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"Some of the staff is not really nice to customer and can’t speak English"

"The room was clean. The Staff was friendly but they needs to speak more English because they spoke very little ... I asked for a king or a queen bed not 2 beds with short tiny duvets / comforter"

"Room was nice. Found it a little strange that for a queen bed the duvet was like a single. No kettle on the room was also a little strange but managed to survive without one. Otherwise very good experience and would stay again"

"We had a wonderful stay with my husband here in December. The owners of the hotel are very hospitable and even shared some Stollen with us, which was the first time we tried it and now really enjoy this German sweet bread. The room was perfect for our stay and comfortable. It is located right next to the historic fortress, which was unbelievable. "

"This hotel was amazing great staff and easy parking. Everything was great and the breakfast was great it was all worth it. The distance from things were so close! "

"The room was good , clean and comfortable. Unfortunately we had a security incident where someone managed to open our room door in the middle of the night . Luckily I had my dog who I think gave the person a fright. I tried to explain to reception in the morning but no one speaks English . I then sent a follow up email in German and English which they took days to reply to and then just said the night staff needed more training . It was a very scary experience which I didn’t feel the took on board ."

"The hotel was centrally located and had easy walk distance to the nearby castle and marketplace. The room was comfortable and the included breakfast had a wide variety. Several staff members could understand and speak English which helped a lot. I would definitely stay here again!"

"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "