The reception staff here were exceptionally helpful, especially as we arrived early in the morning and well before check-in time. The location is fabulous - easy walking distance to the Royal Palace, shopping, restaurants, Gran Via, everything, or the metro is just at the end of the street. We had a quad room for 3 adults, which was a good size and the curtain separating the two sleeping areas allowed for some privacy. The buffet breakfast had a good selection, and the small supermarket directly across the road was an added bonus for picking up snacks. We also stayed at another hotel in Madrid but next time this would be my first pick. I highly recommend it!