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Reviews of Fairmont Miramar Hotel

5 out of 5
Fairmont Miramar Hotel
101 Wilshire Blvd, Santa Monica, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 575 out of 1003 reviews" "
Rating 8 - Good. 201 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and staff was amazing. Really appreciated Brianne at the front desk.
Stayed 2 nights in May 2024

4/10 Poor

fawaz

Stayed 2 nights in May 2024

10/10 Excellent

Lillian Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly and professional staff.
Stayed 2 nights in May 2024

2/10 Terrible

Deshmeet

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money. Incredibly disappointed with the rooms. I even changed rooms, but it was just as bad if not worse.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the unique vibe and amenities. The entire staff is friendly and always helpful. This is now my go-to hotel in Santa Monica.
Stayed 4 nights in May 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Pricey but great location
Stayed 1 night in May 2024

10/10 Excellent

Gary, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great! Could have had The Bungalow lil quieter late in night but ah Hell, they were having fun! Great place and amazing staff!!
Stayed 3 nights in May 2024

10/10 Excellent

Kimberley Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love how quiet and protected the pool is. The prices in the Fig restaurant are ridiculously expensive.
Stayed 2 nights in May 2024

4/10 Poor

Muhammed Talha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
There is a bar at street level next to the hotel that played very loud music until 2 am both night we stayed. Our room was on the eight floor and our balcony was above the bar. Did not get a good night’s sleep either night.
Stayed 2 nights in Apr 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very helpful in providing information and always willing to help with obtaining transportation and arranging outings for us. Food and service at the Fig was excellent. Our room was a deluxe premium facing the ocean was nice but very small. We were bumping into each other at times.
Stayed 7 nights in Apr 2024

10/10 Excellent

Patty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall nice property and excellent service
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and accomodating. Thrilled with our stay!!
Stayed 3 nights in Apr 2024

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
Property certainly has seen better days, the hotel is in need of a facelift. The rooms decorations are outdated and stuffy. We couldn’t take a shower the first morning, since the plumbing didn’t work, we were moved to another room and there also did the shower drip all night and couldn’t be shut off. The hotel didn’t offer any discount for the troubles. The staff however was amazing. Overall the stay was ok
Stayed 3 nights in Apr 2024

10/10 Excellent

sonel

Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy across the board. A hospitality.
Stayed 1 night in Apr 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello John,We appreciate your review. Your words let us know that we are working as a team to provide our customers with the best experience possible.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Location. It felt like, by stating I was with my daughter we ended up on the kid floor. On the 2nd floor there was a great deal of street noise, combined with kid noise. The windows really need to be more insulated. Beyond the noise, place was cool. Thanks.
Stayed 3 nights in Apr 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello David,Thank you for your review. We can make note that you prefer a room on a higher floor. We may have had several families staying with us, but if noise is ever a concern, please let us know right away.

6/10 Okay

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaints were the room was almost 80 degrees F when I first walked in and needed engineers assistance to troubleshoot. Also, there wasn’t an in room dining menu so I called in room dining and they sent up a menu right away but they told me there was suppose to be a tablet to order from. I called the front desk and they said they would send one up but never did so I just called in my order.
Stayed 1 night in Apr 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Jackson,We appreciate your feedback. I am glad we are able to rectify the HVAC issue. I am sorry that you did not receive the tablet and we will further investigate as there should have been a tablet in the room already. Our apologies for the oversite.

10/10 Excellent

Hilde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel. Very happy.
Stayed 1 night in Apr 2024
Response from An on 21 Apr 2024
Hello Hilde,Thank you for your review. We will are thrilled to hear that you enjoyed your stay with us.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful grounds. Good choice of restaurants in the hotel and within walking distance.
Stayed 2 nights in Apr 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Suzanne,Such a kind review. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amazing crew.
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Ali,Our staff will love to see the kind words you had to say about them. We hope to see you soon!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Room very small for 4 people. The floor was filthy! Please vacuum room 222.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cathrine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Cathrine,Thank you for review. We look forward to seeing you again.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 3 nights in Mar 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El interior de la habitación se está haciendo viejo y los elevadores también, no sirven bien y son lentos, por lo demás el servicio es bueno y si volveríamos a hospedarnos aquí.
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hola Edgar,Gracias por la reseña. Sus comentarios nos ayudarán a mejorar nuestro servicio. Esperamos darle la bienvenida pronto.

2/10 Terrible

Nikil

Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This hotel has a great location.
Stayed 2 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi David,We appreciate your review. What can we improve upon to gain that 5th star?

8/10 Good

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Reilly,We thank you for your review. Is there anything we can do to next time to earn that 5th star?

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom in the room to small !! Shower was to tiny !! The air condition was noisy
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Stayed 1 night in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Allison,We appreciate your 5-star review. We look forward to seeing you again.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Stephanie,We thank you for the nice review. We look forward to hosting you again.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely staff who go above and beyond, great food.
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Anne,Thank you for the kind words about our staff. We will pass along your comments to them and our culinary team.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
This place is long in the tooth. Has food fr room service (took 45 min snd made omlet wrong) and lobby lounge.. Food was average to poor.. My room was super noisy from traffic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the balcony!
Stayed 2 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Jana,We are glad you enjoyed your stay with us, the balconies are pretty nice!

10/10 Excellent

jennifer

Stayed 7 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Jennifer,Thank you for your 5-star review. We appreciate your feedback.

10/10 Excellent

Lisa, SEATTLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the dinning options available.
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Lisa,We are glad you had such a wonderful stay. We look forward to seeing you again.

10/10 Excellent

Macie

Stayed 1 night in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Macie,Thank you for the 5-star review.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Fairmont were extraordinarily helpful, going out of their way to ensure our needs were met!
Stayed 2 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi George,You feedback is much appreciated. I am happy our team was able to meet all your needs.

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Tiffany,Thank you for your review. We hope to see you again soon.

6/10 Okay

rosanna

Travelled with family
Liked: Cleanliness, staff & service
I could hear the loud music every night while I was trying to good to sleep. The rooms are dated
Stayed 3 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Rosanna,We are sorry to hear your stay was not up to your expectations. We sincerely apologize for any inconvenience this may have caused. We will update your profile to reflect your preference for a room away from our Bungalow.

10/10 Excellent

Jorge, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very expensive
Stayed 2 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Jorge,We are sorry to hear your concern about the prices. Is there anything in particular that you thought was expensive? We are always open to ways we can improve our guest experience.

10/10 Excellent

Harley

Stayed 2 nights in Mar 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Harley,We appreciate your kind review.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an 5 star hotel, great rooms wonderful staff in the coffee shop and dinning room Will definitely stay there on are next visit Regards Tom
Stayed 2 nights in Feb 2024
Response from Andrew Lazowski on 21 Apr 2024
Hello Tom,We love that you enjoyed your stay so much. We look forward to seeing you again.

8/10 Good

Vance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautifully maintained lobby and public areas. Nice vibe.
Stayed 3 nights in Feb 2024
Response from Andrew Lazowski on 27 Feb 2024
Hello Vance,Thank you for the review. It is wonderful to hear you enjoyed your stay.

10/10 Excellent

ilana

Travelled with group
Liked: Property conditions & facilities, room comfort
Property location, food quality and service excellent Bathroom old and shower /tub could use an upgrade
Stayed 3 nights in Feb 2024
Response from Andrew on 21 Feb 2024
Hello Ilana,Thank you for the kind review. We understand your concern with the bathroom set up and hope to improve it in the future.

8/10 Good

Chris, oakton

Stayed 1 night in Jan 2024
Response from Andrew Lazowski on 21 Apr 2024
Hi Chris,Thank you for the review. What prevented us from earning that 5th star? We always love extra feedback.