Exterior

Reviews of La Quinta Inn & Suites by Wyndham NE Long Beach/Cypress

2.5 out of 5
La Quinta Inn & Suites by Wyndham NE Long Beach/Cypress
12441 Carson St, Hawaiian Gardens, CA

Reviews

7.4

Good

Rating 10 - Excellent. 387 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 108 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Toai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get more for what you pay for. Other hotels in the area are way overpriced for the same or less amenities. Breakfast area is big. Lobby also has sitting area. Fast check in.
Stayed 2 nights in May 2024
Response from Bryan Mehta on 23 May 2024
Thank you for such kind words Toai, We had a pleasure hosting you and hope to see you again. Our staff will be extremely motivated to hear your kind remarks.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the money. Amentities were all broke, no pool, no hot tub, no laundry.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 22 May 2024
Dear Christina, thank you for your review. We’re pleased to hear you found good value for our accommodations. However, we apologize for the inconvenience caused by the broken amenities, including the pool, hot tub, and laundry facilities. We are actively working to repair and improve these facilities to better serve our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Hawaiian Gardens.Best Regards,Customer Care Team

8/10 Good

Daniel, Roseville

Clean and in order
Stayed 1 night in May 2024
Response from Customer Care Team on 22 May 2024
Dear Daniel, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and well-equipped accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Hawaiian Gardens on your next visit!Best Regards,Customer Care Team

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that will go out of there way from the manger to housekeeping to the staff who has chow ready every morning Great coffee Thank you
Stayed 7 nights in May 2024
Response from Customer Care Team on 22 May 2024
Dear Steve, thank you for your wonderful review. We are thrilled to hear that our staff, from management to housekeeping, made your stay enjoyable and that you appreciated our morning chow and coffee. It's always gratifying to know our efforts to go above and beyond for our guests are recognized. We look forward to welcoming you back to our place for another pleasant stay.Best Regards,Customer Care Team

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024
Response from Customer Care Team on 17 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to from the hwy.
Stayed 1 night in May 2024
Response from Customer Care Team on 8 May 2024
Dear Pam, thank you for letting us know you had a great stay at La Quinta Hawaiian Gardens. We're glad our convenient location with easy access to the highway worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great clean quiet oh and the mornibg chow is great great coffee cant bet the breaskfast
Stayed 8 nights in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Steve, we're delighted to hear that you enjoyed your stay with us. We appreciate your positive feedback regarding our cleanliness, quiet atmosphere, and delicious breakfast offerings. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, property conditions & facilities
Read the above
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Leonora, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Hawaiian Gardens. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 Excellent

CURTIS

Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Theresa

Travelled with partner
Liked: Property conditions & facilities
Our room was clean, and the bed comfortable. The bathroom was a nice size to spread out our own toiletries. They do have Dove shower soap, shampoo and conditioner, although we used our own. The shower was pretty weak, but got hot quickly, so didn't waste a bunch of water. There was very little corridor noise, and being on the top floor there was no one above to hear walking around. Our biggest complaint was about breakfast offerings and the staff there. If you plan to go to the breakfast toward the later end, beware! We felt that we had to rush, but were not accommodated well. The lady doing most of the work there spoke very little English, and didn't understand my questions. A man who seemed to be overseeing things (but doing no work) had to intervene, but was no more helpful. The waffle batter cup sat in a pool of overflow, there was very little bread left and it was dry. There were overdone scrambled eggs, the hash browns were clumps of unappetizing potato. They had sausage patties, which were pretty good. There was almost no coffee and both of us got bubbly spatters in our cups, giving up trying to get more. There was only a sweet creamer offered, no plain cream, just that sweetened variety. So even though there was a good variety offered, most of it was sub-par. Most of the tables had not been wiped after others used them and they were dirty and sticky. We ate as quickly as possible, and found a coffee shop to enjoy our morning cup!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Theresa, thank you for taking the time to provide detailed feedback about your recent stay at our hotel. We are pleased to hear that you found your room clean, spacious, and comfortable, and that you appreciated the amenities provided in the bathroom. However, we sincerely apologize for the disappointing experience you had with our breakfast offerings and the service provided by our staff in the breakfast area. It is disheartening to hear that you felt rushed and that your questions were not understood or adequately addressed. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure that all guests receive attentive and timely service. Additionally, we will review our breakfast options and work to improve the quality and variety of items available. Let us take a detailed look at our morning meal menu and your suggestions to see what can be accommodated for the comfort of our customers. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great hotel
Stayed 7 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Steve, we are delighted to know that you had a great stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Hawaiian Gardens so we can deliver an incredible La Quinta guest experience!Best Regards,Customer Care Team

8/10 Good

Karyn

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Karyn, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Hawaiian Gardens on your next visit!Best Regards,Customer Care Team

10/10 Excellent

Kimberly

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Kimberly, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Hawaiian Gardens. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing not to like was a outstanding hotel Great staff they will work with you if you have any problems
Stayed 8 nights in Mar 2024
Response from Customer Care Team on 9 Apr 2024
Hi Steve, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our amenities and resources!Best Regards,Customer Care Team

6/10 Okay

Mayra

Travelled with family
Room smelled dirty room was for 3 people only got 2 towels ,trash was not taken out had to asked for clean towels the second day . Staff was ok had to self checked out since receptionist was outside taking a smoke break .
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 9 Apr 2024
Dear Mayra, we sincerely apologize for the shortcomings you experienced during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations. Please know that your feedback will be addressed with our housekeeping and front desk teams to ensure immediate improvements. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards,Customer Care Team

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very nice room!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 5 Apr 2024
Dear Grace, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, pleasant room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Hawaiian Gardens.Best Regards,Customer Care Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is great no problems great staff housekreeping does a outstanding job Morning chow is great good selections Coffee is awesome Thank you
Stayed 7 nights in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Steve, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services, breakfast choices, and coffee. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our facilities and services!Best Regards,Customer Care Team

2/10 Terrible

Spencer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for less than 6 hours. Got to our room at 11 pm, put in a room adjoining to a room with two large dogs. Both kept barking all night long. Owner did not keep them quiet, called, went to front desk…nothing was done. Had the joy of getting about 2 hours of sleep and listened to barking dogs all night long. Horrible that the staff could care less, including the manager of the hotel who was supposed to call me when he arrived at 7:30 am and didn’t. Horrible place, lacking customer service. Do not stay here.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Spencer, we sincerely apologize for the negative experience you had during your brief stay with us. Your feedback is concerning, and we are investigating the matter with our staff to ensure that appropriate action is taken. We're sorry for the disturbance caused by the barking dogs from the neighboring room and the lack of an adequate response from our team. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. It pains us that you did not have a good time staying with us. We assure you that we will look into our facilities, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We regret that your visit to our hotel was not as fruitful as we wished, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Best Regards,Customer Care Team

10/10 Excellent

Darryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, awesome to interact with. Will definitely come back again.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Hi Darryl, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our amenities and resources!Best Regards,Customer Care Team

8/10 Good

Milton

Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean!
Stayed 6 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Karina, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Hawaiian Gardens.Best Regards,Customer Care Team

4/10 Poor

Ariana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel ran out of toilet paper on our third day of stay. Room was on the first floor so was really noisy all night till the morning, there’s no door insulator so the bright light and noise comes through. Had to stuff them with towels to drown it out.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 15 Mar 2024
Dear Ariana, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Hi Thomas, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful staff services. It is a proud moment for our team members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 Excellent

SUREKHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff here. Is outstanding they go out of there to help
Stayed 9 nights in Feb 2024
Response from Customer Care Team on 13 Mar 2024
Dear Steve, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our incredible customer service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our facilities and services!Best Regards,Customer Care Team

10/10 Excellent

Bau

Travelled with partner
Nice place
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Bau, thank you for letting us know you had a great stay at La Quinta Hawaiian Gardens. We're glad our pleasant accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly was very well kept , front staff was super friendly , I spent one night and there was a lot to do around the area definitely a great hotel.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Jessica, we are pleased that you thoroughly enjoyed your time at La Quinta Hawaiian Gardens. We appreciate you letting us know how satisfied you were with our well-kept property conditions, friendly front desk service, and lovely location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Hawaiian Gardens.Best Regards,Customer Care Team

10/10 Excellent

Han gi

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Hey Han, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at La Quinta Hawaiian Gardens!Best Regards,Customer Care Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we're outstanding breakfast was great front desk Staff was outstanding no problems at all at this hotel
Stayed 5 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Steve, it's our absolute pleasure to know you loved your stay with us at La Quinta Hawaiian Gardens. We strive to provide excellent value to our guests through our delicious breakfast offerings and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Hawaiian Gardens.Best Regards,Customer Care Team

2/10 Terrible

Elena, Irvine

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kriss

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Tariq

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Renee

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Housekeeping wasn’t great. Did not get daily service and when I asked for towels, I wasn’t given the right amount. Public areas i.e. Elevator and halls were not clean. Elevator seemed as if it was about to snap off.
Response from Customer Care Team on 20 Feb 2024
Dear Renee, we sincerely apologize for the inconvenience you experienced during your stay regarding the housekeeping and cleanliness issues. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure that such oversights do not recur. Additionally, we will promptly inspect the elevator to address any safety concerns. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Rosa, we are thankful for giving our hotel a splendid rating for our customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

8/10 Good

heather

Travelled with family
Liked: Staff & service, room comfort
Stay was fair. Older, well worn hotel.
Stayed 1 night in Feb 2024
Response from Bryan Mehta on 18 Feb 2024
Dear Heather, Thank you for your kind ratings, we will take you comments into consideration and i am happy to inform you, some services will be upgraded in short time, we hope to see you in future.Thank you for staying with us, it was an honor to serve you.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Bryan Mehta on 18 Feb 2024
Dear John, your comments will be shared with the staff to motivate them to continue to serve our guests in same manner. We hope you enjoyed your stay with us here at LaQuinta Inn and Suites, and we look forward to welcoming you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Robert, we are happy to have hosted you and served you well at La Quinta Hawaiian Gardens. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 Excellent

Daunier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bryan Mehta on 18 Feb 2024
Thank you Daunier for your perfect rating, we had a pleasure to serve you and your family, we look forward to welcoming you in near future.

10/10 Excellent

MARILYN

Liked: Staff & service, property conditions & facilities
ok
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Marilyn, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Diana was above and beyond excellent service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Cesar, we are thankful for giving our hotel a splendid rating for our customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Dawood Shafi

Stayed 5 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt unsafe in neighborhood around hotel
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Hey Heather, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. However, we are sorry to hear you felt unsafe in the surroundings. We shall discuss this with our management team and see what can be improved. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. Let us know the next time you're in town so we can set up another riveting holiday for you at La Quinta Hawaiian Gardens!Best Regards,Customer Care Team

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Friendly staff. Very clean.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Benjamin, thank you for letting us know you had a great stay at La Quinta Hawaiian Gardens. We're glad our clean accommodations impressed you. Providing excellent facilities and friendly staff services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

8/10 Good

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

janine

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Staff attentive but closed breakfast a few minutes early Hot tub very small and not hot
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Janine, thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive comments about our attentive staff. However, we're sorry to hear about the inconvenience you experienced with the breakfast hours and the hot tub. Please accept our apologies for any disappointment caused. We'll handle these issues with our team to ensure they are resolved promptly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you on a future visit.Best Regards,Customer Care Team

10/10 Excellent

ZACHARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was amazing, this property is definitely family safe and I do recommend.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Zachary, thank you for your wonderful review! We're delighted to hear that you found your room amazing and felt that our property is family-safe. Your recommendation means a lot to us. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent experience.Best Regards,Customer Care Team

4/10 Poor

IVOR

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT a great experience
Booked two rooms, and when I arrived one of them had been cancelled. Arrived with the confirmation which showed clearly that I had two rooms booked but no, they wouldn't have it. La Quinta blamed Hotels.com, gave me the second room required and charged me MORE because I had to pay the day rate. I guess I'll never know the truth but is was incredibly poor. Overall state of the room was very poor, and the bathroom hardly clean.
Stayed 2 nights in Jan 2024
Response from Bryan Mehta on 30 Jan 2024
Dear Ivor, Thank you for taking the time to review us, i am very sadden to hear one of your reservations was cancelled. We understand how inconvenient that could be while traveling. After reviewing your concerns we looked into your reservation details. Reservations were booked on a 3rd party portal, 2 separate reservations, and one of the reservations was also cancelled on 3rd party portal. we know this because if any employee make any changes to the reservation, the system marks it under employees login, as in this case it was clearly done on 3rd party portal as hotel didn't make any changes to your reservation. I hope that explains things in detail and gives you better look what happened with your second reservation. We had availability that night and staff could only honor to walk you in to accommodate your stay. Rest assured we will look deeper in the matters of your stay and all your concerns have been noted to ensure better customer satisfaction for our future guests. I hope you give us another chance in future to earn you perfect ratings.