2 Queen Beds Jetted Tub Suite | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Reviews of Hotel Hacienda at Ontario Ranch

2 out of 5
Hotel Hacienda at Ontario Ranch
2425 S. Archibald, Ontario, CA

Reviews

7.4

Good

Rating 10 - Excellent. 324 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 108 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from NPatel on 22 May 2024
Dear Luis, We're glad you had a great stay with us! Thank you for your business and feedback.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from NPatel on 22 May 2024
Dear Sandy, we're glad you choose to stay with us and had a wonderful stay! Thank you for taking the time to rate your stay.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from NPatel, GM on 20 May 2024
Dear Doreen, Thank you for taking the time to rate your stay. We're happy that it was a great stay! We welcome you back anytime and look forward to seeing you.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from NPatel, GM on 20 May 2024
Thank you for the excellent feedback! We appreciate you taking the time to let us know. Please come back soon!

10/10 Excellent

zakaria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from NPatel, GM on 16 May 2024
Dear Zakaria, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay with us.

10/10 Excellent

Lisette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for a quick night for tournament. Good location and price
Stayed 1 night in May 2024
Response from NPatel, GM on 7 May 2024
Dear Lisette, I'm happy to hear our hotel was great for you quick trip. Thank you for selecting us and taking the time to rate your stay with you!

10/10 Excellent

Alexis

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great will be staying there again for sure
Stayed 3 nights in Apr 2024
Response from NPatel, GM on 5 May 2024
Dear Alexis, Glad to hear you had an excellent stay with us and we look forward to seeing you again soon. Thank you for taking the time to rate us and give us your feedback!

10/10 Excellent

Davon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NPatel, GM on 5 May 2024
Dear Davon, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay and look forward to hosting you in the future!

10/10 Excellent

HUNGCHANG

Stayed 1 night in Apr 2024
Response from NPatel, GM on 20 May 2024
Dear Guest, Thank you for your excellent rating! We appreciate your business and hope you choose us on your next visit to Ontario.

8/10 Good

Damian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NPatel, GM on 30 Apr 2024
Dear Damian, Thank you for choosing our hotel and rating your stay. We're glad you had a good stay with us. If you have any more specific feedback please feel free to contact our front desk or let us know the next time you stay with us. We hope to see you again soon!

10/10 Excellent

Vetekina, Euless

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from NPatel, GM on 30 Apr 2024
Dear Vetekina, We're happy to hear you had an excellent stay with us. Please come see us again soon! Thank you for your business and rating your stay.

6/10 Okay

savanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NPatel, GM on 24 Apr 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway
Stayed 1 night in Apr 2024
Response from NPatel, GM on 24 Apr 2024
Dear Mario, We're happy to hear you had a good stay in our jetted tub suite! Thank you for rating your stay and taking the time to provide details. We hope you come stay with us again soon!

4/10 Poor

Irlanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NPatel, GM on 24 Apr 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from NPatel, GM on 8 Apr 2024
Dear James, thank you for your review! We're glad that you had a good stay with us. Thank you for choosing the Hotel Hacienda and come back soon!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Mario, I'm glad you found our hotel to be conveniently located, especially for food options. Thank you for choosing our hotel and the excellent review. We hope to welcome you back soon!

10/10 Excellent

Angelica

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Customer service is awesome, but the place was dirty, hairs all over the place it looked like never was cleaned. I felt uncomfortable
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Angelica, We appreciate your feedback. I'm glad the customer service was excellent but disappointed to hear about issues you faced with cleanliness. I will look into this further and work with our team to make improvements. We hope you give us another chance in the future. I appreciate you not giving us poor rating based on the issue you faced. You should receive an email from me shortly, please feel free to reach out for a discounted rate on a future stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here to sleep for seven hours. It was quiet, clean and comfortable.
Stayed 1 night in Mar 2024
Response from NPatel, GM on 8 Apr 2024
Dear Matthew, we're glad our hotel was perfect for your quick stop! Thank you for staying at Hotel Hacienda and we welcome you back next time you are passing through.

4/10 Poor

Ricky

Stayed 1 night in Mar 2024
Response from NPatel, GM on 24 Apr 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great
Stayed 1 night in Mar 2024
Response from NPatel, GM on 23 Mar 2024
Glad you had a great experience with us at Hotel Hacienda!! Come back soon! Thank you for the review and your business

4/10 Poor

EZEQUIEL, Half Moon Bay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NPatel,GM on 18 Mar 2024
Dear Ezequiel, We're sorry that your stay was less than satisfactory. We appreciate you contacting our staff during your staff and giving us the opportunity to resolve the issues you faced.

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the staff how friendly they were ans they gave good snacks..i would definitely come back here
Stayed 1 night in Mar 2024
Response from NPatel,GM on 18 Mar 2024
Dear Krystal, We're glad you enjoyed the breakfast snacks and our friendly staff. We hope to welcome you back soon!

10/10 Excellent

walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. The property itself is a bit dated, but whoever the management/owner really made an effort keep the place clean. My family and I stayed in room#111 on the ground floor. The room was clean and towels are well prepared and folded. The bed was comfortable (if you like medium firm), the bathroom was tidy no broken tile or door. Everything was functioning the way it should. But the best part is.. there was no loitering people outside. I felt safe staying here with my family.
Stayed 1 night in Feb 2024
Response from NPatel, GM on 27 Feb 2024
Dear Walter, We're happy you had a great experience at our hotel. I appreciate you taking the time to share your experience with us and will be sure to share it with the staff!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I went to check in, i had booked a reservation and they didnt have me on computer Hotel didnt help at all or first operator i was pretty much doing there job in the rain for about 2 hours hotel closed door on me it was all bad at first, finally checked in but was not compensated for big inconvenience i went to get my room everything else was ok bad scores was cause of hotel customer service and first operator 2nd operator helped out he was cool
Stayed 1 night in Feb 2024
Response from NPatel, GM on 26 Feb 2024
Dear Guest. We are sorry for the inconvenience you faced while trying to check in. I reviewed the details of your reservations and while you made the reservation at 9:50pm, the reservation was not confirmed by Hotels.com and sent to us until 11:50pm. Unfortunately, if we haven't received the reservation we are unable to contact the third-party without any information to reference and we have to ask you to contact them. That is their policy. In the future, if you want to avoid delays in us receiving the reservation, you can call us to book directly. I'm glad the rest of your stay was good and you were satisfied with the room.

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and friendly staff
Stayed 1 night in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Noemi, I’m glad you found our property to be clean and staff friendly. We’re happy to hear you had an excellent stay. Please let us know if there is ever something we can do to assist you during a stay. We look forward to welcoming you back soon!

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly
Stayed 1 night in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Leonel, We’re so happy that you frequent our hotel and find our staff to be friendly! If there is ever any specific feedback from your stay or something you need, please contact the Guest Services team at the front desk anytime and you can always request to speak with me.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.
Stayed 2 nights in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Kari, I’m glad to hear you and family had a great stay with us! I appreciate the feedback and we’ll take the specific details to review what we can do better. We hope you choose us again next time!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Hi Stephanie, We appreciate you taking the time to rate your stay. I’m glad your stay with us was good. If you have any specific feedback to help improve our hotel, please contact the front desk team and they will be happy to receive the feedback. We hope you come stay with us again soon!

8/10 Good

Brian

Business traveller
Liked: Staff & service, property conditions & facilities
Rooms are mostly renovated, but the bathtub was dated and a bit corroded around the drain. There were a couple hairs in the bathroom. Location is right next to the freeway onramp so expect continuous vehicle noise.
Stayed 1 night in Feb 2024
Response from NPatel, GM on 20 Feb 2024
Dear Brian, Thank you for giving us your feedback. We’re glad your stay with us was good overall. We’ll share your specific feedback with our team so we can continue to make improvements at our hotel to best serve our guests. We look forward to seeing you again!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from NPatel, GM on 14 Feb 2024
Hi Marison, We appreciate you taking the time to review your stay and give us feedback. I'm glad you had a quiet stay and hopefully got some rest. We hope to see you back soon.

6/10 Okay

Cinthia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room looked clean at a glance but it was dusty the floor was dirty and on top of that there was cockroaches in the room. It was a rainy day so we wanted some coffee as the have a coffee maker in the room. But once I opened it to prep for the coffe it was dusty and dirty as if no one cleaned after. We had kids with us and definitely would not comeback specially with kids.
Stayed 1 night in Jan 2024
Response from NPatel, GM on 14 Feb 2024
Hi Cinthia, I'm sorry that your room was not cleaned properly. We will look into the issues you mentioned and share the feedback with our team so we can do better moving forward. Thank you for taking the time to review your stay and give us your feedback.

6/10 Okay

Lowell

Travelled with family
Disliked: Cleanliness
Close to our wedding venue and the freeway.
Stayed 2 nights in Jan 2024
Response from NPatel, GM on 6 Feb 2024
Dear Lowell, We're happy that you found our hotel to be conveniently located for your visit to Ontario. Thank you for taking the time to leave your feedback. If you have additional feedback to help make our hotel better, please feel free to contact our hotel front desk to share details from your stay. We hope to see you again!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I wouldn't recommend it
Pros - close to freeway and food. Room was big. Cons - Room walls and ceiling are not well insulated - a lot of noise throughout the night. The amenities were minimal, tiny pool, poor parking availabality . Paying extra to get a room with a jetted tub was a waste - the water does not get warm enough to enjoy a bath.
Stayed 1 night in Jan 2024
Response from NPatel, GM on 30 Jan 2024
Dear Guest, I'm sorry that you didn't have positive experience at our hotel. We truly appreciate your input and have noted your feedback. We will do our best to investigate and resolve the issue mentioned in your feedback to make possible improvement.

6/10 Okay

Ricardo

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
We appreciate your feedback. If there are any specific details from your stay that we can address and use to make improvements, please reach out to our front desk. Thank you for choosing to stay with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and safe area
Stayed 2 nights in Dec 2023
Response from NPatel, GM on 17 Jan 2024
I'm happy to hear you had a good stay with us and found the area to be safe and quiet. We hope you got good rest during your stay. Please come back and see us again soon.

8/10 Good

Sergio

Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
We're glad you had a good stay with us! Thank you for your business and time to give us your feedback.

4/10 Poor

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could hear conversations from room next door
Stayed 1 night in Jan 2024
Response from NPatel GM on 17 Jan 2024
Thank you for taking the time to rate us and give us feedback on why your stay was less than satisfactory. I'm sorry that you experienced noise related issues during your stay. Please let our front desk staff know this at anytime and we'll be happy to address immediately. We'll take your feedback and try to make improvements the best we can. Thank you!

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from NPatel, GM on 10 Jan 2024
Dear Guest, we're sorry to hear your stay was less than satisfactory. We'd like to to address any issues we can and make improvements where possible. A member of our management team will reach out to you for more information. Thank you for taking the time to rate your stay.

6/10 Okay

Rhonda

Stayed 3 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
Thank you for your feedback. We value each guest's experience at our hotel. We're sorry to hear that your stay was not as expected. Please reach out to our front desk or by email to share your experience so we can have our team address these issues for you and other guests. We hope you give us a chance for a better in the future.

8/10 Good

Shaela

Business traveller
Liked: Cleanliness, staff & service
While I thought it was little noisy in my room because of the highway, the hospitality was excellent and really wonderful to engage with.
Stayed 3 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
We're glad to hear our staff treated you well.. They are wonderful and we love to hear that from our guests! We'll share your feedback with our team. I'm sorry about the highway noise, it's more some days than others but it makes us convenient to get to as well. We hope you choose us again for your next stay in the area.

6/10 Okay

Marty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had 5 in my party i was expecting a couch with a bed or a roll away at the location but they did not have any thing like that. That was the only thing that was irritating
Stayed 1 night in Nov 2023
Response from NPatel, GM on 5 Dec 2023
Hi Marty, Thank you for the feedback. Unfortunately our rooms with two queen beds don't have space for a sofa or a roll away. We do not have any rollaway beds at our hotel.

10/10 Excellent

Lesly

Travelled with partner
Liked: Staff & service, amenities
Not bad
Stayed 1 night in Nov 2023
Response from NPatel, GM on 24 Nov 2023
We're happy to get your 5 out of 5 rating! If there is something we can do to improve, please let our team know. We hope you choose us again soon!

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from NPatel, GM on 24 Nov 2023
Thanks for taking the time to rate your stay! We're glad you had a good stay. Please let us know if there is anything we can do to improve.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NPatel, GM on 16 Nov 2023
Thank you for taking the time to review your stay. We're happy to hear you had a great stay with us! Please come back soon to stay with us again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Service was excellent and very friendly but the room was a little dirty. It looked clean till you started really looking at it. The shower was dirty and so was the toilet. There was food stuck to the sofa and the floors were dirty in the bathroom as if someone spilled something and it wasn’t cleaned.
Stayed 1 night in Nov 2023
Response from NPatel, GM on 14 Nov 2023
Thank you for your feedback. A member of your management team has reached out address this issue with you directly. We will share your feedback with our team in effort to make necessary improvement.

6/10 Okay

Elizabeth

Stayed 4 nights in Nov 2023
Response from NPatel, GM on 13 Dec 2023
Thank you for taking the time rate your stay and give us your feedback. We value your feedback and strive to continously improve. If there is something specific you'd like to share with us, please reach out to our hotel front desk.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fair Motel in a busy commercial area.
Stayed 1 night in Nov 2023
Response from NPatel, GM on 14 Nov 2023
We're happy that you were HAPPY! Thank you for choosing us and giving us your feedback.

6/10 Okay

Alexsia

Stayed 1 night in Oct 2023
Response from NPatel, GM on 7 Nov 2023
Seems like you had a satisfactory stay but there's rooms for improvement. A member of our team will reach out to you for more details. Thank you for taking the time to rate your stay, it is very helpful for us.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from NPatel GM on 7 Nov 2023
Thanks for rating your stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within 75 feet of several sit down restaurants. Quiet. Friendly staff. No bugs.
Stayed 2 nights in Oct 2023
Response from NPatel, GM on 7 Nov 2023
We're glad you found our hotel to be conveniently located, quiet and our staff to be friendly. Thank you for taking the time to rate us and give us feedback!