Outdoor pool, free pool cabanas, pool loungers

Reviews of Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 183 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 103 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Coming back as always
Stayed 2 nights in May 2024
Response from Ryan on 27 May 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 Excellent

Tonisha

Travelled with family and small children
Liked: Amenities
Great experience
Stayed 3 nights in May 2024
Response from Ryan on 27 May 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon

10/10 Excellent

Amrit partap

Travelled with partner
Liked: Cleanliness, staff & service
The property is nice, has a nice pool and hot tub, however the area around the property downtown LA has a lot of homeless people so it’s kinda unsafe to walk around at night after 10pm. Otherwise the property was in good condition, the room was nice but you can tell it has been used quite a bit. Some of the cupboards in the kitchen were a little broken, the beds were not the most comfy and seemed agile when sitting on them. Personally I would stay here again if it wasn’t for the homeless population around downtown LA. For my next trip I would definitely recommend staying in Beverly Hills or West Hollywood area!
Stayed 4 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 25 May 2024
Thank you for your feedback. We’re glad you enjoyed the property and amenities, but we're sorry to hear that the surrounding area impacted your experience. We understand your concerns about the neighborhood and are working with local community leaders to improve the area’s safety. We also appreciate your comments about the room's condition and will address the maintenance issues you mentioned. We hope you'll consider giving us another chance in the future, and we're happy to recommend our sister properties in Beverly Hills or West Hollywood for your next visit.

8/10 Good

Bryant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room and very friendly staff. Great value relative to surrounding options.
Stayed 1 night in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our beautiful, spacious rooms and found our staff to be very friendly. It's wonderful to know that you appreciated the great value we offer compared to surrounding options. We look forward to welcoming you back for another fantastic stay at Level!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the spaciousness of the room and the location
Stayed 3 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the spaciousness of your room and our convenient location. We look forward to welcoming you back to Level for another great stay.

10/10 Excellent

joi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 25 May 2024
Thank you for choosing to stay with us at Level! We're thrilled to see that you had a wonderful experience and appreciate your great score. Your feedback means a lot to us.We look forward to welcoming you back soon!

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 3 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
We are delighted to know that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and it’s gratifying to hear that we met your expectations. Thank you for choosing Level, and we hope to have the pleasure of hosting you again soon!

6/10 Okay

Suhaib

Travelled with family and small children
Downtown Los Ángeles in general is not safe and it’s very dirty. But the hotel is good clean. It took the staff about an hour to check me in. Parking is very expensive. 50 for self parking and 65 for valet parking per day.
Stayed 2 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
Thank you for your feedback. We appreciate your positive comments about the cleanliness of our hotel. We apologize for the delay during check-in and understand your concerns about the parking fees. Downtown Los Angeles can indeed be challenging, but we strive to provide a safe and clean environment for our guests. We will review our check-in procedures to improve efficiency and will consider your comments about parking costs for future planning. We hope to welcome you back to Level and provide a better experience.

10/10 Excellent

Sydni

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you loved your stay at our hotel. It is always our goal to provide an exceptional experience for our guests, and your generous rating is truly appreciated. We look forward to welcoming you back to Level on your next visit!

2/10 Terrible

Lissette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aaron Gonzales- Guest Services Manager on 24 May 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience you faced. Please know that we would like to address your concerns to prevent them from happening in the future. We hope you will give us another chance to provide you with the exceptional service and comfort you deserve. If you have any further details you'd like to share, please contact us directly.

10/10 Excellent

Crystal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having the full kitchen
Stayed 2 nights in May 2024
Response from Ryan on 20 May 2024
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit, and all the amenities Level has to offer. We hope to welcome you back very soon. Thank you again!

8/10 Good

jung yun

Travelled with family and small children
I always stay at the level when i go to la. Location is very convenient and level has a kitchen so its nice :) but there is no housekeeping services. And sofa bed was broken in the room that i stayed.
Stayed 2 nights in May 2024
Response from Ryan on 20 May 2024
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon. Thank You

10/10 Excellent

TK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on 20 May 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

2/10 Terrible

Royalle

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Aaron Gonzales- Guest Services Manager on 15 May 2024
Thank you for being our guest. We strive to provide the best experience for our guests; however, please accept our sincerest apologies for not meeting your expectations during your recent visit. Please do not hesitate to share more detailed feedback with our Guest Services Team, We would love to know how we can improve our services in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Aaron Gonzales- Guest Services Manager on 16 May 2024
Thank you for choosing Level for your recent stay! We hope you had a wonderful experience and enjoyed all the amenities we have to offer. Your feedback is important to us, and we look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on 15 May 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 Okay

David

Disliked: Amenities
Water was hot no cold water
Stayed 1 night in May 2024
Response from Ryan on 15 May 2024
Good Morning, Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Excellent

Camille

Stayed 1 night in May 2024

10/10 Excellent

Jamal

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was good place to stay
Stayed 1 night in May 2024
Response from Aaron Gonzales- Guest Services Manager on 16 May 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Tommie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice all amenities were very nice house keeping could have clean before we arrived
Stayed 3 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amenities Level has to offer. We apologize for any oversight regarding the cleanliness of your room upon arrival. Please be assured that maintaining high standards of cleanliness is a priority for us, and we're addressing this issue to ensure it doesn't happen again. We hope to have the opportunity to welcome you back and provide a flawless experience in the future.

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024
Response from Ryan on 20 May 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from Ryan on 20 May 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view!
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you for your kind words! We're so glad to hear that you loved your stay at Level and enjoyed the beautiful views. It's always our goal to provide a memorable experience, and we're thrilled we could deliver that for you. We look forward to having the pleasure of welcoming you back again soon!

10/10 Excellent

Collette

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property and staff were amazing. Very friendly, always helpful. The rooms were awesome with amazing views. My ten year old loved it. Will stay again
Stayed 3 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Level, from our friendly and helpful staff to the awesome rooms with amazing views. It's wonderful to know that your ten-year-old loved the experience too! We appreciate your plans to stay with us again, and we look forward to welcoming you back for another memorable visit.

10/10 Excellent

Charles

Stayed 4 nights in Apr 2024
Response from Ryan on 20 May 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and convenient friendly staff and secure would definitely recommend
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you so much for your positive review about your recent visit to Level! We're thrilled to hear that you found everything to your liking, from the convenience of our services to the friendliness and security provided by our staff. It's wonderful to know that you would recommend us to others. We look forward to welcoming you back soon for another great experience.

10/10 Excellent

Hulicez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, never disappoints have been booking with them for years now
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you for your continued loyalty and for sharing such a wonderful review! We're delighted to know that our property consistently meets your expectations and that you've enjoyed your experiences with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional stays in the future

6/10 Okay

Arun K

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The views of downtown LA and surrounding were amazing. The sunrise and sunsets were gorgeous. However the property seems neglected. The 2 bedroom suite we were in had power outlets in the kitchen that didn’t work and one was broken. The dishwasher didn’t really work. Only the TV in the living room worked, the TVs in other 2 rooms didn’t work with the remote. The pool was under maintenance and guest were offered to use the pool in the neighboring property. But the basketball court was great, my son and I enjoyed it. Since we were out pretty much all day sightseeing so didn’t really have much time time to watch TV or do extensive cooking so we made do
Stayed 4 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
Thank you for your detailed feedback about your recent visit at Level. It's wonderful to hear that you enjoyed the stunning views of downtown LA and the beautiful sunrises and sunsets from our property. We apologize for the issues you encountered in your suite and the inconvenience caused by the pool maintenance. We are taking immediate steps to address the electrical and appliance concerns in our suites to ensure everything is in perfect working order. We're glad to know that you and your son enjoyed the basketball court, and we hope that these experiences, along with your sightseeing adventures, left you with fond memories of your stay. We look forward to the opportunity to host you again, providing a seamless and fully enjoyable experience.

10/10 Excellent

Gina

Stayed 7 nights in Apr 2024
Response from Ryan on 15 May 2024
Good Morning, It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 Excellent

Gnarley

Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 1 May 2024
We're delighted to hear that you had a fantastic stay at Level! Thank you for taking the time to let us know how much you enjoyed your visit. It's guests like you that make our job so enjoyable. We appreciate your feedback and are eager to host you again soon for another delightful experience!

8/10 Good

Kelvin

Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 16 May 2024
We are thrilled you chose Level for your stay! Thank you for being our guest. We hope you had a fantastic time and look forward to your next visit for an even better experience . Your support means the world to us.

10/10 Excellent

Prince, Katy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Apr 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 Terrible

Micheal

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During my stay my air-conditioning went off for 5 hours and i had to take a cold shower with low water pressure and then no water on Friday due to a pipe burst
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Apr 2024
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.

10/10 Excellent

Edvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beat my expectations!
Stayed 1 night in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 16 Apr 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 Poor

Megan

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Stayed 3 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 14 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Stayed 4 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 14 Apr 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 Excellent

Illan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Apr 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 Good

Kalecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 9 Apr 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Poor

Heather Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 Poor

Amy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 Excellent

Chelsea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
Stayed 2 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

8/10 Good

Pornnapha

Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Apr 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We hope to welcome you back to Level for an even better visit in the future. Thank you for your wonderful feedback.

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 2 Apr 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!

2/10 Terrible

GLORIA

Stayed 2 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Apr 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted and checked in fast and friendly, very clean and nice
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 1 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from suite. Definitely coming back
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 1 Apr 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!

10/10 Excellent

Shellie, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 29 Mar 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.

6/10 Okay

Abdulraheman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Late check in
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top tier!! The staff was amazing and the view is incredible!
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 18 Mar 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.