After a long flight delay and lost luggage at the airport, I just wanted to go the hotel and get some sleep. I called the hotel 4 times but there was no answer. The airport staff told me that there was a shuttle but there was none to be found. I ended up paying 20 euros for a taxi to the airport, and the hotel would not reimburse this. The room next to mine was noisy. I tried to call the hotel reception by phone but it took 3 more tries and at that point I was too exhausted to argue.