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Reviews of Holiday Inn Express Los Angeles Airport Hawthorne, an IHG Hotel

2.5 out of 5
Holiday Inn Express Los Angeles Airport Hawthorne, an IHG Hotel
11436 Hawthorne Blvd, Hawthorne, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1014 reviews" "
Rating 8 - Good. 276 out of 1014 reviews" "
Rating 6 - Okay. 121 out of 1014 reviews" "
Rating 4 - Poor. 67 out of 1014 reviews" "
Rating 2 - Terrible. 89 out of 1014 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

guadlupe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in May 2024

10/10 Excellent

Rakesj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness, staff & service
Fromt desk staff was rude upon my arrival. And bugs in bathroom
Stayed 2 nights in May 2024

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness
Roaches in bathroom
Stayed 1 night in May 2024

2/10 Terrible

nancy

Travelled with family
Liked: Amenities
Disliked: Staff & service
There is no shuttle to the airport. There has never been a shuttle. They don't care that there isn't a shuttle. An airport hotel without an airport shuttle. Specifically chose this hotel from a google search for "hotels with airport shuttle"
Stayed 1 night in May 2024

8/10 Good

María Silvina

Travelled with family
Liked: Cleanliness, staff & service
Convenient. Affordable. But needs improvements. Can’t control a/c temperature or fan speed.
Stayed 1 night in Apr 2024

10/10 Excellent

Kyungweon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaness
Stayed 1 night in Apr 2024

8/10 Good

Solomone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 1 night in Apr 2024

8/10 Good

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Bruno

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place. Hotel is under heavy renovation - absolutely baffling they stay open in this state. Staff entered the room even with the no disturb sign. No lamp by the bed, only ceiling lighting. The hotel advertises laundry but both machines were out of service while we were there. The space advertised as “vending machines” is full to dirty stuff and construction material( and of course no machine). Breakfast room is at capacity the second it opens at 6:30. The worst is the soliciting at night on the way to the parking lot, which IS NOT on site contrary to the hotell’s website but in another building across a public street. This place is ABSOLUTELY not safe and should not be operating in such dire conditions.
Stayed 2 nights in Apr 2024

8/10 Good

Janely

Travelled with family
Liked: Cleanliness, staff & service, amenities
Customer service was awesome. They’re very nice and responsive! I needed to wash clothes and the laundry was out of service. They repaired it under 24 hrs and I was able to wash my jeans! (Baby puked on them) Pros: customer service, gated parking a street across for $10 a day. Bathroom super clean it’s a big plus for me. Bed super comfy and clean another plus. Food is good but not resort style. Coffee is delicious! Didn’t try the pool but looked clean. Cons; facility needs new sofas and seats. It looks like they’re slowly renovating so our bathroom was completely new but the carpet looked old and the small sofa in the room was musty. The AC was not the coldest and some baseboards were missing off a wall. If you don’t come to eat breakfast before 7:30 you’ll get swamped with people.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charlene

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024

8/10 Good

Janeyda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a good hotel .
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and nice.. breakfast was great with nice options. The parking was not told in the website so that was a surprise that i wasn't aware of and parking is across the street until you have handicap..60.00 deposit and they take the parking out of that. That should be told prior.. all and all i would definitely stay again it was a nice stay. Rooms were clean and bed was comfy.. food was walkable if needed also. Thank you
Stayed 2 nights in Apr 2024

8/10 Good

Elissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a good stay and would do again. Close to both forums but the parking and entrance situation was very congested and difficult. You also have to pay for parking but it is in a code locked parking garage
Stayed 2 nights in Apr 2024

10/10 Excellent

Kandice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 1 night in Apr 2024

6/10 Okay

DEBBIE a

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Over all it was just ok. We stayed one night and it was fine. Parking was in locked gate so that was good and only 10 bucks! Our room was I’m assuming under possibly remodel the baseboards were gone and looked unfinished. Curtains were broken and lite outside was bright and lit up our room. Coffee was fantastic and breakfast was good.
Stayed 1 night in Apr 2024

6/10 Okay

Kumar

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that was in the front desk was really helpful and polite
Stayed 2 nights in Mar 2024

10/10 Excellent

Dania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean place
Stayed 1 night in Mar 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Was a comfortable stay and very accommodating
Stayed 2 nights in Mar 2024

10/10 Excellent

Bria

Stayed 2 nights in Mar 2024

10/10 Excellent

patricia

Stayed 2 nights in Mar 2024

8/10 Good

Martha, Bakersfield

Travelled with family
Liked: Staff & service
The air conditioner smelled. You can hear the people above walking or stumping. As well as the people walking in the hallway. The area around felt unsafe. Especially walking from where you park your car to the hotel. It would be good if there was a security cop in the garage parking as well as at the door of the hotel. To also stop the people from smoking more than a cigarette at door and the ones playing loud music. The staff at the front desk were great.
Stayed 1 night in Mar 2024

10/10 Excellent

anthony

Stayed 4 nights in Mar 2024

8/10 Good

yeshi

Their breakfast is so good.
Stayed 1 night in Mar 2024

10/10 Excellent

Michilene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deposit is only $30 and the parking is taking out of it .
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Liked: Cleanliness, staff & service
The parking for the hotel was located in a multi level garage across the street. There were only stairs and no elevator in the garage which made it challenging for me, an older person, to get to the hotel and worse, up the stairs carrying luggage to ge to my car.
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Zikeda

Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms need a little update but overall nice hotel
Stayed 1 night in Feb 2024

6/10 Okay

cherry

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Leong, Nanaimo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean n friendly staffs
Stayed 5 nights in Feb 2024

6/10 Okay

Oscar

Stayed 1 night in Feb 2024

6/10 Okay

Estefany

Stayed 1 night in Feb 2024

4/10 Poor

Terrie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
POOR CUSTOMER SERVICE
The room I stayed in had a leak in the ceiling. After reporting it to the Front Desk, the Attendant acted if it's normal and did not seem concerned or deemed it as a priority or valid concern. When asked to speak to The Manager, whom I had been previously informed that the Manager woukd be available at 8am. Aurora, informed me that there was No Manager on Staff to speak to at that time, nor was one even going to be there all day on Sunday February 11th. There was no Urgency to see how big or small the leak was, what possible damages were done to the Property nor myself. As I advised her that it did leak onto my skin in my shoulder and to possibly identify the source of the water(toilet leak, plumbing, hole in the walls) etc. And possibly mold or contaminants, and irritants from the water. I did notice a gradual onset of some upper respiratory symptoms, including a slight headache. She did not even offer to write a report of my complaint nor issued me a receipt upon check out.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel.
A very nice and quiet Hotel. Friendly and professional staff. I asked for extra things for the room and they fulfilled every request right away. The best included breakfast we've ever had at any Hotel. Secure parking is very close. Because of the weather, we did not use the pool, but it looked nice.
Stayed 4 nights in Feb 2024

6/10 Okay

Duresha

Liked: Staff & service, room comfort
Overall my stay was decent. My window was leaking so there was a towel in the window seal to keep it from leaking on the AC unit. The entrance to the room could use some sealing to keep the noise, from passing neighbors, out. The breakfast taste free LOL, settled for a bagel the first day and never went back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tracy

Stayed 3 nights in Feb 2024

8/10 Good

Daniel, Phoenix

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sheets were dirty but other than that it was good
Stayed 3 nights in Feb 2024

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, room comfort
The room was big and the bed was very comfortable. The breakfast was good with very nice workers. We stayed 2 nights with no room service. Thought we should have some. The room needs so cosmetic fixing-ripped/missing wallpaper.
Stayed 2 nights in Jan 2024

6/10 Okay

Tony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Noemi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent it well here. The beds are comfy too!
Stayed 3 nights in Dec 2023

10/10 Excellent

Ayeesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay. It was clean, easily accessible to the freeway, transportation and places to eat I would recommend this location, and ill be back
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Had issue controlling heat air would not shut off.
Stayed 1 night in Jan 2024

6/10 Okay

Siliphone

Stayed 2 nights in Jan 2024