choosing Only YOU Hotel Atocha and for taking the time to share your experience at the hotel. Your opinion is very important to us as it helps us to continue working every day to meet our customers' needs and offer an excellent service.We will take note of the improvements you suggested to continue offering the best service we can. We hope to see you soon at the Only YOU Hotel Atocha and exceed your expectations!

10/10 Excellent

Sergio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and trendy!!
Stayed 2 nights in Apr 2024
Response from FRONT DESK TEAM on 4 May 2024
Dear Sergio, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Stuart

Stayed 5 nights in Apr 2024
Response from Front Desk Team on 17 May 2024
Dear Stuart,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.It is a pleasure to know that you have enjoyed your stay with us.We hope to see you again here.Kind regards,

10/10 Excellent

Stuart

Stayed 1 night in Apr 2024
Response from Front Desk Team on 17 May 2024
Dear Stuart,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay.We hope to see again here.Kind regards,

10/10 Excellent

Moshe, Tel Aviv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean well maintained. Friendly staff. Some construction around the hotel, especially if you are coming from Atoch train station.
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on 25 Apr 2024
Dear Moshe, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience at this hotel that is very comforting. Next to a lovely and huge park that you must visit.
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on 25 Apr 2024
Dear Boris,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FRONT DESK TEAM on 11 May 2024
Dear Harry,Thank you for staying with us and for giving us a good score.Greetings,

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are terrific - very responsive and welcoming. The room was very nice. Comfortable bed and great shower. The only thing that needs improvement is the breakfast. The restaurant and terrace are lovely. We just found that the quality of the food at the breakfast was just okay and the layout of the buffet was challenging. All in all a lovely stay and the staff and little extras made it a lovely stay.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 21 Apr 2024
Dear Amary,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you back soon in Madrid and be able to exceed your expectations.Greetings,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean comfortable linens, confortable bed, clean bathroom, great water pressure, USB plugs for electronics. Beautiful lobby with a great bar and location at the end of grand via in atocha is excellent
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on 21 Apr 2024
Dear Daniel,You don't know how happy we are to read your comment and hear about your experience.We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.It is a pleasure to hear that you liked the room, the location and our lobby. You will always be welcome, and at the same time we hope to see you again soon!Greetings,

10/10 Excellent

Brian, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Rooftop bar was nice.
Stayed 3 nights in Apr 2024
Response from Front Desk Trainee on 21 Apr 2024
Dear Brian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, and that you liked the rooftopbar.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 16 Apr 2024
Dear Peter,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and as well for giving us a good score.We hope to see you again here.Kind regards,

10/10 Excellent

Eduardo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 6 nights in Apr 2024
Response from FRONT DESK TEAM on 15 Apr 2024
Estimado Eduardo,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único.¡Le esperamos pronto de vuelta en Only YOU Hotel Atocha!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a weekend in Madrid- amazing hotel with great service
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on 14 Apr 2024
Dear Suzanne, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

8/10 Good

BENJAMIN, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair value for money. In front of Atocha station.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 13 Apr 2024
Dear Benjamin, Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Maribeth, Chester Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the Prado Museum. Nice 7-th Floor Outside Restaurant.
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on 13 Apr 2024
Dear Maribeth, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, by the location and the Restaurant. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,fantastic and helpful staff,quiet,very comfortable.
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on 11 Apr 2024
Dear Barry,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 Excellent

Peter, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and courteous. Attentive to every detail. In our case they were very meticulous to ensire our stay was enjoyable and memorable. For this stay, definitely a 5-star, if not six!
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on 10 Apr 2024
Dear Peter,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind regards,

10/10 Excellent

Jonathan

Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 30 Apr 2024
Dear Jonathan,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Greetings

10/10 Excellent

Guy and Lara

Stayed 1 night in Apr 2024
Response from FRONT DESK TEAM on 28 Apr 2024
Dear Guy and Laura,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on 3 Apr 2024
Dear Marisol,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room and the location but the breakfast options were a bit disappointing
Stayed 1 night in Mar 2024
Response from FRONT DESK TEAM on 4 Apr 2024
Dear Natasha,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.At the same time we would like to apologize if we did not reach your expectations regarding to the breakfast.We hope to see you again soon at Only YOU Atocha to offer you the best stay and experience possible.Greetings,

10/10 Excellent

Masail

Stayed 2 nights in Mar 2024
Response from Front Desk Trainee on 18 Apr 2024
Dear Masail,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Kem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent in meeting our needs and concerns, plus assisting with very good information for Madrid.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on 29 Mar 2024
Dear Kem,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offered.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Best regards,Frontdesk TeamOnly YOU Hotel Atocha

10/10 Excellent

Coty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a bit on the small side but overall great experience, had many good gestures thru our stay
Stayed 1 night in Mar 2024
Response from Front Desk Trainee on 26 Mar 2024
Dear Coty,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

awilda

Stayed 1 night in Mar 2024
Response from Front Desk Trainee on 14 Apr 2024
Dear Awilda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near train stations and museums
Stayed 1 night in Mar 2024
Response from Front Desk Trainee on 25 Mar 2024
Dear Paul, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

8/10 Good

Margot, Oakland

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 13 Apr 2024
Dear Margot,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Kind regards

10/10 Excellent

Gracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the hotel is unique and replicates throughout all areas. Mercedes at the guest experience desk was extremely helpful and provided useful tourism advise and extra assistance with train bookings. We were recommended to include the breakfast buffet and was the best decision. Unfortunately we had to ask for a picnic bag due to early check out and that was really disappointing- no drink nor healthy food was included in our bags. Rooms clean, modern, spacious and a really nice hot shower with plenty mirrors and good lighting
Stayed 2 nights in Mar 2024
Response from FRONT DESK TEAM on 23 Mar 2024
Dear Gracia,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. I will be happy to share your comment with the whole team and I will personally congratulate Mercedes for making your experience so wonderful.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,

10/10 Excellent

Patrick, Ballwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and wonderful staff.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Dear Patrick, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, either by staffIn Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was as friendly as the property was charming!
Stayed 1 night in Mar 2024
Response from FRONT DESK TEAM on 16 Mar 2024
Dear Mary,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Margot, Oakland

Stayed 1 night in Mar 2024
Response from Front Desk Trainee on 1 Apr 2024
Dear Margot,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from FRONT DESK TEAM on 9 Mar 2024
Estimado Javier, De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia, Es un placer saber que ha disfrutado de la experiencia que ofrecemos.. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. Esperamos volver a recibirle pronto.Un saludo

8/10 Good

Adolfo, San Juan

Stayed 2 nights in Feb 2024
Response from Front Desk Trainee on 25 Mar 2024
Estimado Sr. MARTI, ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!

10/10 Excellent

Amanda Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Trainee on 25 Mar 2024
Dear Amanda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

8/10 Good

Hongjun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is OK.
Stayed 5 nights in Feb 2024
Response from FRONT DESK TEAM on 9 Mar 2024
Dear Hongjun, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Bing, Highland Park

Stayed 2 nights in Feb 2024
Response from Front Desk Trainee on 25 Mar 2024
Dear Bing,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Liz

Travelled with family
Liked: Amenities, property conditions & facilities
location
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 24 Feb 2024
On behalf of all the member of Only You Atocha we would like to thank you for leaving us a good ratingWe hope to see you again soon to offer you the best stay and experience possible!Greetings,Front Desk teamOnly You Atocha

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located across the street from Atocha Train Station. You are within walking distance to the center of town. If not catch a cab outside of the hotel. The staff was very helpful and hospitable.
Stayed 1 night in Feb 2024
Response from FRONT DESK TEAM on 20 Feb 2024
Dear Victor,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,Front Desk Only You