All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 379 out of 1006 reviews" "
10 - Excellent
379
Rating 8 - Good. 278 out of 1006 reviews" "
8 - Good
278
Rating 6 - Okay. 159 out of 1006 reviews" "
6 - Okay
159
Rating 4 - Poor. 109 out of 1006 reviews" "
4 - Poor
109
Rating 2 - Terrible. 81 out of 1006 reviews" "
2 - Terrible
81
8.2/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Pushpa
26 May 2024
Liked: Property conditions & facilities
Inside everything looks old. No good restaurant nearby. No shuttle service to LAX. Breakfast too expensive. Had to wait for 1 hr for shuttle to pick from LGB airport.
Pushpa
Stayed 2 nights in May 2024
Response from Sasha on 26 May 2024
Thank you for letting us know and giving us a chance to serve you.
Location is near the airport. Hotel offered complimentary transportation which was nice. It could use some updating and the beds were not comfortable at all. Also, rooms were not ready until after 4:00 pm
Greg
Stayed 1 night in Apr 2024
Response from Maggie on 14 Apr 2024
Hello, Thank you for taking the time to tell us about your experience at Holiday Inn LONG BEACH AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm Regards, Maggie Jaimes
We stayed here to be close to the airport for an early flight. Comfortable but no frills. Front desk person was not the friendliest and got the room and the entry key cards wrong. Had to return to get the right cards. We reserved a king but got two doubles/queens. But the room we ended up in was clean and the beds were comfortable. The bathroom was clean and everything worked. The night light was an added bonus. Overall a decent room.
Mark
Stayed 1 night in Mar 2024
Response from Sasha on 21 Mar 2024
Thanks for the feedback.
6/10 Okay
Jose
Travelled with partner
13 Mar 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Clean beads but the pillows were flat, and the carpet was not very clean. Great if you just wanna go and sleep for one night but not recommended for honeymoon or anniversary.
Thank you for your patronage! We appreciate our loyal guest's.
8/10 Good
Francisca
26 Feb 2024
Francisca
Stayed 1 night in Feb 2024
Response from Sasha on 21 Mar 2024
Thanks! again for visiting us.
10/10 Excellent
Florentino
Travelled with family and small children
26 Feb 2024
Liked: Property conditions & facilities
Someone barfed or made a mess on the elevator, we notified front desk to clean the area but one day later nothing was done. Checked out this morning and the place still dirty
The place was terrible. I have pictures that I’d love to send I put a qualifation that the hotel provides a free shuttle from the airport. This place provided a shuttle from Long Beach airport. We flew in to LAX
Michael
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
Thanks for the feedback.
6/10 Okay
Ron
23 Feb 2024
Liked: Cleanliness, staff & service
Ron
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
Thanks.
8/10 Good
Barbara
Travelled with partner
17 Feb 2024
The hotel is old, I think it needs updating. No real restaurants around besides fast food.
Barbara
Stayed 1 night in Feb 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Sue, Zephyrhills
17 Feb 2024
Sue
Stayed 1 night in Feb 2024
Response from Sasha on 21 Mar 2024
We appreciate you for taking the time to share your experience with us.
$15 a night for parking
$10 for breakfast. The breakfast is the exact same as the one holiday inn express gives you for free except here they limit you to 2 glasses of orange juice.
Room was worn down, window was broken. A/C barely worked. Carpet was sticky. Beds were the most uncomfortable I can remember having slept in. Front desk had an attitude on check in. Elevators were terribly slow, And overcrowded.
Peter
Stayed 2 nights in Feb 2024
Response from Sasha on 13 Feb 2024
Thank you for the feedback. The appropriate managers were sent your feedback for review.
Good value and clean, but would like an elevator to work - tall building.
Daryle
Stayed 1 night in Feb 2024
Response from Sasha on 13 Feb 2024
Thank you for the feedback!
6/10 Okay
Mike
Travelled with family
4 Feb 2024
Liked: Cleanliness, staff & service
Room was updated but not to a high quality. Entry door did not latch so was not able to be locked. It was fixed by maintenance after some time however.
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Raynette, Honolulu
Travelled with family
16 Jan 2024
Liked: Staff & service
The property is clean but the ice machine was not working on my floor, only one elevator was working and we had an emergency evacuation but no one informed us about what was happening and when we could return to our rooms. It seemed as if the staff was confused and didn’t know what was happening. The hotel was convenient but not sure if I would stay here again.
Quiet rooms, large parking lot, great view from the restaurant at the top, friendly staff. What I didn't like so much was that there was only one elevator working.
rodolfo
Stayed 4 nights in Jan 2024
Response from Maggie Jaimes on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!
It was depressing. I didn’t expect a club chair in the room to look like a chair in a mechanics garage. That thing was disgusting & belonged curbside. The dining area/bar was nice. The differences between a grungy guest room & an nice bar/dining area didn’t make any sense.
Wayne
Response from Sasha on 13 Feb 2024
Thanks for the feedback.
10/10 Excellent
Vanese
3 Jan 2024
Vanese
Stayed 1 night in Jan 2024
Response from Guest Service on 18 Feb 2024
Thanks for staying with us. We appreciate your feedback!