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"The resort was beautiful but the customer service really lacked here. "

"Our Villa was clean and ready when we arrived. Check in was easy and staff were very friendly and helpful. We were driven by golf cart to our room and bags were brought up to us. The entire stay was amazing. Very polite and respectful to all of us. Would highly recommend and would love to return. "

"Throughout my stay I was perpetually irritated by the fact that you have to show up at the pool around 7am to put an object to claim a poolside chair. Literally, people are putting playing cards down on banks of chairs. We were told this by another guest after arriving in the afternoon, and it proved out everday thereafter. The other locations for extra guests are by a restaurant about 200' away that includes picnic tables or an artifiicial turf field equally distant that had no umbrellas most days. Sitting on the picnic table benches got old very fast. We chose this resort as it was family friendly and hoped our child would enjoy meeting some other kids. He did and that was great, but they wanted to stay at the pool most of the time, so getting a chair on the beach didn't add much value for us. The staff were nice, committed to customer service and the food was very good for the most part. We won't come back here, because the pool issue was absurd and sitting on a picnic table bench was annoying. "

"This hotel was so cute. Staff was super helpful with a late check in. Made things very easy to get in to our room late. Will definitely be staying again and highly recommend! "

"The whole experience was wonderful"

"This is a great property as a place to lay your head when traveling around the island. Some of the instructions on getting around, check in, and check out were confusing and depending on where you look for it (via website, text, email, handbook in the room) there was conflicting information. While being in the middle of nature and local living is part of the experience, if you are a light sleeper, bring ear plugs and an eye mask. Those coquís and other habitat like to be loud in the evenings and mornings. The breakfast room is open 24/7 which was a huge bonus as it had an ice maker and microwave along with kitchen utensils. The room itself was pleasant and was spacious for a solo traveler. The area felt safe as the location is gated. "

"The apartment was perfect for my husband and I. The area is nice and not crowded. I loved the proximity to the main roads to travel about on the island. It had parking which we were really grateful for.it was really good value for $. I would recommend and definitely book here again. "

"This hotel was absolutely gorgeous it exceeded all of my expectations me and my daughter had a wonderful vacation the staff was excellent everyone spoke perfect English the rooms were lovely the food at Tova was delicious and we enjoyed ourselves very much the pizza by the pool side was absolutely fabulous the drinks by Nicole and Gabriel were absolutely delicious Xavier the concierge was more than a joy to help assist with taxi cabs and anything I needed"

"The staff was super friendly and helpful. Rooms were nice and clean. There were restaurants and shops nearby."