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"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"Wonderful hotel. Second time staying there and cannot wait to revisit. The front desk staff were so welcoming and helpful and charming. "

"The staff is magnificent. The room and view is spectacular. The food was excellent. There were many things to do locally and Milan was very close as well. We stayed here for our anniversary and it was excellent. Would recommend anyone."

"The views from the property were beautiful, our room was the size of a small apartment which was amazing, the staff were great."

"Great service and place to stay with my family in a lovely city "

"The staff were wonderful, the food was great, and the parking was hassle-free and much needed in the area."

"Such a lovely hotel, tucked away in the area."