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Dear Doreen, Thank you for taking the time to rate your stay. We're happy that it was a great stay! We welcome you back anytime and look forward to seeing you.
Everything was great will be staying there again for sure
Alexis
Stayed 3 nights in Apr 2024
Response from NPatel, GM on 5 May 2024
Dear Alexis, Glad to hear you had an excellent stay with us and we look forward to seeing you again soon. Thank you for taking the time to rate us and give us your feedback!
Dear Davon, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay and look forward to hosting you in the future!
10/10 Excellent
HUNGCHANG
30 Apr 2024
HUNGCHANG
Stayed 1 night in Apr 2024
Response from NPatel, GM on 20 May 2024
Dear Guest, Thank you for your excellent rating! We appreciate your business and hope you choose us on your next visit to Ontario.
Dear Damian, Thank you for choosing our hotel and rating your stay. We're glad you had a good stay with us. If you have any more specific feedback please feel free to contact our front desk or let us know the next time you stay with us. We hope to see you again soon!
10/10 Excellent
Vetekina, Euless
28 Apr 2024
Liked: Cleanliness
Vetekina
Stayed 3 nights in Apr 2024
Response from NPatel, GM on 30 Apr 2024
Dear Vetekina, We're happy to hear you had an excellent stay with us. Please come see us again soon! Thank you for your business and rating your stay.
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway
Mario
Stayed 1 night in Apr 2024
Response from NPatel, GM on 24 Apr 2024
Dear Mario, We're happy to hear you had a good stay in our jetted tub suite! Thank you for rating your stay and taking the time to provide details. We hope you come stay with us again soon!
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby
Mario
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Mario, I'm glad you found our hotel to be conveniently located, especially for food options. Thank you for choosing our hotel and the excellent review. We hope to welcome you back soon!
10/10 Excellent
Angelica
Business traveller
26 Mar 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Customer service is awesome, but the place was dirty, hairs all over the place it looked like never was cleaned. I felt uncomfortable
Angelica
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Angelica, We appreciate your feedback. I'm glad the customer service was excellent but disappointed to hear about issues you faced with cleanliness. I will look into this further and work with our team to make improvements. We hope you give us another chance in the future. I appreciate you not giving us poor rating based on the issue you faced. You should receive an email from me shortly, please feel free to reach out for a discounted rate on a future stay.
We stopped here to sleep for seven hours. It was quiet, clean and comfortable.
Matthew
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Matthew, we're glad our hotel was perfect for your quick stop! Thank you for staying at Hotel Hacienda and we welcome you back next time you are passing through.
4/10 Poor
Ricky
25 Mar 2024
Ricky
Stayed 1 night in Mar 2024
Response from NPatel, GM on 24 Apr 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
Dear Ezequiel, We're sorry that your stay was less than satisfactory. We appreciate you contacting our staff during your staff and giving us the opportunity to resolve the issues you faced.
I would stay here again. The property itself is a bit dated, but whoever the management/owner really made an effort keep the place clean. My family and I stayed in room#111 on the ground floor. The room was clean and towels are well prepared and folded. The bed was comfortable (if you like medium firm), the bathroom was tidy no broken tile or door. Everything was functioning the way it should. But the best part is.. there was no loitering people outside. I felt safe staying here with my family.
walter
Stayed 1 night in Feb 2024
Response from NPatel, GM on 27 Feb 2024
Dear Walter, We're happy you had a great experience at our hotel. I appreciate you taking the time to share your experience with us and will be sure to share it with the staff!
I went to check in, i had booked a reservation and they didnt have me on computer Hotel didnt help at all or first operator i was pretty much doing there job in the rain for about 2 hours hotel closed door on me it was all bad at first, finally checked in but was not compensated for big inconvenience i went to get my room everything else was ok bad scores was cause of hotel customer service and first operator 2nd operator helped out he was cool
Verified traveller
Stayed 1 night in Feb 2024
Response from NPatel, GM on 26 Feb 2024
Dear Guest. We are sorry for the inconvenience you faced while trying to check in. I reviewed the details of your reservations and while you made the reservation at 9:50pm, the reservation was not confirmed by Hotels.com and sent to us until 11:50pm. Unfortunately, if we haven't received the reservation we are unable to contact the third-party without any information to reference and we have to ask you to contact them. That is their policy. In the future, if you want to avoid delays in us receiving the reservation, you can call us to book directly. I'm glad the rest of your stay was good and you were satisfied with the room.
Dear Noemi, I’m glad you found our property to be clean and staff friendly. We’re happy to hear you had an excellent stay. Please let us know if there is ever something we can do to assist you during a stay. We look forward to welcoming you back soon!
Dear Leonel, We’re so happy that you frequent our hotel and find our staff to be friendly! If there is ever any specific feedback from your stay or something you need, please contact the Guest Services team at the front desk anytime and you can always request to speak with me.
We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.
Kari
Stayed 2 nights in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Kari, I’m glad to hear you and family had a great stay with us! I appreciate the feedback and we’ll take the specific details to review what we can do better. We hope you choose us again next time!
Hi Stephanie, We appreciate you taking the time to rate your stay. I’m glad your stay with us was good. If you have any specific feedback to help improve our hotel, please contact the front desk team and they will be happy to receive the feedback. We hope you come stay with us again soon!
Rooms are mostly renovated, but the bathtub was dated and a bit corroded around the drain. There were a couple hairs in the bathroom. Location is right next to the freeway onramp so expect continuous vehicle noise.
Brian
Stayed 1 night in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Brian, Thank you for giving us your feedback. We’re glad your stay with us was good overall. We’ll share your specific feedback with our team so we can continue to make improvements at our hotel to best serve our guests. We look forward to seeing you again!
Hi Marison, We appreciate you taking the time to review your stay and give us feedback. I'm glad you had a quiet stay and hopefully got some rest. We hope to see you back soon.
6/10 Okay
Cinthia
Travelled with family and small children
12 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room looked clean at a glance but it was dusty the floor was dirty and on top of that there was cockroaches in the room. It was a rainy day so we wanted some coffee as the have a coffee maker in the room. But once I opened it to prep for the coffe it was dusty and dirty as if no one cleaned after. We had kids with us and definitely would not comeback specially with kids.
Cinthia
Stayed 1 night in Jan 2024
Response from NPatel, GM on 14 Feb 2024
Hi Cinthia, I'm sorry that your room was not cleaned properly. We will look into the issues you mentioned and share the feedback with our team so we can do better moving forward. Thank you for taking the time to review your stay and give us your feedback.
6/10 Okay
Lowell
Travelled with family
2 Feb 2024
Disliked: Cleanliness
Close to our wedding venue and the freeway.
Lowell
Stayed 2 nights in Jan 2024
Response from NPatel, GM on 6 Feb 2024
Dear Lowell, We're happy that you found our hotel to be conveniently located for your visit to Ontario. Thank you for taking the time to leave your feedback. If you have additional feedback to help make our hotel better, please feel free to contact our hotel front desk to share details from your stay. We hope to see you again!
Pros - close to freeway and food. Room was big.
Cons - Room walls and ceiling are not well insulated - a lot of noise throughout the night. The amenities were minimal, tiny pool, poor parking availabality . Paying extra to get a room with a jetted tub was a waste - the water does not get warm enough to enjoy a bath.
Verified traveller
Stayed 1 night in Jan 2024
Response from NPatel, GM on 30 Jan 2024
Dear Guest, I'm sorry that you didn't have positive experience at our hotel. We truly appreciate your input and have noted your feedback. We will do our best to investigate and resolve the issue mentioned in your feedback to make possible improvement.
6/10 Okay
Ricardo
15 Jan 2024
Liked: Staff & service
Ricardo
Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
We appreciate your feedback. If there are any specific details from your stay that we can address and use to make improvements, please reach out to our front desk. Thank you for choosing to stay with us.
I'm happy to hear you had a good stay with us and found the area to be safe and quiet. We hope you got good rest during your stay. Please come back and see us again soon.
8/10 Good
Sergio
14 Jan 2024
Sergio
Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
We're glad you had a good stay with us! Thank you for your business and time to give us your feedback.
4/10 Poor
Maria
Travelled with partner
11 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could hear conversations from room next door
Maria
Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
Thank you for taking the time to rate us and give us feedback on why your stay was less than satisfactory. I'm sorry that you experienced noise related issues during your stay. Please let our front desk staff know this at anytime and we'll be happy to address immediately. We'll take your feedback and try to make improvements the best we can. Thank you!
Dear Guest, we're sorry to hear your stay was less than satisfactory. We'd like to to address any issues we can and make improvements where possible. A member of our management team will reach out to you for more information. Thank you for taking the time to rate your stay.
6/10 Okay
Rhonda
6 Dec 2023
Rhonda
Stayed 3 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
Thank you for your feedback. We value each guest's experience at our hotel. We're sorry to hear that your stay was not as expected. Please reach out to our front desk or by email to share your experience so we can have our team address these issues for you and other guests. We hope you give us a chance for a better in the future.
8/10 Good
Shaela
Business traveller
5 Dec 2023
Liked: Cleanliness, staff & service
While I thought it was little noisy in my room because of the highway, the hospitality was excellent and really wonderful to engage with.
Shaela
Stayed 3 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
We're glad to hear our staff treated you well.. They are wonderful and we love to hear that from our guests! We'll share your feedback with our team. I'm sorry about the highway noise, it's more some days than others but it makes us convenient to get to as well. We hope you choose us again for your next stay in the area.
I had 5 in my party i was expecting a couch with a bed or a roll away at the location but they did not have any thing like that.
That was the only thing that was irritating
Marty
Stayed 1 night in Nov 2023
Response from NPatel, GM on 5 Dec 2023
Hi Marty, Thank you for the feedback. Unfortunately our rooms with two queen beds don't have space for a sofa or a roll away. We do not have any rollaway beds at our hotel.
10/10 Excellent
Lesly
Travelled with partner
20 Nov 2023
Liked: Staff & service, amenities
Not bad
Lesly
Stayed 1 night in Nov 2023
Response from NPatel, GM on 24 Nov 2023
We're happy to get your 5 out of 5 rating! If there is something we can do to improve, please let our team know. We hope you choose us again soon!
10/10 Excellent
Chris
18 Nov 2023
Chris
Stayed 1 night in Nov 2023
Response from NPatel, GM on 24 Nov 2023
Thanks for taking the time to rate your stay! We're glad you had a good stay. Please let us know if there is anything we can do to improve.
Thank you for taking the time to review your stay. We're happy to hear you had a great stay with us! Please come back soon to stay with us again.
8/10 Good
Verified traveller
13 Nov 2023
Liked: Staff & service, room comfort
Service was excellent and very friendly but the room was a little dirty. It looked clean till you started really looking at it. The shower was dirty and so was the toilet. There was food stuck to the sofa and the floors were dirty in the bathroom as if someone spilled something and it wasn’t cleaned.
Verified traveller
Stayed 1 night in Nov 2023
Response from NPatel, GM on 14 Nov 2023
Thank you for your feedback. A member of your management team has reached out address this issue with you directly. We will share your feedback with our team in effort to make necessary improvement.
6/10 Okay
Elizabeth
13 Nov 2023
Elizabeth
Stayed 4 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
Thank you for taking the time rate your stay and give us your feedback. We value your feedback and strive to continously improve. If there is something specific you'd like to share with us, please reach out to our hotel front desk.
10/10 Excellent
Paul
Travelled with family
12 Nov 2023
Liked: Cleanliness, staff & service, amenities
Fair Motel in a busy commercial area.
Paul
Stayed 1 night in Nov 2023
Response from NPatel, GM on 14 Nov 2023
We're happy that you were HAPPY! Thank you for choosing us and giving us your feedback.
6/10 Okay
Alexsia
4 Nov 2023
Alexsia
Stayed 1 night in Oct 2023
Response from NPatel, GM on 7 Nov 2023
Seems like you had a satisfactory stay but there's rooms for improvement. A member of our team will reach out to you for more details. Thank you for taking the time to rate your stay, it is very helpful for us.
Within 75 feet of several sit down restaurants. Quiet. Friendly staff. No bugs.
Robert
Stayed 2 nights in Oct 2023
Response from NPatel, GM on 7 Nov 2023
We're glad you found our hotel to be conveniently located, quiet and our staff to be friendly. Thank you for taking the time to rate us and give us feedback!