0.6 km from Luchon Thermal Baths and Resource Center
8.6 out of 10, Excellent, (89)
8.6/10
Excellent
(89)
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
18.7 km from Luchon Thermal Baths and Resource Center
8.4 out of 10, Very good, (72)
8.4/10
Very good
(72)
"The cocker did not work and we found a used condom underneath the heater.
The property is otherwise really nice as parts of it have been recently refurbished. But if you stay in one of the older rooms it is a more basic experience."
19 km from Luchon Thermal Baths and Resource Center
10.0 out of 10, Exceptional, (3)
10/10
Exceptional
(3)
"Habitación muy amplia, lo que hace que se esté cómodo, se duerme muy bien, sin ruidos, parking, en el centro, chalet de piedra con el estilo de montaña y moderno. Personal amable, por teléfono te atienden muy bien. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel.
To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
