Premium bedding, down duvets, in-room safe, desk
Check availability

Reviews of Courtyard by Marriott Long Beach Downtown

3 out of 5
Courtyard by Marriott Long Beach Downtown
500 E 1st St, Long Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 215 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Iban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. The rooms are spacious and the beds are comfortable. Very clean and the staff are very friendly and helpful. Pier is a 15min walk. Definitely recommend this hotel if you are looking somewhere to stay at.
Stayed 1 night in May 2024

6/10 Okay

Octavio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I believe that they’re not telling us everything about the room that we were provided. The first night we stayed there, the bathroom lights kept on turning on and off all night. I know they’re motion sensor lights but no one was near them, things were falling in the room and it kept on getting super cold in there. The next night, my wife had the same experiences. When we told the staff they kind of laughed it off but we were being serious about this.
Stayed 2 nights in May 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wish they offered shuttle service.
Stayed 1 night in May 2024

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and close to cruise terminal. Nice gym. No jacuzzi.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary K

Stayed 1 night in Mar 2024
Response from Courtyard Downtown Long Beach on 16 May 2024
Thanks for choosing our hotel!

10/10 Excellent

tillie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Near cruise terminal.
Stayed 1 night in May 2024
Response from Theo Smith, Assistant General Manager on 10 May 2024
Thank you for your review!

10/10 Excellent

Laquesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theo Smith, Assistant General Manager on 10 May 2024
Thank you for your rating!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Their help and attention to detail was first class.
Stayed 5 nights in Apr 2024
Response from Raul R on 7 May 2024
Thank you for staying with us!

10/10 Excellent

Santiago

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was spotless. very clean
Stayed 1 night in May 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you for your comments. We hope to welcome you back again!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you for your rating!

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you!

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. The staff very friendly! The room was very nice and very clean.
Stayed 1 night in Apr 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you for your comments!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you!

10/10 Excellent

Josh

Stayed 3 nights in Apr 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you for your rating!

8/10 Good

Gwendolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and decorated in calming colors. Everything was clean.The staff was friendly and welcoming. The price was reasonable. I would definitely recommend it if you live or are traveling to LA.
Stayed 1 night in Apr 2024
Response from Theo Smith, Assistant General Manager on 14 Apr 2024
Thank you for your review and rating!

10/10 Excellent

Amanda, Happy Valley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient for the cruise port.
Stayed 1 night in Apr 2024
Response from Theo Smith, Assistant General Manager on 6 May 2024
Thank you for your comments!

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, staff & service
The room was slightly disappointing for the price paid. Lack of light throughout the hotel and not a lot of cuisine options.
Stayed 2 nights in Apr 2024
Response from Theo Smith, Assistant General Manager on 14 Apr 2024
Thank you for your comments, we recently renovated the rooms and hallways in an effort to improve the guest experience. In addition to our Bistro we have many excellent restaurants in our immediate area as well.

4/10 Poor

Bob

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The man checking us in was very unfriendly. We asked about breakfast and he said the restaurant opened at 4:30 pm. In fact, it is open for breakfast. The people in the next room was up until 5 in the morning slamming the door constantly.
Stayed 1 night in Apr 2024
Response from Theo Smith, Assistant General Manager on 14 Apr 2024
Thank you for your comments. I apologize for the miscommunication about breakfast hours. Our restaurant is open in the evening as well. We appreciate your feedback which helps us improve.

10/10 Excellent

Yennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room! Easy check in and out. Staff was friendly. Loved that you couldn’t use the elevator without a room key, felt a bit safer.
Stayed 1 night in Mar 2024
Response from Theo Smith, Assistant General Manager on 14 Apr 2024
Thank you for your review!

10/10 Excellent

John

Good
Stayed 3 nights in Mar 2024
Response from Theodore Smith, Assistant General Manager on 31 Mar 2024
Thank you for your rating!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and staff were great
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you!

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you for your rating!

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you!

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient for my shopping and dining needs.
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you for your comments!

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and parking. The front desk staff were very friendly and helpful!
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 26 Mar 2024
Thank you! We will be recognizing the team for taking good care of you!

10/10 Excellent

Ronald, San Diego

Liked: Cleanliness, amenities
The room was spacious and clean
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 13 Mar 2024
Thank you for your review!

10/10 Excellent

richard

Travelled with family
Liked: Amenities
Very clean. Great stay.
Stayed 1 night in Mar 2024
Response from Theodore Smith, Assistant General Manager on 13 Mar 2024
Thank you for your review!

10/10 Excellent

Carmen, Sanger

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park in their parking garage, no safety concerns and beautiful hotel with courteous and friendly staff!
Stayed 1 night in Feb 2024
Response from Theodore Smith, Assistant General Manager on 28 Feb 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Theodore Smith, Assistant General Manager on 26 Feb 2024
Thank you!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful!😊
Stayed 1 night in Feb 2024
Response from Theodore Smith, Assistant General Manager on 25 Feb 2024
Thank you for your review! WE hope to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Theodore Smith, Assistant General Manager on 25 Feb 2024
Thank you!

10/10 Excellent

Scott, Claremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it!! Everyone there was very friendly and helpful. I felt like this trip tops them all. Thank you!
Stayed 3 nights in Feb 2024
Response from Theodore Smith, Assistant General Manager on 25 Feb 2024
Thank you for your review! We hope you return soon!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Will Definitely Return Again.
Everything was great! The front desk staff were friendly and helpful, check-in was quick and easy. The room was comfortable and clean, with fresh decor and linens. Perfect distance from the Convention Center, just a short walk.
Stayed 1 night in Feb 2024
Response from Theodore Smith, Assistant General Manager on 11 Feb 2024
Thank you for your review! We hope you stay with us again!

10/10 Excellent

yolanda

Travelled with group
Amazing
Stayed 1 night in Feb 2024
Response from Theodore Smith, Assistant General Manager on 8 Feb 2024
Thank you for your review!

6/10 Okay

Nelson

Travelled with family
House keeping not so great
We left during the day when the cleaner was cleaning the room next door. We returned several hours later and she hadn't cleaned our room. We had to call front desk for towels and toilet paper.
Stayed 2 nights in Jan 2024
Response from Theodore Smith, Assistant General Manager on 8 Feb 2024
I apologize for the service miss. We frequently have more than one housekeeper on a floor and it may not have been the right person. We are taking steps to ensure this does not happen again.

8/10 Good

ROMEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Theodore Smith, Assistant General Manager on 8 Feb 2024
Thank you for your rating.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
I am so glad to hear you had a great experience with us!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
Thank you!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
Thank you!

10/10 Excellent

Monina

Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 29 Jan 2024
Thank you!

8/10 Good

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff very accommodating, friendly and professional. They remembered who I was and asked sincerely how a situation at home caused me to shorten my stay. The rooms were very attractive, quiet and although I'm not a golfer, the Swing(?) room was unique and looked to be popular. Nice selection of equipment in the fitness center as well. Definitely would return.
Stayed 4 nights in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
Thank you for your comments. I will be recognizing the team members that took care of you. Personalized service is what we work to provide and it is great to hear our team did a good job!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had checkin at 4:00 but they were able to get me in a room around 1 which was nice.
Stayed 1 night in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
Thank you for your comments. We always try to accommodate early arrivals whenever possible to allow you to continue your day!

8/10 Good

Tatyana, Daly City

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
This was a mixed hotel experience. The check in was easy staff were accommodating in offering tea noticing I was sick losing my voice and staff helped to make sure we had a room with working heater. Hotel is located downtown therefore hotel rooms are pretty small. The shower had hair in it. I couldn’t take a shower there without feeling grossed out and no faith in the cleanliness. I wouldn’t come back to this hotel price is high per night and charge high parking rates for a small room that is not very clean. Expedia charged parking and then when I checked in hotel staff told me that I would need to pay parking directly with them and have to dispute the charge with Expedia. Needless to say expedia made it right by reimbursing the parking fee but it took over an hour to reach an agent that can make it right. I think there are better options for hotels in the area.
Stayed 1 night in Dec 2023
Response from Theodore Smith, Assistant General Manager on 15 Jan 2024
Thank you for your feedback. We are taking steps to make sure the rooms are 100% clean and also working on the Expedia parking package to make sure there are not duplicate charges. Be well,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have benefited from skid pads in the shower. the grab bar is not enough.
Stayed 2 nights in Jan 2024
Response from Theodore Smith, Assistant General Manager on 15 Jan 2024
Thank you for your comments

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from Theodore Smith, Assistant General Manager on 29 Jan 2024
Thank you!

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Theodore Smith, Assistant General Manager on 7 Jan 2024
Thank you for your rating. We continue to work to improve going forward.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Theodore Smith, Assistant General Manager on 7 Jan 2024
Thank you!

6/10 Okay

Marisa

Travelled with family
Disliked: Property conditions & facilities
Noise due to renovations being done on another floor. Also water was off for a whole day with no real explanation as to why. No offer of service recovery by hotel management due to extreme inconvenience. Hotel was over $200 a day! Completely unacceptable.
Stayed 5 nights in Dec 2023
Response from Theodore Smith, Assistant General Manager on 7 Jan 2024
Thank you for your feedback. I have reached out directly to address the situation.