Airport Hotels, Lynchburg Regional (LYH)

"At first glance, it looked clean and fairly nice. But then noticed hair and stains on the towels, shower, and floor. The toilet flushing handle was broken, the tub was cracked, and the refrigerator handle was broken. The bed sheets looked clean and it was a spacious room with a full size refrigerator, sink, and area to cook food. "

"Standard run of the mill hotel. Clean. Terrible pillows."

"Really nice clean room. Breakfast was well done "

"Nice hotel layout. The bathroom could have been cleaned better. Hair was still on the floor, and some areas could have been wiped down better. Other than that, it was a great hotel in a great location."

"Wonderful staff"

"Rooms were clean and the guys at the front desk were very nice. Only down side was the “business center” computer was so slow and outdated I couldn’t use. The elevator was very wobbly and slow…reported to the front desk."

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."

"Our stay was lovely. Nice clean property and amazing staff. Tandra at the front desk was AMAZING! Superior customer service. I highly recommend this hotel."

"Didn’t even get out of my vehicle. As soon as I arrived it was obvious that this is not a hotel. It is a homeless shelter. Expedia should be charged for even offering this crack house as an option for lodging. I’d rather sleep in my car "