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Reviews of Hotel Nexus

3 out of 5
Hotel Nexus
11 Gurudwara Rd, Lucknow, UP

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vinita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant!
Everything was ok for the price. The only part we didn’t like was, it is a vegetarian restaurant! On top of it they don’t allow ordering food from outside. That sucked! Other wise it was good 👍
Stayed 3 nights in Feb 2024
Response from Tanush on 15 Feb 2024
Dear Guest,We're grateful for your feedback and pleased to hear that you had an overall positive experience. We apologize for any inconvenience caused by our vegetarian restaurant and the policy against outside food. We strive to offer diverse dining options and maintain food quality and safety standards. Your comments are valued, and we hope to welcome you back for a more enjoyable stay.Warm regards,Hotel NEXUS

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tushar Kumar

Stayed 3 nights in Oct 2023
Response from Hotel NEXUS Team on 27 Oct 2023
"Thank you for your review! We're thrilled you enjoyed your stay with us. Your kind words mean the world to us!

10/10 Excellent

Patrick

Stayed 2 nights in Oct 2023
Response from Hotel NEXUS Team on 27 Oct 2023
"Thank you for your review! We're thrilled you enjoyed your stay with us. Your kind words mean the world to us!

8/10 Good

Mukund

Business traveller, Travelled with group
Liked: Staff & service
Service was good
Stayed 2 nights in Aug 2023
Response from Kamini Dwivedi on 30 Aug 2023
Dear Mukund Ji,Thank you for being an essential part of our journey towards excellence. We look forward to hearing from you and hope to have the pleasure of welcoming you back to Hotel Nexus in the future.Warm regards,Reservation DeskHotel Nexus

2/10 Terrible

Bhavna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Never book this hotel.we had a worst experience in this hotel.when u book it online u will see a beautiful picture of the room but in real is not like this.we book a deluxe room the mattress was very very thin it was just a sponge.we had body pain.we went to complain and we had to upgrade the room to executive room with additional charges. Their executive room was an old dirty smelly room.window edge full of dust.the room has one kettle to boil water but u the cord is not enough long to connect to the PowerPoint.we had put something under the kettle and use it.The Ac is an old style that’s doesn’t fuction well. The toilet exhaust system full of dust.it’s very old and dirty.we stayed 5 days as they won’t refund our money.in our stay we got soap 2 days only and towel they provide u only one for 2 people.u have to keep asking for more. Please never see pictures and book this hotel. It’s not worth what we paid.
Stayed 5 nights in Jun 2023
Response from Kamini Dwivedi on 30 Aug 2023
Dear Bhavana Ji,Greetings From Hotel nexus !!!I wanted to personally address the concerns you raised during your stay at our hotel. Your feedback is incredibly important to us, and I sincerely apologize for any inconvenience or frustration you may have experienced.First and foremost, I want to express my sincerest apologies for the issues you encountered during your stay. Please know that this is not indicative of the high standards of service we strive to provide. We take your feedback seriously, and I assure you that we are actively working to address the problems you've highlighted.I understand your frustration with Mattress issue, and I want to assure you that we are taking immediate steps to rectify this situation. Our team is thoroughly investigating the matter to identify the root cause and implement measures to prevent its recurrence in the future.Additionally, your above comment are well noted. We are reviewing our operational procedures to ensure that all aspects of our guests' experience align with our commitment to excellence. Your feedback will guide us in making the necessary improvements to our services.Your satisfaction is of utmost importance to us, and we genuinely want to make amends for any disappointment you may have faced.Thank you for bringing these matters to our attention, and for giving us the opportunity to address them. We value your patronage and hope to have the chance to welcome you back in the future, so we can demonstrate the improvements we've made based on your feedback.Regards-Reservation Desk Hotel Nexus

6/10 Okay

Shanu

Travelled with family
Liked: Staff & service
Check in experience was not good, but afterwards the room was upgraded and room service/food was good
Stayed 2 nights in Jun 2023

6/10 Okay

Dilip

Travelled with family
Liked: Staff & service, property conditions & facilities
Good: - clean room - Very good breakfast service Not so good: - not very clean beds and blanket - relatively small room size - car parking space but congested and small
Response from Vaibhav Trow on 13 Jan 2023
Dear Guest,Thank you so much for sharing your experience with us! We realize we were unable to delight you in your recent stay with us. We take the feedback extremely seriously and will work on the areas of improvement with the team.It has always been our endeavor to provide our guest undivided attention and personalized service at all times, and will work towards creating an even better experience on your next visit. We eagerly await the opportunity to welcome you back and assure you of our best service and attention.Thank you,Kind RegardsHotel NEXUS

8/10 Good

Darko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant stay in Nexus hotel for our family. Personal is very kind and helpful, room was cleaned every day, bathroom sanitized. All in all worth the money and in competing with Lucknow hotel offers, you will be pleasant surprised.
Stayed 2 nights in Dec 2022
Response from Vaibhav Trow on 13 Jan 2023
Dear Guest,Thank you so much for sharing your experience with us! We are delighted to know that we were able to live up to your expectations and team are delighted to learn of your high praise.Your generous appreciation encourages all of us to go the extra mile to create a memorable experience always. It has been a great pleasure to have you at Hotel NEXUS Lucknow and we look forward to welcome you back to relive and relish the unforgettable experience again.Thank you,Kind RegardsHotel NEXUS

6/10 Okay

Prashant

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Facilities are not very good as compared to the price, also the staff was not very friendly or accommodating of the client requests.
Stayed 2 nights in May 2022
Response from Ashish Trivedi on 24 May 2022
We apolises for inconvenience caused(If Any). We have gone through your booking vaucher and discuss with our service team. Our sincere request to our guest please select right category of room for your occupancy. Family room is available for a family of upto 6 person.

10/10 Excellent

Babin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nitesh Agarwal on 6 Dec 2019
Dear Guest, At the outset, thank you very much for taking time off from your schedule and giving us your feedback. It is really heartening to get your acknowledgement about the hospitality and services extended during your stay with us. It is certainly very encouraging to get this feedback from you and I take this opportunity to convey your compliments . Your kind words indeed go a long way to improve and exceed our services to meet the expectations of our esteemed guests. Thank you once again for your positive feedback and we look forward to welcome you again at Hotel Nexus, Lucknow in your next visit :) Best Wishes, Hotel Nexus Replied by Nitesh Agarwal (Hotel Duty Manager) Replied by Nitesh Agarwal (Hotel Hotel Duty Manager)

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, fairly central and near restaurants.
Stayed 1 night in Oct 2019
Response from Nishant Srivastav on 31 Oct 2019
Dear Guest, Namaskar! At the outset, thank you very much for taking time off from your schedule and giving us your feedback. It is really heartening to get your acknowledgement about the hospitality and services extended during your stay with us. It is certainly very encouraging to get this feedback from you and I take this opportunity to convey your compliments . Your kind words indeed go a long way to improve and exceed our services to meet the expectations of our esteemed guests. Thank you once again for your positive feedback and we look forward to welcome you again at Hotel Nexus, Lucknow in your next visit :) Best Wishes, Hotel Nexus www.hotelnexus.in 0522-4304646 7388111102

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The Hotel is closed to the market and city downtown. The staff are always willing to help.
Stayed 2 nights in Jun 2019
Response from Nitesh Agarwal on 6 Nov 2019
Dear Guest, Greetings! Thank you very much for taking time off from your schedule and giving us your feedback. It is really heartening to get your acknowledgement about the hospitality and services extended during your stay with us. It is certainly very encouraging to get this feedback from you and I take this opportunity to convey your compliments . Your kind words indeed go a long way to improve and exceed our services to meet the expectations of our esteemed guests like you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. :) Best Wishes, Hotel Nexus www.hotelnexus.in 0522-4304646 7388111102

10/10 Excellent

PrathvirajNisha, Jhanshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great....The food provided here is just awesome...A must visit place
Stayed 1 night in Nov 2018
Response from Raaj on 20 Nov 2018
Thankyou so much for your kind stay with us. We, Hotel Nexus are always here to welcome you and your family in Lucknow

8/10 Good

M L

Acceptable hotel if you know the location.
Helpful staff, good food, clumsy location. Salty water, faucets half choked.
Stayed 1 night in Aug 2018
Response from Neeraj Singh on 1 Sept 2018
Dear Sir Thank you so much for taking the time to write a review of your stay with us. sorry for inconvenience that you face in our hotel & we will take this as a very serious issue & will take action against it so that it will not happen in future again.We'll look forward to welcome you again in Lucknow on your next visit with better and improved facility.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El sitio bastante sucio. Habíamos reservado habitación con cama doble y al llegar nos dijeron que nos habían guardado de dos camas individuales, que si queríamos la de matrimonio teníamos qie pagar un plus.
Stayed 1 night in Aug 2022

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel calme et propre
Dans une rue perpendiculaire et non sur la rue principale (erreur carte 200m à gauche voir photo). Personnel très sympa. Chambre de bonne taille confortable et calme
Stayed 1 night in Dec 2018
Response from P Raaj Nishad on 28 Dec 2018
Thankyou so much for your kind stay with us. We, Hotel Nexus are always here to welcome you and your family in Lucknow... Thanks and Regards Hotel Nexus www.hotelnexus.in