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Rooms on the back side overlook a dirty green zone and our room was placed in the newer building while we would have preferred being in the old building. Access to spa and swimming pool has to be made trough the entrance and the lobby plus the bar, not very adequate in bathing gown. Otherwise, very nice staff and good kitchen. Service at the bar a little too superficial.
This property was amazing! Beautiful and the service was impeccable! We would love to come back in the Summer months! The food was so delicious and the breakfast buffet perfect!
Nice hotel with views of Lake Lugano and easy walk to the main shopping and dining area of Lugano. Staff was helpful and accommodating. Clearly a hotel that caters to a large US guest contingency - seemed that all other guests were also from the States.
The decor is absolutely stunning and the staff always went above and beyond to ensure we enjoyed our stay to the fullest! I highly recommend this hotel not only for the amazing customer service and attention to detail but also it is in an ideal location.
Dear RohitWe are so happy that you had a great stay with us and you appreciated all our services.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino.best regards
8/10 Good
Verified traveller
Travelled with group
3 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Excellent location and Staff
The location is spectacular ... right on Lake Lugano and within walking distance to the city center. The building has two sides ... a newer and older wing. The old wing is dark and tired. I do not recommend it. But the new wing is beautiful and comfortable. The staff could not be nicer from the porter to the desk staff. The breakfast is fair but the dinner was excellent.
Verified traveller
Stayed 3 nights in Jun 2023
Response from The management on 8 Jul 2023
Dear Guestthank you for recommending our property; we are more than pleased to read that you enjoyed your stay with us and that our Staff has been very helpful.Nice that you appreciated the breakfast!We hope to welcoming you again really soon at the Hotel Splendide Royal and we remainWith best regards from Switzerland.
10/10 Excellent
Phil
14 Jun 2023
Phil
Stayed 1 night in Jun 2023
2/10 Terrible
Amin
Travelled with family
12 Jun 2023
Disliked: Cleanliness, staff & service
Unfortunately the room they provided us was not what they had advertised on Expedia
Dear OzlemThank you very much for choosing our hotel for your stay in Lugano.We are glade you appreciated our location near the lake and our interior design. We are happy to read as well that the service met your expectations.Thank you again for visiting us, we look forward to welcoming you back to the Hotel Splendide Royal Lugano,
The Splendide is a classic 140 year old exquisite hotel in the heart of Lugano. Situated on Lake Lugano, one can walk its shore for miles. Also walkable through Lugano's fabulous cobbled old town and it's Salumarias to Piazza della Reforma and it's people-watching restaurants. A real treat.
Jennifer
Stayed 5 nights in May 2023
Response from The Management on 18 Jun 2023
Dear JenniferThank you very much for choosing our hotel for your stay in Lugano.We are glade you appreciated our central location near the lake and our beautiful rooms with lake view. We are happy to read as well that the quality of our services has been appreciated.Thank you again for visiting us, we look forward to welcoming you back to LuganoBest regards
6/10 Okay
Aleksander
20 May 2023
Aleksander
Stayed 1 night in May 2023
Response from The Management on 18 Jun 2023
Dear Alexnaderthank you for choosing our property for your stay in Lugano.Very pleased to welcome you soonBest regards
10/10 Excellent
Diana
16 May 2023
Diana
Stayed 2 nights in May 2023
Response from The Management on 18 Jun 2023
Dear Dianathank you for the best score!We are so happy that you had a great stay with us and you appreciated all our services.Looking forward to welcoming you soonBest regards
Dear Eduardothank you very much for your review, we are so glade to read such nice words regarding your stay.We work every day with the aim of making our guests' stay memorable and when we have this result, it is always a great success to celebrate!We can't wait to welcome you back in our beautiful Lugano and of course in our hotel.Best regards
We have been on this trip for over three weeks. Most of the time we have been in 4 or 5 star hotels. Without a doubt, this hotel was a real pleasure. While we only stayed for one night, they treated us like royalty. From the first person we met from the hotel to the last one as we were leaving they were all very friendly and very nice. Lugano is a beautiful place and this place made it even better.
Tim
Stayed 1 night in May 2023
Response from La Direzione on 18 Jun 2023
Dear Timthank you very much for sharing your experience with all the travellers. We are so proud to read nice words regarding our staff, they also will be glade to see that their wonderful job is appreciated!Thanks again for choosing us, we hope to have the chance to welcome you again in Lugano.Best regards.
The hotel, especially the older section, is beautiful. We enjoyed the lovely antique furniture in our room and the beautiful view of the lake. The staff were all very friendly and helpful, especially Nicole.
We stayed in Lugano 4 nights and Hotel Splendide was absolutely perfect in every way!!! A must if u are lucky enough to visit this breathtaking city!!!