Bar (on property)

Reviews of Hilton Garden Inn Valencia Six Flags

3 out of 5
Hilton Garden Inn Valencia Six Flags
27710 The Old Rd, Valencia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1012 reviews" "
Rating 8 - Good. 230 out of 1012 reviews" "
Rating 6 - Okay. 74 out of 1012 reviews" "
Rating 4 - Poor. 46 out of 1012 reviews" "
Rating 2 - Terrible. 48 out of 1012 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael, Stockton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia Alcantar on 28 Mar 2024
Hello Michael,My name is Alicia Alcantar Director of Operations here at the Hilton Garden Inn, are you able to provide more information on what went wrong during your stay. Our goal is for our guest to have the best experience during their stay.

10/10 Excellent

Susan, Long beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe place!
Stayed 1 night in Mar 2024

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities
I put down a $150 security deposit and it still has not been put on my debit card
Stayed 1 night in Mar 2024

8/10 Good

Alexander

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location, excellent restaurant and staff within the restaurant. As far as the front office staff, they neglected to tell us the roofers were there and they closed the pool so we couldn't swim until it was later and super windy out. The tiles were left on the roof, but we didn't trust it because the roofers were negligent with nails to begin with and the wind. This gave us stress while utilizing the pool/Jacuzzi after it finally opened for a couple hours. The staff offered nothing in lieu of these oversights. Wish they would have said something about it so we weren't already locked in. Further, the gal had given a key to another party for my kids room. The couple stated the front office told them they were staying in that room which was bewildering to me that mistake was even possible. It did not make me feel comfortable at all. Fortunately, the couple asked me if they heard noises from that room and that's how we figured it out. It would have been an overall two stars, but the rooms were great, the maintenance did his best, the restaurant chef and host were excellent.
Stayed 1 night in Mar 2024

8/10 Good

Wenyao

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Barbara

Disliked: Staff & service
Reported a possible assault in the next room. Front desk lied about coming to the room to check on the possible victim. My kids heard the argument and yelling and were concerned the rest of our stay. Meals were very expensive for what was provided.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gordon

Travelled with family
Clean room
Stayed 1 night in Mar 2024

8/10 Good

Bradley

Stayed 1 night in Mar 2024

8/10 Good

Jenni

Travelled with family
Liked: Staff & service
Expedia stated there was a shuttle to Six Flags, which was incorrect. We walked there instead, and there was a great deal of litter. Our sink drain was clogged, and there was leftover garbage in our room when we arrived. I suspect as it is the hotel closest to Six Flags, the subpar quality is okay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from McDonald and gas station and convenient store
Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room were very comfortable. Loved the coffee maker in the room. Getting a decent glass of wine from their “bar” was not simple, no chilled white.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Amenities
Proximity to 6 flags and ev charging are great
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Amenities, property conditions & facilities
Proximity to EV charging and 6 flags
Stayed 1 night in Feb 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria, Bakersfield

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby
Stayed 4 nights in Feb 2024

10/10 Excellent

Geraldine, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy room!
Stayed 1 night in Feb 2024

10/10 Excellent

Krysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service !
Stayed 2 nights in Feb 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Great staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
This place was a very comfortable, clean and great customer at the front desk. We will definitely be returning..
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dulce, Manteca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ricardo

Stayed 1 night in Jan 2024

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Magdiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Barak

Travelled with family
The property hallways were a bit poorly upkept. It needs new carpeting throughout. Second, the walls are not that thick and it was easy to hear conversations from other rooms. Baby crying down the hallway and it kept me up. Nice staff, though. Lobby was very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jean Paul

Travelled with family
Liked: Cleanliness, room comfort
Solid 3 star
It’s a three star hotel and we knew it. This is our second time staying there and didn’t have issues before but this time, it wasn’t a good check in. We had a late arrival and after driving five hours, with our 1 year old, we received a room with the HVAC system not working properly, the thermostat ripped off the wall and the bath tub had a massive leak (not a drip, pretty much running). When we called the front desk, the responses was “make sure to turn the shower handle off all the way” 😐 and kept telling us to adjust the heat with the thermostat on the wall, even after explaining the obvious with no thermostat and already tried to turn off the water. Clearly We had to switch rooms, but it was clear across the building down the hallway. Barely a sorry and nothing was offered for the huge inconvenience. The room was on the highway side, so all we heard from freeway traffic during our stay. Otherwise the hotel is fine. The new room was exactly what we expected from the last time we stayed there. Honestly, expected to have better, smoother response when we had a major issue with the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone needs to recycle
We notice that most hotels we stay in do not have recycle bins for plastic water bottles, etc.
Stayed 1 night in Dec 2023

8/10 Good

Dennyse, Sammamish

Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was about a 10-15 minute walk to 6 flags.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 1 night in Dec 2023

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Honorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Arsens

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for reasonable price!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Entire facility was well maintained and rooms were very clean. Would definitely stay here again when in the area.
Stayed 1 night in Nov 2023

4/10 Poor

Nicole

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Our room had issues, amenities where disappointing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Nov 2023